--- description: Sumac : qu'en pensent les utilisateurs ? Lisez les avis clients sur Sumac, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sumac - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de collecte de fonds](/directory/20047/fundraising/software) > [Sumac](/software/144095/sumac) # Sumac Canonical: https://www.capterra.lu/software/144095/sumac Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/144095/sumac?page=2) > Gérez l'ensemble de votre organisme à but non lucratif avec un seul outil CRM (Customer Relationship Management). Obtenez toutes les fonctionnalités dont vous avez besoin, de pages web de dons et d'outils d'e-mail marketing intégrés. > > Conclusion : 132 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Sumac ? Une solution existe pour tous les types d'organismes à but non lucratif. \* Grandes, moyennes et petites \* Services sociaux, arts et culture, organismes de santé, éducation, environnement et services animaliers. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 132 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Societ - **Fondé**: 2004 ## Contexte commercial - **À partir de**: 109,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: Argentine, Bolivie, Brésil, Canada, Chili, Colombie, Guyana, Guyane française, Paraguay, Pérou, Royaume-Uni, Suriname, Uruguay, Venezuela, Équateur, États-Unis, Îles Malouines ## Fonctionnalités - Accès mobile - Base de données de membres - Communication avec les membres - Don en ligne - Don récurrent - Dons par SMS - Facturation - Gestion de la communication - Gestion de site web - Gestion des abonnements - Gestion des applications - Gestion des bénévoles - Gestion des campagnes - Gestion des clients - Gestion des collectes de fonds - Gestion des contacts - Gestion des cotisations - Gestion des documents - Gestion des donateurs - Gestion des formulaires - Gestion des inscriptions - Gestion des programmes - Gestion des promesses de don - Gestion des rendez-vous - Gestion des reçus - Gestion des références - Gestion des subventions - Gestion des événements - Gestions des anciens élèves - Goal Setting/Tracking - Logiciels d'expérience client - Notes de cas - Outils de collaboration - Planification - Portail des membres - Portail libre-service - Rappels - Rapports et analyses - Rapports et statistiques - Recrutement de bénévoles - Renouvellement d'abonnements - Reporting financier - Répertoire de membres - Suivi du temps - Traitement des paiements - Types de membres - e-mail marketing ## Intégrations (3 au total) - Constant Contact - Mailchimp - QuickBooks Online ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de collecte de fonds](https://www.capterra.lu/directory/20047/fundraising/software) ## Catégories connexes - [Logiciels de collecte de fonds](https://www.capterra.lu/directory/20047/fundraising/software) - [Logiciels de CRM pour ONG](https://www.capterra.lu/directory/31515/nonprofit-crm/software) - [Gestion des abonnements](https://www.capterra.lu/directory/20045/membership-management/software) - [Logiciels pour ONG (organisation non gouvernementale)](https://www.capterra.lu/directory/30805/nonprofit/software) - [Logiciels pour services à la personne](https://www.capterra.lu/directory/30660/human-services/software) ## Logiciels similaires 1. [Casebook](https://www.capterra.lu/software/200357/casebook-platform) — 4.2/5 (86 reviews) 2. [Bonterra Apricot](https://www.capterra.lu/software/123342/bonterra-case-management) — 4.2/5 (225 reviews) 3. [CharityTracker](https://www.capterra.lu/software/132388/charitytracker) — 4.5/5 (1059 reviews) 4. [Notehouse](https://www.capterra.lu/software/182626/notehouse) — 4.7/5 (105 reviews) 5. [CaseWorthy](https://www.capterra.lu/software/154789/caseworthy) — 4.4/5 (44 reviews) ## Avis ### "SUMAC - great CRM" — 4.0/5 > **Silvia** | *22 novembre 2016* | Énergies renouvelables et environnement | Taux de recommandation : 8.0/10 > > **Avantages**: User friendly Excellent customer support New releases on regular basis > > **Inconvénients**: Online functionality for some add-ons is very basic (e.g. ticketing) or not available yet (e.g. sales) The User Guide is good at describing each of the many fields in the database but limited in explaining how these are used together (processes) > > After struggling for several years with an expensive database that was not intuitive and did not meet our needs, our organization looked into several others to replace it including Sumac which was recommended to us by another not-for-profit. We scheduled a demo with a Sumac Guru for our entire team and we were all captivated by the ease of use and functionality it offered – almost everything on our “wish list” (and much more). We then decided to purchase Sumac and have not regretted our decision. While there were a few hiccups with our data migration, overall we have been very impressed. It is very user-friendly, fast, and has features that we are still discovering a year after we started using it. The Sumac team is amazing and has been very responsive, accommodating and helpful when we have needed assistance in using the tool and putting through change requests when we have suggestions and identified areas for improvement. ----- ### "The CRM that helps you manage donations and memberships" — 4.0/5 > **Rachel** | *18 décembre 2022* | Gestion d'organisme à but non lucratif | Taux de recommandation : 6.0/10 > > **Avantages**: I enjoy the ability to create a number of tax receipts at once. It helps keep the one time a year production easy to manage > > **Inconvénients**: It is tricky to see when a number of memberships are expiring, or to get prompted for when they expire. This feature may exist and I have not figured it out yet. > > I appreciate the software support they provide and attempt to be as thorough as possible. ----- ### "Using Sumac for my Not-for-Profit" — 3.0/5 > **Uyen Pham -** | *22 juillet 2024* | Gestion d'organisme à but non lucratif | Taux de recommandation : 5.0/10 > > **Avantages**: I like that it creates my charitable tax receipt numbers for me automatically. I like the new interface, it's very user-friendly. > > **Inconvénients**: I don't like that I have to store the receipts locally. It's not in the program itself so if someone is using the program or having to find the receipt itself, they have to find it on the local computer. Fine for me right now, as I'm the only one using Sumac at my organization, but I can see how this can be a nightmare for larger orgs. ----- ### "Sumac in our little non-profit" — 5.0/5 > **Tanya** | *23 janvier 2023* | Psychologie | Taux de recommandation : 10.0/10 > > **Avantages**: Fully customizable, does what we need it to, easy to gather stats and run reports. All in one software for donations/grants/case management/volunteer management. > > **Inconvénients**: It can look clunky, but it is a powerhouse\! As well, it would be nice to have auto-save, or spellcheck on forms. > > We have one system for donors, clients, volunteers, and it is easily adaptable to our needs. ----- ### "Development Director" — 5.0/5 > **Daniela** | *22 octobre 2025* | Collecte de fonds | Taux de recommandation : 8.0/10 > > **Avantages**: The customizable functions, and customer service have been great. Always willing to adjust or work with us for our specific needs. > > **Inconvénients**: Wish some of the grow your own sections could talk to each other better, allow for more uniformity and connection throughout the database. ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/144095/sumac?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/144095/sumac) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées