--- description: Nutshell : qu'en pensent les utilisateurs ? Lisez les avis clients sur Nutshell, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nutshell - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des contacts](/directory/30016/contact-management/software) > [Nutshell](/software/144340/nutshell) # Nutshell Canonical: https://www.capterra.lu/software/144340/nutshell Page : 1/26\ Suivant: [Page suivante](https://www.capterra.lu/software/144340/nutshell?page=2) > Les équipes de vente adorent Nutshell. Bénéficiez d'outils de premier ordre, d'intégrations permettant de gagner du temps et d'une assistance en direct de classe mondiale. > > Conclusion : 620 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Nutshell ? Nutshell est à la fois un CRM performant et un outil de gestion des leads conçu pour les équipes de vente. Les équipes inbound, outbound ou extérieures adorent Nutshell, car il est amusant et facile à utiliser, simple à configurer et vous évite de vous disperser. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 620 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Nutshell - **Pays**: Ann Arbor, É.-U. - **Fondé**: 2009 ## Contexte commercial - **À partir de**: 13,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Espagne, Finlande, France, Norvège, Royaume-Uni, Suède, États-Unis ## Fonctionnalités - A/B Testing - Accès mobile - Actions découlant d'un événement - Alertes/Notifications - Analyse des campagnes - Base de données de clients - Base de données de contacts - CAN-SPAM Compliance - Champs personnalisables - Contacts partagés - Devis - Distribution de leads - Gestion des abonnés - Gestion des activités commerciales - Gestion des calendriers - Gestion des campagnes - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des leads - Gestion des opportunités - Gestion des pipelines - Gestion des tâches - Gestion du pipeline de ventes - Génération de leads - Importation et exportation de données - Lead nurturing - Mesure des performances - Mobile Optimization - Pages de renvoi et formulaires web - Planification des campagnes - Prévision des ventes - Qualification de leads - Rapports de ventes - Rapports et analyses - Rapports personnalisables - Recherche/Filtre - Saisie de leads - Segmentation - Segmentation de la clientèle - Segmentation de leads - Stockage de documents - Suivi des e-mails - Suivi des interactions - Système de calendrier et de rappel - Tableau de bord d'activités - Third-Party Integrations - Traitement des lots - e-mail marketing - Éditeur WYSIWYG ... et 1 fonctionnalités supplémentaires ## Intégrations (101 au total) - 123FormBuilder - 3CX - AWeber - AccuCare - ActiveCampaign - ActiveEdge - Acuity Scheduling - AdRoll - Airtable - Apollo.io - Asana - Basecamp - BigCommerce - Box - Breeze ... et 86 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Gestion des contacts](https://www.capterra.lu/directory/30016/contact-management/software) ## Catégories connexes - [Gestion des contacts](https://www.capterra.lu/directory/30016/contact-management/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [e-mail marketing](https://www.capterra.lu/directory/30013/email-marketing/software) - [Logiciels de SFA (Sales Force Automation)](https://www.capterra.lu/directory/12/sales-force-automation/software) - [Logiciels CRM en ligne](https://www.capterra.lu/directory/30072/online-crm/software) ## Logiciels similaires 1. [Bigin by Zoho CRM](https://www.capterra.lu/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 2. [HubSpot CRM](https://www.capterra.lu/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [Zoho CRM](https://www.capterra.lu/software/155928/zoho-crm) — 4.3/5 (6965 reviews) 5. [Dynamics 365](https://www.capterra.lu/software/157279/dynamics-365) — 4.4/5 (5813 reviews) ## Avis ### "Fantastic CRM Software 10/10" — 5.0/5 > **Marcus** | *21 février 2026* | Services à la personne et aux familles | Taux de recommandation : 10.0/10 > > **Avantages**: Nutshell is adding AI in a way that truly makes sense - especially with automatic transcripts and call logging. It’s not just a gimmick; it’s practical, accurate, and incredibly helpful. Being able to search transcripts, review summaries, and see calls automatically logged gives me confidence that every interaction is documented properly. It’s modern CRM done right. > > **Inconvénients**: If I was being a bit picky, I’d say I sometimes wish I could customise the transcript formatting just a little more - maybe adjust spacing or highlight sections differently. But that’s genuinely nit-picking, because the feature itself works flawlessly. > > What I love most about Nutshell is the interface - it’s clean, intuitive, and genuinely easy to use. From the moment I logged in, everything felt logical and straightforward, without the overwhelm that comes with many other CRMs. I was able to get fully set up in less than a day, which says a lot about how well it’s designed. There’s no steep learning curve, no endless tutorials required - just a system that makes sense straight away. It allows me to focus