ASIware

ASIware

par ASIware

Pour qui ?

Child placement providing foster care, residential or group homes. Private and public social services providing services to children, adults, and families.

Notes moyennes

26 avis
  • Note globale 4.6/5
  • Facilité d'utilisation 4.3/5
  • Service client 4.9/5
  • Fonctionnalités 4.4/5
  • Rapport qualité-prix 4.7/5

Informations sur le produit

  • À partir de 250,00 $US/mois
  • Prix One-Time Start Up Fee, plus Monthly Fee based on Active Clients per month.
  • Version gratuite Non
  • Essai gratuit Non
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • ASIware
  • http://www.asi-ware.com/
  • Fondé en 2009

En savoir plus sur ASIware

ASIware offers critical data management solutions to child placement and social services agencies. Our customizable platforms allow agencies to track client data more effectively, run specific reports timely and measure the success of their programs. With quality and metric dashboards, detailed case management, automatic notifications and alerts, payment and invoicing tools - ASIware can help transform the way you serve your clients and manage your internal operations. Call us today!

ASIware - Fonctionnalités

  • Certification et licences
  • Gestion de la formation
  • Gestion de la protection de l'enfance
  • Gestion des cas
  • Gestion des documents
  • Planification
  • Rapports et statistiques
  • Suivi du temps

Avis les plus utiles sur ASIware

ChildTrax Is An Easy Leap from a Paper-Based System to an EHR

Publié le 21/02/2017
Elaine R.
Data Coordinator & Analyst
Services à la personne et aux familles, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: For our Residential Services program for children and adolescents, ChildTrax has provided an easy transition from a largely paper-based record and communication system to a secure, web-based client-centric portal. ASI-ware was able to incorporate most of our existing forms and processes into ChildTrax, as opposed to Morningstar having to adopt our processes to new software. This helped tremendously with efficiency, adoption by staff and greatly shortened the time from implementation to getting good, actionable information back out of ChildTrax . We have also been able to implement various features in ChildTrax gradually as our staff's comfort level, our technical infrastructure and our needs have grown. ASI-ware, the "ChildTrax people," are one of the most responsive groups I've worked with regarding ongoing product support. Whether it's just a "hey, how do we find xyz?" or a more complex "we have a new need, how can we accomplish it within ChildTrax?" they're quick, they're very familiar with our business, and we feel a true partnership with them in both improving our organization's efficiency and, most importantly, helping enhance our client care in both the short and long term.

Avantages: Flexibility to incorporate a customer's existing forms and processes into the ChildTrax software structure. Ability to add fields etc. fairly easily as needs change or expand. Ease of downloading almost all "canned" reports to Word or Excel files for further analysis. Frequent upgrades to user functionality.

Inconvénients: Initially the lack of a standard printed or online training manual was a concern. However, their Help Desk's responsiveness and availability of online tutorials for new features has eliminated that concern.

Réponse de l'éditeur

envoyé par ASIware le 21/02/2017

Elaine, thank you so much for the thoughtful review.

Paul

Technology Challenged Person Loves Child Trax!

Publié le 15/02/2017
Nana O.
Dir of Compliance and Risk Management
Gestion d'organisme à but non lucratif, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: When I was assigned the task of being the point person for getting the Child Trax system implemented for our agency, terror set in. My computer skills consist of email and internet shopping! But Paul and Brad held my virtual hand through the entire process and we now have an excellent system in place! There is a short learning curve, but once the staff got the hang of it, they LOVE it! One of the social workers told me "its like having my own personal assistant"! Since the implementation, our audit results have improved in all of our 5 offices. I'm not sure how we did this job before Child Trax! What is even more impressive than the actual system is the customer service. Any questions or issues are answered immediately. Most helpful staff EVER! Brad & Zephrey are the BEST!!!! I love Child Trax!

Avantages: Customization of the system & customer service.

Inconvénients: The treatment plan section. Too confusing and takes a long time for staff to figure it out. Doesn't print out in an easy to read form.

Réponse de l'éditeur

envoyé par ASIware le 15/02/2017

Nana thank you so much for the kind words. Also thank you for the comments in regards to treatment plans. I will be looking at the treatment plan section and try to find ways to simplify them and to address the printouts of the plans. Any suggestions are on the simplification of the plans are welcomed. Please send them directly to me.

Paul

Keeping us on Track

Publié le 21/02/2017
Clayton H.
Executive Director
Gestion d'organisme à but non lucratif, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have used ChildTrax for the past four years. It greatly enhances our ability to keep our records up to date and current. Prior to using ChildTrax, it was a nightmare to keep up with the schedule of plans of services, doctors visits, and other date sensitive documents to remain compliant with the state. Customer service is always ready and helpful when we need assistance.

Avantages: The ability to keep track of time sensitive requirements.

Inconvénients: Sometimes difficult to navigate. For example, when working on a plan of service it would be nice to have medical information open at the same time.

Réponse de l'éditeur

envoyé par ASIware le 21/02/2017

Clayton thank you for the review. We are going to be reviewing clinical/treatment plan functionality this summer. If you have time send me any thoughts your team has improving the functionality.

Paul

Okay Software

Publié le 25/08/2019
Karina G.
LCPAA
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3/5
Facilité d'utilisation
3/5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I like that the software allows companies that maintain a large amount of documentation to organize and manage all data on one network that can be accessed anywhere. I worked for a Child-Placing Agency that uses this software. It has the potential to be great.

Inconvénients: The management behind ASIware did not do a great job of tailoring the software to fully meet our needs. They explained what it was for, but never went the extra mile to tailor it to our agency. There were a lot of functions with the software that we did not learn about until we asked. It is also not as user friendly as our office would have liked it to be. It is not marketed well. I have now switched to a different Child Placing Agency that uses Extended Reach. Extended Reach made me realize all that ASI was missing.

Réponse de l'éditeur

envoyé par ASIware le 29/08/2019

Hello Karina,

Thank you for taking the time and providing your feedback.
We have processes in place to overcome these issues and I am sorry you were not aware of them. The system has functionality that provides direct access to ASI-ware's YouTube channel, our Idea portal and our helpdesk. Monthly we do a free Did You Know Webinar covering features and functions of the system.
ASI-ware's communications to our partners is channeled through our partner's system administrators which is necessary to maintain the confidentiality and integrity of their data. Our systems are tailored to each partner's expressed needs. When new features are released our partner's system administrators are notified in advanced with the details of the release.
If you would like to discuss any of these issues with me personally please contact me. I am glad you are happy with your new company. ASIware greatly appreciates the work you do and realizes its importance in your community.
Best regards.

Paul

LOVE CHILDTRAX!

Publié le 08/02/2017
Amy P.
Program Coordinator
Psychologie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have been completely satisfied with our experience with Childtrax. Customer Support always respond in a timely manner and never get frustrated with my questions or changes needed. They spent many hours to tailor the program to meet our needs. Licensing is able to log on and see what they need, which has cut down on paperwork when they do their yearly audit. They have commented on how easy it is to use the system. Reports take minimal time. I remember the frustration before childtrax. Paperwork is the least favorite part of my job--but it is no longer frustrating and time consuming.

Avantages: Ease of use; the support

Inconvénients: really can't think of anything

Réponse de l'éditeur

envoyé par ASIware le 09/02/2017

Thank you Amy. It has been an absolute pleasure working with you and the staff at YES Home.

Paul

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