---
description: Akita : qu'en pensent les utilisateurs ? Lisez les avis clients sur Akita, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: Akita - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/30961/customer-success/software) > [Akita](/software/146056/akita)

# Akita

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> Une plateforme de gestion de la réussite des clients qui permet aux entreprises de réduire le taux de désabonnement et d'augmenter les recettes provenant de la base de clients existante.
> 
> Conclusion : 9 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Akita ?

Conçue pour les PME et les grandes entreprises, il s'agit d'une solution SaaS qui permet de gérer la segmentation des clients, d'automatiser les programmes d'action, de créer des scores d'évaluation personnalisables, d'identifier les opportunités de vente croisée, etc.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 9 Avis |
| Simplicité | 4.3/5 | D'après l'ensemble des avis |
| Support client | 4.2/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.2/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Akita
- **Entreprise fondée en**: 2014

## Contexte commercial

- **À partir de**: 160,00 $US
- **Type de licence**:  (Essai gratuit)
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais, néerlandais, portugais brésilien
- **Pays disponibles**: Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Argentine, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Belize, Bermudes, Biélorussie, Bolivie, Bosnie-Herzégovine, Brésil, Bulgarie, Canada et 92 de plus

##  Fonctionnalités

- API
- Alertes de compte
- Alertes/Notifications
- Analyse prédictive
- Analyse visuelle
- Connecteurs de données
- Définition des priorités
- Engagement des clients
- Gestion de la communication
- Gestion des commentaires
- Gestion des comptes
- Gestion des données client
- Gestion des désabonnements
- Gestion des e-mails
- Gestion des recettes
- Gestion des tâches
- Historique des clients
- Importation et exportation de données
- Intégration des employés
- Messagerie instantanée
- Mesure des performances
- NPS des clients
- Planification stratégique
- Prise en charge de plusieurs langues
- Rapports ad hoc
- Rapports et analyses
- Recherche/Filtre
- Score "health score"
- Segmentation de la clientèle
- Sources de données multiples
- Suivi de l'engagement
- Suivi des activités
- Suivi des rétentions
- Suivi et analyse de l'utilisation
- Tableau de bord
- Tableau de bord d'activités
- Third-Party Integrations
- Visualisation de données
- Workflow Automation

## Intégrations (36 au total)

- ActiveCampaign
- Agile CRM
- AllClients
- Basecamp
- Billomat
- Brevo
- Capsule
- CheddarGetter
- ClickDesk
- Close
- Customer Thermometer
- FreeAgent
- Freshdesk
- GetResponse
- Harvest

... et 21 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Chat

## Category

- [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software)

## Catégories connexes

- [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software)
- [Outils de BI](https://www.capterra.lu/directory/23/business-intelligence/software)
- [Outils de veille concurrentielle](https://www.capterra.lu/directory/30539/competitive-intelligence/software)
- [Logiciels d'aide à la vente](https://www.capterra.lu/directory/30798/sales-enablement/software)
- [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software)

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2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1789 reviews)
3. [Custify](https://www.capterra.lu/software/190125/custify) — 4.9/5 (135 reviews)
4. [Skalin](https://www.capterra.lu/software/1018511/skalin) — 4.9/5 (55 reviews)
5. [monday CRM](https://www.capterra.lu/software/1024614/monday-crm) — 4.7/5 (467 reviews)

## Avis

### "Better customer satisfaction" — 5.0/5

> **Julian** | *18 février 2025* | Vente au détail | Taux de recommandation : 9.0/10
> 
> **Avantages**: Akita has allowed me to improve a more personalized attention for clients by giving them more support and being clearer about the possible problems that each one presents. It has allowed me to have a more organized work in the control of the tasks carried out and those that remain to be done and with my work team to keep ourselves informed of each project and complete it.
> 
> **Inconvénients**: Akita is good and has shown me that I can trust the functions that are optimal for the performance of my work.
> 
> It is fabulous for keeping an entire team informed of the tasks to be carried out and thus having equitable and orderly teamwork.

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### "Flexible customer success tracking with great automated playbooks"" — 4.0/5

> **Kira** | *4 octobre 2026* | Services d'information | Taux de recommandation : 6.0/10
> 
> **Avantages**: I was really impressed with the 360-Degree Account Views, Custom Health Scores: The ability to customize weighted health scoring rules based on specific feature usage metrics has improved our forecasting accuracy.Having a unified dashboard that combines data from our CRM, support desk, and product activity gives us immediate visibility into customer health. Also like the Custom Health Scores, it gives the ability to customize weighted health scoring rules based on specific feature usage metrics, its improved our forecasting accuracy.
> 
> **Inconvénients**: I was little disappointed with the Initial Workflow Setup, Developing automated playbooks with several conditions can initially seem a little counterintuitive and take trial and error to get rightThe .Dashboard Formatting: Although functional, more flexible visual customization could be achieved by modifying custom dashboard layouts to display fine-grained sub-metrics.
> 
> Our customer success team needed a central hub to track account health, aggregate usage data, and automate risk alerts without forcing us into a long, complex enterprise deployment. Akita provided a straightforward way to consolidate data from our tech stack into clean 360-degree account views. It has streamlined our daily account management, though tweaking complex automated workflows still requires a brief learning curve.

-----

### "Cannot recommend at all" — 1.0/5

> **Iva** | *11 novembre 2024* | Logiciels | Taux de recommandation : 0.0/10
> 
> **Avantages**: Incredibly buggy, terrible design, horrible UX
> 
> **Inconvénients**: I had a chance to try the tool free of charge - I've never seen such a buggy tool.
> 
> Was testing it for a couple of weeks during summer 2024, every day there was something else which was not working, in the end I decided to search for another tool.

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### "Love st first sight Definitely the B.O.A.T" — 5.0/5

> **Mercy** | *22 mai 2024* | Automobile | Taux de recommandation : 10.0/10
> 
> **Avantages**: The customer service is legit 
Essy to use
User interface is simple 
Satisfies all your needs
> 
> **Inconvénients**: This platform is the best i gind nothing to state as a dislike

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### "Akita est une bonne application" — 5.0/5

> **Gloria** | *21 novembre 2023* | Banque d’investissement | Taux de recommandation : 1.0/10
> 
> **Avantages**: Akita est une très bonne application. Il est bon de l'utiliser
> 
> **Inconvénients**: Étant donné que cette une logiciel on rencontre des problèmes de connexion.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/146056/akita)

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