on running my business rather than figuring out software, and that simplicity is what really sets it apart. ----- ### "Wish we had found Nutshell sooner" — 5.0/5 > **Daniel** | *17 décembre 2025* | Comptabilité | Taux de recommandation : 10.0/10 > > **Avantages**: I love all the automation that we have been able to incorporate into the CRM, Pipeline, and back office operations team. Nutshell has allowed us to streamline processes. Nutshell includes many features at no additional charge, saving us money because we do not need to purchase them from other companies. Customer Support is USA-based and usually prompt. We manage newsletters, drip campaigns, follow-up sales emails, as well as pipeline and CRM, all in one tool. > > **Inconvénients**: It lacks a feature to create your own workflow from scratch. Nutshell would be better if it had a more user friendly mobile app. > > Nutshell has been a significant upgrade from our previous CRM. We can use the features without constantly feeling nickel-and-dimed. Yes there are features you have to pay extra for, but the base plans include more than their competitors. ----- ### "Great for retail, not for service companies" — 3.0/5 > **Utilisateur vérifié** | *18 décembre 2025* | Logiciels de construction | Taux de recommandation : 6.0/10 > > **Avantages**: All in one platform for leads and email management. It is nice to be able to contact people directly from the lead pages. > > **Inconvénients**: UI, support (lack of), reporting limitations and inaccurate data, minimal options for customizing email sequences simply > > Overall, it has worked for what we have needed it these last few years. We have outgrown the capabilities and have explored other options as this is not built for a service company (as told to us by our support team at Nutshell). This is built for retail, and any solution we have asked to have implemented has been met with "Nutshell isn't built for that, why would you want to do that" and it just doesn't fit our needs anymore. ----- ### "Nutshell is a hidden gem in the CRM space" — 5.0/5 > **Jeff** | *17 décembre 2025* | Ressources humaines | Taux de recommandation : 10.0/10 > > **Avantages**: What I like best about Nutshell CRM is how easy it is to use. The UI is clean and intuitive, and it gives me great visibility into my pipeline and forecast without feeling cluttered or complicated. Overall, it’s definitely a hidden gem for teams that want clarity and speed without a big learning curve. > > **Inconvénients**: What I liked least about Nutshell CRM is that it can feel a bit limited when you’re looking for deeper customization or more advanced, enterprise-style reporting. Some workflows and fields don’t always flex as much as you’d want if you’re trying to match a very specific sales process. A few features may require workarounds or integrations rather than being built in the exact way you expect. Also, if your team is coming from a bigger CRM, there can be a short adjustment period where certain options you’re used to aren’t in the same place or aren’t as robust. Still, the simplicity is usually worth it. > > My overall experience with Nutshell CRM has been excellent. It’s genuinely easy to use, which means I spend less time clicking around and more time selling. The interface is clean, modern, and intuitive, and I can see exactly where deals sit in the pipeline at a glance. Forecasting feels straightforward, not like a separate project, and the visibility it gives my team into next steps and momentum is a big win. It doesn’t feel bloated or overly complex, yet it covers what most teams actually need day to day. Honestly, it’s a hidden gem. ----- ### "Highly Recommended\!\!" — 5.0/5 > **Brittany** | *17 décembre 2025* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use. Nutshell has been easy to use from day one. Reports are easy to run and Leads are easy to create and close/Win. It's easy to sort through many contacts and groups and the onboarding process was fantastic. My employer moved from an in-house CRM to Nutshell earlier this year. The transition team was supportive and helpful. No question was out of the question. We felt comfortable getting to know the program. The trial provided before our decision purchase was perfect, and all the items we added during the trial carried over into the live program. > > **Inconvénients**: My only complaint is that sometimes features change. This seems to be announced beforehand, and feedback is requested afterward. But I do wish some changes were optional rather than mandatory. > > Good from beginning to present\! The support options are fantastic, and the value for what we're paying annually is excellent. We're a small business, and I don't ever feel that the service we receive differs from big companies or those with large portfolios. I highly recommend Nutshell. ----- Page : 1/26\ Suivant: [Page suivante](https://www.capterra.lu/software/144340/nutshell?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/144340/nutshell) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées