--- description: Gryphon ONE : qu'en pensent les utilisateurs ? Lisez les avis clients sur Gryphon ONE, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gryphon ONE - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Enregistrement des appels](/directory/30533/call-recording/software) > [Gryphon ONE](/software/146599/sales-intelligence) # Gryphon ONE Canonical: https://www.capterra.lu/software/146599/sales-intelligence Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/146599/sales-intelligence?page=2) > La plateforme Gryphon ONE fournit des fonctionnalités d'automatisation, de visibilité en temps réel et d'analytique des ventes pour optimiser les opérations des équipes et favoriser la clôture d'affaires. > > Conclusion : 9 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Gryphon ONE ? Banques et prêts à la consommation, assurances, planificateurs et conseillers financiers, services d'intervention et à domicile, câble/internet/sans fil, sports professionnels, hôtels et propriétés de vacances. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 9 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Gryphon Networks - **Pays**: Boston, É.-U. - **Fondé**: 1999 ## Contexte commercial - **Public cible**: 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Actions découlant d'un événement - Analyse des sentiments - Archivage et rétention - CRM Integration - Centre d'appels entrants - Centre d'appels sortants - Communication multicanal - Contrôles/Permissions d'accès - Employee Coaching Tools - Enregistrement des appels - Enregistrements - Gestion de l'expérience client - Gestion de la qualité - Gestion des activités commerciales - Gestion des audits - Gestion des centres d'appel - Gestion des performances - Gestion des risques - Gestion des réunions - IVR - Identification de l'appelant - Intelligence artificielle et machine learning - Intelligence conversationnelle - Journalisation des appels - Logiciels d'expérience client - Mesure des performances - Partage de contenu - Pour organisations et équipes commerciales - Rapports et analyses - Rapports personnalisables - Scripts d'appel - Suivi de l'engagement - Suivi de la conformité - Suivi des appels - Suivi des appels - Suivi des interactions - Sécurité des données - Tableau de bord d'activités - Third-Party Integrations - Transcription automatique - Transcription des appels - Transfert de fichiers ## Intégrations (27 au total) - 8x8 Contact Center - Adobe Campaign - Aircall - Alvaria Cloud - Capgemini Intelligent Automation Platform - Cisco Unified Intelligent Contact Management Enterprise - Dialpad - Epsilon - Five9 - Fusion Connect CCaaS - Genesys - Guidewire - HubSpot CRM - Microsoft 365 - Microsoft Teams ... et 12 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - Support téléphonique - Chat ## Category - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) ## Catégories connexes - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) - [Logiciels de télémarketing](https://www.capterra.lu/directory/31034/telemarketing/software) - [Logiciels d'analyse de la parole](https://www.capterra.lu/directory/32258/speech-analytics/software) - [Logiciels d'assistant commercial avec IA](https://www.capterra.lu/directory/34135/ai-sales-assistant/software) - [Intelligence conversationnelle](https://www.capterra.lu/directory/34395/conversation-intelligence/software) ## Logiciels similaires 1. [Zoho CRM](https://www.capterra.lu/software/155928/zoho-crm) — 4.3/5 (6969 reviews) 2. [Creatio CRM](https://www.capterra.lu/software/130149/bpm-online-crm) — 4.7/5 (133 reviews) 3. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (987 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18771 reviews) 5. [Close](https://www.capterra.lu/software/132667/close-io) — 4.7/5 (164 reviews) ## Avis ### "Great Motivator for Sales Calls\!" — 4.0/5 > **Dominic** | *20 septembre 2019* | Biotechnologie | Taux de recommandation : 8.0/10 > > **Avantages**: I enjoyed how simple and intuitive the apps were to use. While I spent very little time with the 1-800 dialing option, the desktop \& iPhone app were easily integrated with how I make my sales calls to begin with. I enjoyed how the data was ''interactive'' and easily manageable, giving me the portfolio I needed rather with a UI to match. My incentive to make sales calls improved simply by seeing statistics reflect ideal call times. One nice bonus was a simpler way to gauge the ideal call length, as well. > > **Inconvénients**: As more users were rolled out at our company, we noticed a higher frequency of errors. The errors themselves are resolved with a simple IT ticket through Gryphon, so at the end of the day I cannot complain and not much time was wasted. One feature I wish wasn't locked out was/is the ability to track inbound calls. This is a feature that was not included in the package we purchased, so take note of that. > > I've enjoyed the use of the app and the motivation it provides to gauge, improve and present my outbound calling as a whole. The Gryphon team has been a pleasure to work with, and very flexible when it comes to meeting and guiding us on our performance as a large company. ----- ### "Gryphon Sales Management" — 5.0/5 > **Hannah** | *20 août 2019* | Assurance | Taux de recommandation : 9.0/10 > > **Avantages**: I began 'managing' Gryphon for our Branch a little over a year ago. Since I began, I felt fully supported by Gryphon's representatives and staff. Any time I ever have a question about anything, I know exactly who to go and that they will respond back to me quickly with answers. From an administrative point of view, navigating Gryphon has been very straightforward and simple to learn and to teach others. From a manger's standpoint, I know our managers are very satisfied with the many different options there are when it comes to displaying data and pulling reports. > > **Inconvénients**: I cannot speak for the actual end users themselves, but I never have heard any complaints about the system and its functionality. Everyone who uses Gryphon finds it simple and useful. We keep the Gryphon homepage up on a TV in our office to add a sense of healthy competition among our users. ----- ### "Gryphon Review for Inside Sales" — 4.0/5 > **Utilisateur vérifié** | *25 septembre 2019* | Biotechnologie | Taux de recommandation : 5.0/10 > > **Avantages**: Heatmaps to track the effectiveness of calls during different periods allows me to more efficiently plan my calling times. > > **Inconvénients**: The disposition codes can be clunky to enter, and the presence of a hang up button seemed counter intuitive. ----- ### "Gryphon ONE Review - A comprehensive Sales Management Solution" — 5.0/5 > **Olivia** | *9 mars 2023* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Gryphon One provides cutting-edge solutions for sales coaching, training and analytics. The call recording and speech analytics capabilities of the program are excellent, enabling us, managers, to spot coaching opportunities and areas for development. The platform's gamification feature is also a great way to motivate sales teams and drive engagement. > > **Inconvénients**: As for now there's no features that I don't like as a user. ----- ### "Good way to track activity" — 5.0/5 > **Chris** | *3 septembre 2019* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: Good tool to use to track activity, success and log and store numbers. Also good tool to use on multiple phones. > > **Inconvénients**: Dialing a new number and having it not dial because I did not press pound the correct amount of times. > > Customer support is good. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/146599/sales-intelligence?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/146599/sales-intelligence) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées