--- description: Device42 : qu'en pensent les utilisateurs ? Lisez les avis clients sur Device42, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Device42 - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des ressources informatiques](/directory/30077/it-asset-management/software) > [Device42](/software/144214/device42) # Device42 Canonical: https://www.capterra.lu/software/144214/device42 Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/144214/device42?page=2) > Logiciel ITAM (IT Asset Management) : suivez le cycle de vie complet des biens matériels et logiciels, ainsi que les licences, contrats, certificats, rappels de renouvèlement, etc. > > Conclusion : 85 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Device42 ? Les data centers de plus de 150 mètres carrés et de plus de 100 appareils sont des candidats d'entrée de gamme pour Device42. Device42 est capable de prendre en charge des centaines de milliers d'appareils. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 85 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Freshworks - **Pays**: San Mateo, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **À partir de**: 20,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Brésil, Canada, Chine, Danemark, France, Inde, Irlande, Italie, Japon, Mexique, Norvège, Nouvelle-Zélande, Pays-Bas, R.A.S. chinoise de Hong Kong, Royaume-Uni, Singapour, Suisse et 3 de plus ## Fonctionnalités - API - Accès et contrôle à distance - Alertes/Notifications - Asset Lifecycle Management - Audit des problèmes - Cartographie des relations - Contrôles/Permissions d'accès - Découverte automatique d'appareils - Exportation de cartes - Fonction de glisser-déposer - Gestion de la configuration - Gestion de la conformité - Gestion des accords de service - Gestion des audits - Gestion des capacités - Gestion des changements - Gestion des contrats/licences - Gestion des correctifs - Gestion des fournisseurs - Gestion des licences - Gestion des ressources informatiques - Gestion des stocks - Icônes et codes en couleur - Mappage basé sur l'emplacement - Mappage hiérarchique - Outils CMDB (Configuration Management Database) - Piste d'audit - Planification de la maintenance - Planification des changements - Rapports et analyses - Rapports informatiques - Real-Time Monitoring - Real-Time Notifications - Suivi de la conformité - Suivi des coûts - Suivi des performances - Suivi des ressources - Suivi des serveurs - Support client - Tableau de bord - Visualisation de données ## Intégrations (6 au total) - Chef Enterprise Automation Stack - Confluence - Jira - ServiceNow - Zapier - Zendesk Suite ## Ressources d'aide - Support téléphonique - Chat ## Category - [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software) ## Catégories connexes - [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software) - [Logiciels DCIM](https://www.capterra.lu/directory/10054/data-center-management/software) - [Outils CMDB (Configuration Management Database)](https://www.capterra.lu/directory/30959/cmdb/software) - [Gestion informatique](https://www.capterra.lu/directory/10001/it-management/software) - [Logiciels de cartographie du réseau](https://www.capterra.lu/directory/30978/network-mapping/software) ## Logiciels similaires 1. [Iru](https://www.capterra.lu/software/181954/Iru) — 4.9/5 (490 reviews) 2. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.6/5 (792 reviews) 3. [PDQ Deploy & Inventory](https://www.capterra.lu/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 4. [ITM IT Asset Management](https://www.capterra.lu/software/148102/asset-management) — 5.0/5 (42 reviews) 5. [ServiceNow](https://www.capterra.lu/software/152871/servicenow) — 4.5/5 (356 reviews) ## Avis ### "ITAM & Incident Management" — 5.0/5 > **Balanjaneya Sharma** | *22 juillet 2026* | Ressources humaines | Taux de recommandation : 10.0/10 > > **Avantages**: An easy-to-use and scalable ITSM platform that simplifies workflows and improves efficiency, though increasing costs for additional teams and advanced features may affect affordability as organizations expand > > **Inconvénients**: The documentation could be more comprehensive, as most available learning resources are limited to basic YouTube videos and lack the depth needed for advanced use cases > > Provides robust ITAM and incident management features at a fair price, but limited documentation and a lack of advanced guides make complex use cases more difficult to address ----- ### "Rack and data center visualization made infrastructure management far more practical" — 5.0/5 > **Prasad** | *2 juillet 2026* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: Before using Device42, locating equipment inside our data center often meant checking multiple documents or physically verifying rack positions. The visual rack layouts gave our infrastructure team an accurate view of device placement, power usage, and available capacity. Planning new deployments and troubleshooting hardware issues became much faster because everything was documented in one place. > > **Inconvénients**: The visualization is highly detailed, but navigating large environments with hundreds of racks can become overwhelming. More customization options for filtering and simplifying complex views would improve the overall experience. ----- ### "Admittedly I have little experience with this software" — 3.0/5 > **Utilisateur vérifié** | *10 avril 2018* | Logiciels | Taux de recommandation : 5.0/10 > > **Avantages**: They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department. > > **Inconvénients**: The overall interface was not what we hoped for. It was difficult for us to find something and all the relationships that were important to us in an efficient manner. Too many click through steps. We were looking for a more complete CI picture. > > We never went past the review process. It just wasn't bringing what we needed to move forward. I ----- ### "A Valuable CMDB Tool for Asset Discovery and Management" — 4.0/5 > **Ifediora** | *25 mai 2026* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: What I like most about Device42 is its strong automated discovery, accurate CMDB visibility, and clear dependency mapping. It helps reduce manual effort by automatically discovering infrastructure assets and relationships, while giving IT teams a centralized view of on-prem and cloud environments. Its ease of use, visualization, asset management, and integration capabilities make it especially valuable for maintaining an accurate CMDB and supporting operational decision-making. > > **Inconvénients**: A few. Given that it is a relatively new tool in the market, there are capabilities it does not have, like under the Device Ignore Rules feature, there is no option to exclude devices based on their aliases. Sometimes, it takes a while for a much-needed feature to be introduced. > > Overall, my experience with Device42 as a CMDB tool has been excellent. I believe my organization is getting great value for money compared to other costly CMDB tools available on the market. ----- ### "Asset discovery eliminated a lot of manual inventory work" — 5.0/5 > **Sakshi** | *29 juin 2026* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Keeping our infrastructure inventory updated used to be a continuous manual effort. Device42 automated most of that work by discovering hardware, software, virtual machines, and cloud resources without constant intervention. The amount of time we saved on inventory maintenance was noticeable almost immediately. > > **Inconvénients**: Automatic discovery is powerful, but it occasionally identifies assets or connections that aren’t relevant to our environment. Having more granular filtering options would reduce the amount of cleanup needed after discovery. ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/144214/device42?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/144214/device42) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées