--- description: ReachOut Suite : qu'en pensent les utilisateurs ? Lisez les avis clients sur ReachOut Suite, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ReachOut Suite - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [ReachOut Suite](/software/144620/reachout-suite) # ReachOut Suite Canonical: https://www.capterra.lu/software/144620/reachout-suite Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/144620/reachout-suite?page=2) > Logiciel de gestion des interventions ReachOut : abordable, optimisé pour les smartphones et doté d'un système de maintenance sur site personnalisable, disponible dès maintenant. > > Conclusion : 20 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ReachOut Suite ? Toute organisation 1) qui envoie son personnel sur différents sites pour accomplir des tâches, recueillir des données ou prendre des photos, 2) dont les employés utilisent déjà un smartphone et 3) qui souhaite dépenser moins et éliminer les tâches administratives. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 20 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Fingent - **Pays**: White Plains, É.-U. - **Fondé**: 2003 ## Contexte commercial - **À partir de**: 9,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Algérie, Allemagne, Angola, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Belgique, Bolivie, Botswana, Brésil, Burkina Faso, Burundi, Bénin, Cameroun, Canada et 87 de plus ## Fonctionnalités - Accès hors ligne - Accès mobile - Ajouter et modifier des photos - Alertes/Notifications - Base de données de clients - Base de données de clients - Base de données de contacts - Collecte de réponses hors ligne - Contrôles/Permissions d'accès - Devis - Division des questions (question branching) - Gestion de la conformité - Gestion des audits - Gestion des calendriers - Gestion des clients - Gestion des commentaires - Gestion des expéditions - Gestion des flux de travail - Gestion des inspections - Gestion des rendez-vous - Gestion des risques - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Gestion des tâches - Historique des services - Importation et exportation de données - Inspections de résidences - Logiciels d'actions préventives et correctives - Maintenance préventive - Modèles - Modèles personnalisables - Piste d'audit - Planification - Planification automatisée - Planification de la maintenance - Pour sous-traitants en commerce/électr. industrielle - Questions personnalisables - Rapports personnalisables - Real-Time Data - Rendez-vous récurrents - Scan et analyse d'image - Signature électronique - Suivi de la conformité - Suivi des tâches - Suivi du temps - Suivi du temps en ligne - Synthèse de rapport - Tableau de bord - Évaluation des risques ... et 15 fonctionnalités supplémentaires ## Intégrations (1 au total) - Xero ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software) ## Catégories connexes - [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software) - [Logiciels pour électriciens](https://www.capterra.lu/directory/31006/electrical-contractor/software) - [Logiciels de paysagisme](https://www.capterra.lu/directory/20004/landscape/software) - [Logiciels pour plombiers](https://www.capterra.lu/directory/30107/hvac/software) - [Logiciels d'inspection](https://www.capterra.lu/directory/30117/inspection/software) ## Logiciels similaires 1. [Limble](https://www.capterra.lu/software/162600/limble-cmms) — 4.8/5 (744 reviews) 2. [Jobber](https://www.capterra.lu/software/127994/jobber) — 4.6/5 (1435 reviews) 3. [FieldPulse](https://www.capterra.lu/software/153475/fieldpulse) — 4.6/5 (425 reviews) 4. [Service Fusion](https://www.capterra.lu/software/135788/service-fusion) — 4.3/5 (308 reviews) 5. [BuildOps](https://www.capterra.lu/software/194155/buildops) — 4.4/5 (174 reviews) ## Avis ### "Brilliant ideas here\!" — 4.0/5 > **Trevor** | *8 novembre 2018* | Musique | Taux de recommandation : 8.0/10 > > **Avantages**: The biggest aspect I like about this software is its adaptability. I find it reassuring to know that not only can I input my customer base base but I can also edit certain parts of the software to produce things that relate solely to my profession. e.g make checklist templates for my Techs that provide information they need, to perform the different services required of them. I also love the pipeline view for the work orders, because I can see at a glance everything that is being worked on, waiting for parts, or waiting for customer approval etc. . . Its all there\! Great stuff\! > > **Inconvénients**: The only thing I disliked about this software package was the lack of ability to be able to add our own custom columns in various areas such as customer base and inventory. . .but I’m sure the devs are listening and will find a way to accomodate these requests sometime soon. > > From inputting customer information to creating clear and informative tickets to work orders with geo location info and beyond, it is obvious to me that these devs definitely have done there research thoroughly. and are going places fast\! I forgot to add they have a brilliant support crew too. Patient, understanding and flexible too. Ticks all the boxes for me :) ----- ### "Reachout from an old school service company perspective" — 5.0/5 > **Phil** | *16 novembre 2018* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more in-depth information is a breeze. As a service company, we have loads of clients, with each having several "entities" or assets. The Reachout suite handles this troublesome area with ease, and this "ease of implementation" module alone is something you will be pressed to find elsewhere. Additionally, it constantly updates you on successful data input, and very quick to tell you if you made a mistake - nice one\! Support is great, and the guys are very keen to help at all levels. Try it out now, as if you do....you'll see what I mean\! Great system > > **Inconvénients**: There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc. > > The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do\! Try and tie up with him, as he is practically another member of our team here....\! ----- ### "Browning Power Systems" — 3.0/5 > **Cassandra** | *20 juin 2024* | Pétrole et énergies | Taux de recommandation : 6.0/10 > > **Avantages**: Quick dispatch and easy and accurate personalized work order reports. > > **Inconvénients**: Several circumstances where work disappeared and complete work orders somehow went back to IN PROGRESS and erased technician completed work. Customer support had no idea what caused it each time and those work order were never restored and the work was lost. Customer support stated tech signed out during work however that did not happen and there were no other answers or solutions on why it happened and all work was lost. > > Easy to use - quick dispatching - neat work orders - have had technical errors with no solution and work was lost. ----- ### "Best software for your money" — 5.0/5 > **Nelly** | *13 mars 2019* | Logiciels de construction | Taux de recommandation : 10.0/10 > > **Avantages**: - Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do - Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route - When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead. - Free trial, the 3 user free trial is amazing and allows you to try the software before committing. - Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance - Excellent customer support > > **Inconvénients**: Errors - There are errors when using any software and I've only experience 2 errors so far, which were resolved within a few hours. Contacting Reach Out is extremely easy and they respond within minutes App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders. ----- ### "Brilliant App, which has been saving us time and money for over 2 years" — 5.0/5 > **Ronan** | *28 août 2020* | Machines | Taux de recommandation : 10.0/10 > > **Avantages**: Inexpensive and really easy to use. It has eliminated the need for paper for Service Engineers. All work orders are now done online with instant invoicing of customers and reports including pictures of any extra work needed can be emailed instantly. Cannot praise this app highly enough\!\! > > **Inconvénients**: The work orders of a customer aren't dated when you look at them in summary view which can be annoying when you are looking to find a work order by date, but this is a minor gripe for what is a really brilliant app overall. > > We have eliminated paper work orders and time sheets, which has improved accuracy and ease of use. The timing function on the app shows the customer exactly how long a service engineer was on the job. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/144620/reachout-suite?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/144620/reachout-suite) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées