Qui utilise TextMagic ?
TextMagic est très apprécié des petites entreprises du monde entier qui profitent des taux élevés de diffusion et d'ouverture des messages texte.
Description de TextMagic
TextMagic est une plateforme complète de messagerie texte professionnelle qui permet aux entreprises de toutes tailles d'envoyer des SMS en masse à leurs clients, employés et partenaires. Le service peut être utilisé pour envoyer des notifications, des alertes et des confirmations de SMS aux clients, ainsi que pour mener des campagnes de marketing mobile.
Informations sur TextMagic
TextMagic
https://www.textmagic.com/
Fondé en 2001
Présentation des tarifs de TextMagic
TextMagic est disponible en version gratuite et propose un essai gratuit. La version payante de TextMagic est disponible à partir de 10,00 $US/unique.
À partir de
10,00 $US/unique
Version gratuite
Oui
Essai gratuit
Oui
Déploiement et prise en charge de TextMagic
Ressources d'aide
- Service client/e-mail
- FAQ/forums
- Support téléphonique
- Chat
Déploiement
- Cloud, SaaS, web
- Mac (ordinateur)
- Windows (ordinateur)
- Android (mobile)
- iPhone (mobile)
- iPad (mobile)
Formation
- En ligne en direct
- Documentation
- Vidéos
TextMagic - Fonctionnalités
Logiciels d'agenda
- API
- Accès mobile
- Alertes/Notifications
- Base de données de clients
- Base de données de clients
- Base de données de contacts
- Booking Management
- Calendrier des événements
- Champs personnalisables
- Confirmation et rappels
- Contrôles/Permissions d'accès
- Emplacements multiples
- Facturation
- Formulaires personnalisables
- Gestion de la disponibilité
- Gestion des calendriers
- Gestion des clients
- Gestion des e-mails
- Gestion des employés
- Gestion des rendez-vous
- Historique des clients
- Importation et exportation de données
- Indicateur de disponibilité
- Intégration de sites web
- Intégration des médias sociaux
- Intégrations de tiers
- Invitations et rappels par e-mail
- Messagerie SMS
- Modèles personnalisables
- Notifications en temps réel
- Paiements en ligne
- Paiements électroniques
- Planification
- Planification automatisée
- Planification des cours
- Planification des groupes
- Planification des événements
- Portail client
- Rappels
- Rapports en temps réel
- Rapports et statistiques
- Rapports personnalisables
- Rendez-vous récurrents
- Réservation de chambres
- Réservation en ligne
- Stratégie de marque personnalisable
- Synchronisation du calendrier
- Tableau de bord d'activités
- Traitement des cartes de crédit
- e-mail marketing
Logiciels de marketing mobile
- API
- Accès mobile
- Actions découlant d'un événement
- Alertes mobiles
- Alertes/Notifications
- Analyse des campagnes
- Analyse en temps réel
- Analyse visuelle
- Analytique de l'engagement
- Attribution de canal
- Base de données de contacts
- CRM
- Campagnes de drip marketing
- Campagnes multiples
- Ciblage contextuel
- Comptes d'utilisateur multiples
- Coupons
- Données en temps réel
- Fonction de glisser-déposer
- Gestion des campagnes
- Gestion des contacts
- Gestion du marketing par SMS
- Importation et exportation de données
- Intégration des médias sociaux
- Intégrations de tiers
- Jeux concours par SMS
- Marketing localisé
- Marketing multicanal
- Messagerie SMS
- Modèles personnalisables
- Notifications en temps réel
- Notifications push
- Pages de renvoi et formulaires web
- Planification des campagnes
- Planification des campagnes
- Promotion sociale
- Rappels
- Rapports en temps réel
- Rapports et statistiques
- Répondeurs automatiques
- Segmentation de la clientèle
- Segmentation des campagnes
- Stratégie de marque personnalisable
- Suivi comportemental
- Suivi des activités
- Suivi des conversions
- Suivi du ROI et de l'analytique
- Tableau de bord d'activités
- Tests A/B
- e-mail marketing
Logiciels de rappel de rendez-vous
- API
- Alertes mobiles
- Alertes par e-mail
- Alertes/Notifications
- Base de données de clients
- Base de données de contacts
- Booking Management
- Calendrier des événements
- Confirmation et rappels
- Conforme HIPAA
- Emplacements multiples
- Enquêtes et feedback
- Formulaires personnalisables
- Gestion de la disponibilité
- Gestion des calendriers
- Gestion des contacts
- Gestion des e-mails
- Gestion des rendez-vous
- Gestion du marketing par SMS
- Historique des clients
- Importation et exportation de données
- Intégration de sites web
- Intégration des médias sociaux
- Intégrations de tiers
- Invitations et rappels par e-mail
- Messagerie SMS
- Messagerie instantanée
- Mises à jour en temps réel
- Modèles personnalisables
- Notifications en temps réel
- Paiements électroniques
- Planification
- Planification automatisée
- Planification des cours
- Planification des rendez-vous
- Portail libre-service
- Prise en charge de plusieurs langues
- Rappels
- Rappels d'appels
- Rappels de paiement
- Rappels par SMS
- Rapports en temps réel
- Rapports et statistiques
- Rendez-vous récurrents
- Replanification
- Réservation en ligne
- Stratégie de marque personnalisable
- Synchronisation du calendrier
- Tableau de bord d'activités
- Traitement des cartes de crédit
Logiciels de rappel de rendez-vous : afficher la liste complète
Logiciels de sms marketing
- API
- Alertes mobiles
- Alertes/Notifications
- Analyse des campagnes
- Analytique de l'engagement
- Base de données de contacts
- CRM
- Campagnes multiples
- Champs personnalisables
- Chat et messagerie
- Codes courts
- Communication multicanal
- Coupons mobiles
- Envoi de SMS en masse
- Gestion de la communication
- Gestion des campagnes
- Gestion des contacts
- Gestion des modèles
- Gestion du marketing par SMS
- Intégration des médias sociaux
- Intégrations de tiers
- Jeux concours par SMS
- MMS
- Marketing multicanal
- Marquage
- Messagerie SMS
- Messagerie bidirectionnelle
- Messagerie instantanée
- Messagerie planifiée
- Modèles personnalisables
- Mots-clés mobiles
- Notifications en temps réel
- Personnalisation de messages
- Planification automatisée
- Planification des campagnes
- Planification des campagnes
- Rappels
- Rapports en temps réel
- Rapports et analyses
- Rapports et statistiques
- Répondeurs automatiques
- Réponses automatisées
- Segmentation de la clientèle
- Segmentation des campagnes
- Sondages et votes
- Stratégie de marque personnalisable
- Suivi des activités
- Suivi des interactions
- Tableau de bord d'activités
- e-mail marketing
TextMagic - Alternatives
Plus d'alternatives à TextMagic
Avis sur TextMagic
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Note moyenne
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Nate L.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 30/08/2018
"TextMagic is there when others aren't"
Commentaires: It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue. The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters. We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier. We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning. I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.
