--- description: Sumac : qu'en pensent les utilisateurs ? Lisez les avis clients sur Sumac, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sumac - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de collecte de fonds](/directory/20047/fundraising/software) > [Sumac](/software/144095/sumac) # Sumac Canonical: https://www.capterra.lu/software/144095/sumac Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/144095/sumac?page=2) > Gérez l'ensemble de votre organisme à but non lucratif avec un seul outil CRM (Customer Relationship Management). Obtenez toutes les fonctionnalités dont vous avez besoin, de pages web de dons et d'outils d'e-mail marketing intégrés. > > Conclusion : 132 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Sumac ? Une solution existe pour tous les types d'organismes à but non lucratif. \* Grandes, moyennes et petites \* Services sociaux, arts et culture, organismes de santé, éducation, environnement et services animaliers. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 132 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Societ - **Entreprise fondée en**: 2004 ## Contexte commercial - **À partir de**: 179,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Base de données de membres - Communication avec les membres - Don en ligne - Don récurrent - Dons par SMS - Facturation - Gestion de la communication - Gestion de site web - Gestion des abonnements - Gestion des applications - Gestion des bénévoles - Gestion des campagnes - Gestion des clients - Gestion des collectes de fonds - Gestion des contacts - Gestion des cotisations - Gestion des documents - Gestion des donateurs - Gestion des formulaires - Gestion des inscriptions - Gestion des programmes - Gestion des promesses de don - Gestion des rendez-vous - Gestion des reçus - Gestion des références - Gestion des subventions - Gestion des événements - Gestions des anciens élèves - Goal Setting/Tracking - Logiciels d'expérience client - Notes de cas - Outils de collaboration - Planification - Portail des membres - Portail libre-service - Rappels - Rapports et analyses - Rapports et statistiques - Recrutement de bénévoles - Renouvellement d'abonnements - Reporting financier - Répertoire de membres - Suivi du temps - Traitement des paiements - Types de membres - e-mail marketing ## Intégrations (3 au total) - Constant Contact - Mailchimp - QuickBooks Online ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de collecte de fonds](https://www.capterra.lu/directory/20047/fundraising/software) ## Catégories connexes - [Logiciels de collecte de fonds](https://www.capterra.lu/directory/20047/fundraising/software) - [Logiciels de CRM pour ONG](https://www.capterra.lu/directory/31515/nonprofit-crm/software) - [Gestion des abonnements](https://www.capterra.lu/directory/20045/membership-management/software) - [Logiciels pour ONG (organisation non gouvernementale)](https://www.capterra.lu/directory/30805/nonprofit/software) - [Logiciels pour services à la personne](https://www.capterra.lu/directory/30660/human-services/software) ## Logiciels similaires 1. [CharityTracker](https://www.capterra.lu/software/132388/charitytracker) — 4.5/5 (1062 reviews) 2. [Casebook](https://www.capterra.lu/software/200357/casebook-platform) — 4.2/5 (86 reviews) 3. [Bonterra Apricot](https://www.capterra.lu/software/123342/bonterra-case-management) — 4.2/5 (226 reviews) 4. [CaseWorthy](https://www.capterra.lu/software/154789/caseworthy) — 4.4/5 (44 reviews) 5. [NewOrg](https://www.capterra.lu/software/124958/neworg-management-system) — 4.8/5 (75 reviews) ## Avis ### "SUMAC - great CRM" — 4.0/5 > **Silvia** | *22 novembre 2016* | Énergies renouvelables et environnement | Taux de recommandation : 8.0/10 > > **Avantages**: User friendly Excellent customer support New releases on regular basis > > **Inconvénients**: Online functionality for some add-ons is very basic (e.g. ticketing) or not available yet (e.g. sales) The User Guide is good at describing each of the many fields in the database but limited in explaining how these are used together (processes) > > After struggling for several years with an expensive database that was not intuitive and did not meet our needs, our organization looked into several others to replace it including Sumac which was recommended to us by another not-for-profit. We scheduled a demo with a Sumac Guru for our entire team and we were all captivated by the ease of use and functionality it offered – almost everything on our “wish list” (and much more). We then decided to purchase Sumac and have not regretted our decision. While there were a few hiccups with our data migration, overall we have been very impressed. It is very user-friendly, fast, and has features that we are still discovering a year after we started using it. The Sumac team is amazing and has been very responsive, accommodating and helpful when we have needed assistance in using the tool and putting through change requests when we have suggestions and identified areas for improvement. ----- ### "The CRM that helps you manage donations and memberships" — 4.0/5 > **Rachel** | *18 décembre 2022* | Gestion d'organisme à but non lucratif | Taux de recommandation : 6.0/10 > > **Avantages**: I enjoy the ability to create a number of tax receipts at once. It helps keep the one time a year production easy to manage > > **Inconvénients**: It is tricky to see when a number of memberships are expiring, or to get prompted for when they expire. This feature may exist and I have not figured it out yet. > > I appreciate the software support they provide and attempt to be as thorough as possible. ----- ### "FANTASTIC Customer Support" — 3.0/5 > **Colette** | *25 juillet 2024* | Arts de la scène | Taux de recommandation : 6.0/10 > > **Avantages**: We really thought Sumac wasn't working for us, but the team at Sumac has been WONDERFUL in taking the time to work with us one on one to show us how we've been using features wrong, how to use the software more efficiently, and how the software can already do some things we've been struggling with. Having that kind of one on one support and training is INCREDIBLE, particularly since these one-on-one "how do I get Sumac to do X" calls have been free for us. It's completely changed the way we use the software and has caused me to start overhauling our operations to use the software to do our work better\! > > **Inconvénients**: It can take some getting used to because the interface isn't particularly intuitive ----- ### "Sumac in our little non-profit" — 5.0/5 > **Tanya** | *23 janvier 2023* | Psychologie | Taux de recommandation : 10.0/10 > > **Avantages**: Fully customizable, does what we need it to, easy to gather stats and run reports. All in one software for donations/grants/case management/volunteer management. > > **Inconvénients**: It can look clunky, but it is a powerhouse\! As well, it would be nice to have auto-save, or spellcheck on forms. > > We have one system for donors, clients, volunteers, and it is easily adaptable to our needs. ----- ### "Best Database Builders" — 5.0/5 > **Missy** | *23 septembre 2025* | Organisme social ou civique | Taux de recommandation : 10.0/10 > > **Avantages**: The flexibility of the database, you can have so many different configurations / customizations to the database. The tech team is fantastic, very easy to work with. Our database is up and running in a very short time. > > **Inconvénients**: Honestly, I have nothing negative to report. We as an office are behind in implementation, they are on top of everything. > > Extremely pleased with everything, the onboarding process was quick and smooth. Database is laid out very well, easy to find and customizable. \[sensitive content hidden\] our designer, is absolutely fantastic. Changes are made quickly and efficiently. They really listened to what we needed and the delivered 100% ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/144095/sumac?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/144095/sumac) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées