--- description: Summit : qu'en pensent les utilisateurs ? Lisez les avis clients sur Summit, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Summit - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Outils ITSM](/directory/30676/itsm/software) > [Summit](/software/146506/summit) # Summit Canonical: https://www.capterra.lu/software/146506/summit Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/146506/summit?page=2) > Une plateforme ITSM intelligente, intégrée et innovante certifiée ITIL 2011 pour les services, les actifs, la disponibilité et la gestion de projet. > > Conclusion : 27 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Summit ? SUMMIT se concentre actuellement sur les marchés de l'Inde, de l'Australie, des États-Unis et du Moyen-Orient. Les clients de SUMMIT comprennent des grandes entreprises et moyennes entreprises de tous types de secteurs, ainsi que des prestataires d'infogérance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 27 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SymphonyAI Summit - **Pays**: Los Altos, É.-U. - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 89,00 $US - **Public cible**: 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, français, hindi, indonésien, japonais, malais, russe, thaï - **Pays disponibles**: Afrique du Sud, Allemagne, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Aruba, Australie, Autriche, Bahamas, Bahreïn, Barbade, Belgique, Belize, Bermudes, Bolivie, Botswana, Brésil, Canada, Chili et 72 de plus ## Fonctionnalités - API - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Analytique - Asset Lifecycle Management - Barcode/Ticket Scanning - Communication multicanal - Contrôles/Permissions d'accès - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion de la configuration - Gestion de la conformité - Gestion des accords de service - Gestion des audits - Gestion des capacités - Gestion des changements - Gestion des contrats/licences - Gestion des flux de travail - Gestion des fournisseurs - Gestion des incidents - Gestion des problèmes - Gestion des ressources informatiques - Gestion des stocks - Gestion des tickets de support - Macros et réponses types - Outils CMDB (Configuration Management Database) - Planification de la maintenance - Portail libre-service - Rapports et analyses - Rapports et statistiques - Rapports informatiques - Real-Time Notifications - Routage automatisé - Suivi de la conformité - Suivi des coûts - Suivi des ressources - Suivi des ressources informatiques - Support client - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ## Intégrations (25 au total) - Amazon CloudWatch - Amazon EC2 - Cisco Jabber - Cove Data Protection - Flexera SaaS Manager - GitHub - Gmail - JIRA Service Management - Jira - Meta for Business - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Excel - Microsoft Teams ... et 10 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) ## Catégories connexes - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software) - [Gestion informatique](https://www.capterra.lu/directory/10001/it-management/software) - [Outils CMDB (Configuration Management Database)](https://www.capterra.lu/directory/30959/cmdb/software) ## Logiciels similaires 1. 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[Atera](https://www.capterra.lu/software/144309/atera) — 4.5/5 (446 reviews) ## Avis ### "Excellent Product" — 5.0/5 > **Utilisateur vérifié** | *23 août 2017* | Taux de recommandation : 10.0/10 > > **Avantages**: Very Helpful in managing Day to day activity can manage and track all the tickets raised internally. ----- ### "AI Powered ITSM Solution" — 5.0/5 > **Louis** | *18 novembre 2022* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: AI Powered Chatbot with Auto resolving capability is my choice and we have achieved 60%requests are auto resolved with no manual effort and Summitai ITOM helped to achieve 85% of monitoring event tickets are auto resolved. This is a greatest milestone of Summitai. > > **Inconvénients**: We have enough and more of the features that helps day today. Obviously the UX can be improved for all End User facing screens. > > Consulting and Implementation \> Was great and admiring. The implementation and migration took 3 months overall. This shows their product and team capability.Support \> There is a scope to improve on support. ----- ### "SummitAI review Telecommunications" — 3.0/5 > **Utilisateur vérifié** | *18 novembre 2022* | Télécommunications | Taux de recommandation : 5.0/10 > > **Avantages**: It has a lot of options you can choose from, very ideal for an IT company. > > **Inconvénients**: The product needs to be more customizable, to be able to be used in a non-IT business. The majority of support is out of India and the language barrier as far as the meaning of every word is just not there. The implantation team seen to just build what you ask for and not show you how to do things. As administrator it would be nice to be able to create and do things on you own. > > Overall experience with SummitAI was frustrating as not know how to do a long of things, had to do some trial and error on my side. Then trying to get some of the customer support in India to understand what we want it to do was very frustrating. ----- ### "Rajesh Konanki Hexaware Technologies Summit AI Consultant." — 4.0/5 > **Rajesh** | *1 novembre 2022* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: I am very glad to give this review on Summit AI, last 7 years onwards i am working as a ITSM consultant and supporting Summit AI for multiple clients in Hexaware. I love Summit AI ITSM module. It's very user friendly for all end users, analysts and amins. I love Summit AI Asset management life. It's also user friendly for asset management team. > > **Inconvénients**: Below features we are expecting in Summit AI.1) List configuration. 2) Easy report on Service catalog variables.3) More user friendly on OLA engine.4) Discover suceess rate. > > It's very good product for ITSM modules and asset life cycle tracking under low budget. ----- ### "Summit AI has all the bells and whistles of the Big Guys without the Big Price" — 5.0/5 > **Joyce** | *2 juin 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: When we were doing our search for an effective ITSM tool, we had a list of 75+ requirements and Summit was able to not only meet but demonstrate how each of the requirements was done in the system. The biggest issue we were facing was having multiple tenants in the same instance so that our technicians only needed to have 1 URL. Summit AI was able to meet this requirement and continue to do so 5 years later. > > **Inconvénients**: The one thing that would be beneficial to all customers is a public forum for users at all levels to share information and make product recommendations. > > We are able to manage and achieve multiple SLA's across multiple tenants with a single solution. The Customer Satisfaction Survey (CSAT) process within the system works great and provides flexibility to have different questions for different customers. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/146506/summit?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/146506/summit) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Données structurées