Avantages: The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.
Inconvénients: I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not
- Source de l'avis
- Publié le 30/08/2018
Judi S.
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Note globale4 /5
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Facilité d'utilisation5 /5
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Fonctionnalités3 /5
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Support clientSans note
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Rapport qualité-prixSans note
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 10/10/2018
"Necessary & Unnecessary features"
Commentaires: Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.
Avantages: Ease of setting up and using templates!!
Inconvénients: Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary. Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.
Réponse de l'éditeur
envoyé par TextMagic le 12/10/2018
Thank you for taking the time to share your review. We highly value our customers and their feedback.
We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click.
Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click.
Should you have any delivery issues in the future, please do not hesitate to email us: [email protected]
- Source de l'avis
- Publié le 10/10/2018
Sue B.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités3 /5
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Support client4 /5
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Rapport qualité-prixSans note
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 23/02/2021
"A Fast and Easy Way to Incorporate SMS Marketing Into Your Business"
Commentaires: Overall, I think it is a great service. My experience with TextMagic was positive and I have already told a couple colleagues about it. I was really blown away at how well it worked to market our products. We got a much higher response rate than we were accustomed to with email. Text marketing definitely works.
Avantages: I liked TextMagic because it is fairly simple and straightforward to use. I had never done any SMS marketing prior to using it, so I didn't have much to compare it to. But I can say it was easier than I thought it would be to become proficient at it. I like the fact that I could store my customer lists right there inside the app. It was easy to keep text conversations organized in the app. They also have an iPhone app that allows you to manage your text marketing from virtually anywhere.
Inconvénients: We were using two different SMS numbers to send out messages. One was a local number. The other was a toll free number. It was confusing, at first, to understand when to use the different numbers. But after a chat with support we got that part figured out.
- Source de l'avis
- Publié le 23/02/2021
Kelly K.
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Note globale3 /5
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Facilité d'utilisation4 /5
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Fonctionnalités4 /5
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Support client4 /5
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Rapport qualité-prix4 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 09/12/2019
"Help for contacting Employee's"
Commentaires: Communication to our employees is very important and with them not in the office, we needed a conduit from our office, directly to them, for fast messages to get out to all. We are overall pleased with this program and will enjoy every new update they make in the future as it can only get better.
Avantages: We started using the software as the need to get in touch with our truck drivers is paramount in our industry. This is a great way to do this in theory. I like the ease of use and options to organize the driver phone number list. It gets the messages out to them. I had a minor set up problem when we first started and discovered the number I picked on the list did not work and my messages were not going out to all employees. Customer service chat was very helpful and they reimbursed the amount in our account for the charges and corrected the phone number issue I had.
Inconvénients: As with any program, maintaining the information in it is most important. If we do not keep the contacts current, mass texting may go out to contacts who are no longer with the company. And your information will not go out to everybody who needs it if they are not entered in when first hired. We have a high turnover rate so it is another list we have to take care of. Currently Text Magic will only allow for one administrator to control all lists and manage. My company has need for more than just one administrator. So we share one log in right now. The last minor issue we have is the option for our employees to opt out of the texts. It hasn't happened but only once but it does and will again, sooner or later.
- Source de l'avis
- Publié le 09/12/2019
Jim H.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 28/01/2021
"A feature rich and easy to manage SMS/MMS tool"
Commentaires: Due to the system's ease of use and robust support pages, I don't believe we have had to reach out for support one time. The delivery rates for the SMS/MMS' are nearly 100 percent consistently, and overall it has been a real winner for the company and the staff that consistently use it.
Avantages:
After looking at and testing several SMS/MMS applications, we found Text Magic to be the easiest to build out and implement into our multi-department, varying needs, company culture. The process seemed more intuitive and seamless than all of the other options out there, from uploading our contacts with specific field names, creating user accounts, purchasing and setting up unique phone numbers for different users and departments, and the rollout. The key features we use and value most are:
1. Contact List options allow us to segment our lists into prospect status versus existing customer status and more.
2. Sub Account Management
3. SMS and MMS options which enable us to send graphic content for promotional purposes
4. Reporting and audit features to monitor usage and customer responses
Inconvénients: Though the software does have an MMS option, it does not allow the user to send bulk MMS messages, which would be nice for marketing to new customers or sending graphic content to our existing customer base without having to do it one contact at a time.
- Source de l'avis
- Publié le 28/01/2021
