--- description: SupportHero : qu'en pensent les utilisateurs ? Lisez les avis clients sur SupportHero, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SupportHero - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des connaissances](/directory/30094/knowledge-management/software) > [SupportHero](/software/144138/supporthero) # SupportHero Canonical: https://www.capterra.lu/software/144138/supporthero Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/144138/supporthero?page=2) > Une base de connaissances intégrée à votre application qui vous aide à réduire les cas d'assistance de plus de 40 %. > > Conclusion : 31 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SupportHero ? L'éditeur offre ses services aux entreprises en ligne qui en ont marre de répondre aux mêmes questions jour après jour. Ajoutez une base de connaissances là où vos clients en ont le plus besoin : dans votre application. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 31 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SupportHero - **Fondé**: 2014 ## Contexte commercial - **À partir de**: 49,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Pays disponibles**: France ## Fonctionnalités - Catalog Management - Contrôles/Permissions d'accès - Enquêtes et feedback - Gestion de contenu - Gestion de la base de connaissances - Mise en forme de texte - Portail libre-service - Rapports et statistiques - Recherche en texte intégral ## Ressources d'aide - Chat ## Category - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) ## Logiciels similaires 1. 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[Paperpile](https://www.capterra.lu/software/1015644/paperpile) — 4.8/5 (122 reviews) ## Avis ### "A support mechanism that works on auto-pilot\!" — 5.0/5 > **Sajal** | *28 mars 2022* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: No matter which page are you on in your web application, the help articles for that particular section would show when a user clicks on the HELP button\! > > **Inconvénients**: If they could add a ticketing system in case a help article is not found for a particular topic, that would be an awesome addition. > > We have been using SupportHero for close to 3 years now and have been very happy with it's performance so far. The context based search works awesomely and the user doesn't have to sift through a ton of resources to find out what exactly is he/she looking for. We have a SAAS product of our own and have added HELP articles for all the features in our SAAS and the users can simply refer to the help articles without having to come back to us each time they have an issue or each time they need to know how is something done in our SAAS product. ----- ### "A great tool that saves a tremendous amount of time for our support team\!" — 5.0/5 > **Utilisateur vérifié** | *26 juillet 2018* | Conseil en gestion | Taux de recommandation : 9.0/10 > > **Avantages**: Prior to using SupportHero, the only way our customers could reach us was via a ticketing system. Our support team would get swamped catering to multiple duplicate requests leading to longer work days and lower job-satisfaction. Enter SupportHero. SupportHero's widget embedded on our website gives visitors context-specific help via mandating a search of a knowledge base before they can lodge a ticket. At most times this leads to ticket deflection. We get statistics on which terms our site-visitors are looking for and which ones didn't yield them matches. This has resulted in only enhancing our knowledge base by making things clearer for our customers. Superb tool\! > > **Inconvénients**: The tool is great but does not offer enough flexibility in terms of its look and feel. We wanted the SupportHero widget to occupy lesser screen space, but we learned that although we can customize the colors, we couldn't tweak around with the dimensions of the sliding knowledge base. > > Time-saver. Helps us learn from our customers queries to improve our knowledge base. ----- ### "They've changed the terms of the deal, pray they don't change them again" — 1.0/5 > **Anthony** | *30 novembre 2021* | Marketing et publicité | Taux de recommandation : 0.0/10 > > **Avantages**: Supporthero offers a valuable suite of knowledge management and helpdesk features. It works fairly well and has a short learning curve. KM and helpdesk apps are not easy to transition from/to. SH is easy to transfer TO... but once they've got you, transferring out is another story. > > **Inconvénients**: I was an early adopter of SH. Purchasing perpetual access to a limited version of the app for a one-time fee. Many other early adopters supported the company when they were still proving themselves and gaining market share. Now that many early adopters are locked-in, SupportHero management has decided to invalidate our purchase and will begin charging accounts on Jan 1st of 2022. Listen, I know that a business has the right to renege on agreements they have made. Likewise, I think that prospective customers should realize that selecting a KB/helpdesk is not something that is easy to transition away from. Therefore, prospective customers should realize that once you begin using Support Hero, they have demonstrated that they can and will change the terms at any time. Questionable ethics, eroded trust, zero integrity. ----- ### "SupportHero: An appropriate name for a great product" — 5.0/5 > **Aaron** | *25 janvier 2023* | Restaurants | Taux de recommandation : 10.0/10 > > **Avantages**: Apart from saving me a ton of time responding directly to online users, it's a constant source of feedback for our website and helps us make decisions that will make the online customer experience consistently better. > > **Inconvénients**: It's very intuitive and honestly, does everything I need it to do. No complaints. > > It's a great time saver. Customers can get their questions answered automatically, eliminating the need to tie up a phone at the business or require an email response. ----- ### "Great Tool" — 5.0/5 > **Martín** | *18 mai 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Robust yet very flexible knowledge management platform > > **Inconvénients**: More integrations and a newly/refreshed user interface ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/144138/supporthero?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/144138/supporthero) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées