--- description: Payfirma : qu'en pensent les utilisateurs ? Lisez les avis clients sur Payfirma, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Payfirma - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Traitement des paiements](/directory/30232/payment-processing/software) > [Payfirma](/software/145264/payfirma) # Payfirma Canonical: https://www.capterra.lu/software/145264/payfirma > Solution basée sur le cloud permettant aux commerces de détail d'accepter des paiements par carte de crédit en ligne, en magasin et sur mobile avec un seul compte marchand. > > Conclusion : 4 utilisateurs lui ont donné la note de **3.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Payfirma ? Petites et moyennes entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.0/5** | 4 Avis | | Simplicité | 3.5/5 | D'après l'ensemble des avis | | Support client | 1.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 50% | (5/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Payfirma - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 25,00 $CA - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, français - **Pays disponibles**: Canada ## Fonctionnalités - Facturation récurrente et des abonnements - Rapports et analyses ## Ressources d'aide - Support 24/7 (réponse directe) - Chat ## Category - [Traitement des paiements](https://www.capterra.lu/directory/30232/payment-processing/software) ## Logiciels similaires 1. [Plink](https://www.capterra.lu/software/187023/fanbank) — 5.0/5 (3 reviews) 2. [pismo](https://www.capterra.lu/software/190711/pismo) (0 reviews) ## Avis ### "Perfect for our Needs" — 4.0/5 > **Brandi** | *11 décembre 2018* | Gestion d'organisme à but non lucratif | Taux de recommandation : 9.0/10 > > **Avantages**: Able to run credit cards manually or with card reader. setting up recurring billing. able to capture donors credit card information for easy charging later. Invoicing by email. > > **Inconvénients**: You can't delete invoices or drafts, you only close them. Then they stay on your feed. That makes it a little confusing. > > I like that we can keep our donors info for credit cards safe and on file without having to have the actual card. Invoicing is easy and fast. The cost is minimal per transaction compared to other programs and the payments are automatically batched and transferred to your account daily. No need to manually transfer. ----- ### "Ease of use" — 4.0/5 > **Josee** | *15 juin 2023* | Hôpitaux et soins de santé | Taux de recommandation : 5.0/10 > > **Avantages**: Incorporated into our billing program therefore easy to use and no real hassle for setting up > > **Inconvénients**: High rate for use though lower then square > > Easy to use and no hassle therefore not in any hurry to bargain shop ----- ### "WATCH OUT\! Payfirma charges more than is written in their contract\!" — 1.0/5 > **Melissa** | *6 mai 2020* | Santé, bien-être et fitness | Taux de recommandation : 0.0/10 > > **Avantages**: Payfirma is affilitated with and integrates with JaneApp, my point of sale software. The fact that Payfirma integrates with JaneApp was convenient, and Payfirma was the only merchant processing option that integrated with JaneApp. And since JaneApp is such a great company, I thought Payfirma would be trustworthy. I was wrong. > > **Inconvénients**: I was in a 2.75% fixed flat rate contract with Payfirma, but slowly over time, they began increasing my rate up to 3.25%. But they didn't stop there. They also charged a long list of other monthly fees that were NOT included on our 2.75% fixed flat rate contract including: volume fees, miscellaneous dues \& assessments, non-qualified interchange fees, license rate fees, NABU fees, digital enablement fees, location fees, ACQR processor fees, fixed network CMP fees, file transmission fees, integrity fees, data usage fees, and volume fees. None of these fees were supposed to be in our flat rate contract\! When we notified them of these overcharges, instead of refunding us the overcharges, they said our best recourse would be to enter into a new "rate reduction" contract in order to save money going forward. Once we began our new contract, they only charged us MORE\! When we called them on these new overcharges, they were resistant to refund all of the extra fees...only some were refunded. And these same overcharges just continue on month after month. According to our calculations, they have overcharged us over $5800.00\! That's a lot of money to a small business like mine. > > Since Payfirma is not putting forth a good faith effort to resolve these matters according to best practices, it looks like the only way I can get my money refunded back to me is to contact the Consumer Financial Protection Bureau, Federal Trade Commission, Public Regulation Commission, and Attorney General's Office. Payfirma is not helping my small business. Payfirma is hurting my business by overcharging me and refusing to do what is right and refund me for all of these non-contractual overcharges. To make matters worse, they are not easy to get ahold of, and do not return phone messages or emails promptly. Their representatives are not able to help much, and when upper management is finally reached, they are unfriendly and unhelpful. I do NOT recommend Payfirma at all\! Definitely go with a different merchant processing company\! ----- ### "Limited functionality. Support is not great." — 3.0/5 > **Ken** | *29 avril 2019* | Produits alimentaires | Taux de recommandation : 6.0/10 > > **Avantages**: We used Payfirma as our POS for our Food Truck business. We liked it initially. However, after comparing it with several other options, we realized it was very limited in functionality, specially with regards to the inventory. We would get a daily report, which was not very clear, and it would not give us a clear view of our business. We switched to Shopkeep after using it 1 year. > > **Inconvénients**: Complicated reports. Limited functionality. Not very flexible in its programming functions. ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/145264/payfirma) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées