--- description: EasyCall Cloud : qu'en pensent les utilisateurs ? Lisez les avis clients sur EasyCall Cloud, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: EasyCall Cloud - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [EasyCall Cloud](/software/147346/easycall-cloud) # EasyCall Cloud Canonical: https://www.capterra.lu/software/147346/easycall-cloud Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/147346/easycall-cloud?page=2) > Une solution en ligne pour la gestion complète des appels entrants et sortants. > > Conclusion : 17 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise EasyCall Cloud ? Les centres d'appels de petite à moyenne envergure, les services de télémarketing entrant et sortant (téléventes sortantes). ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 17 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: easy4cloud - **Pays**: Milano, Italie - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 25,00 € - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, italien - **Pays disponibles**: Espagne, Italie ## Fonctionnalités - Automate d'appel - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des listes d'attente - IVR - Identification de l'appelant - Journalisation des appels - Logiciels d'expérience client - Logiciels de VoIP - Logiciels de chatbots - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Planification des rappels - Rapports et analyses - Rapports et statistiques - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des appels - Suivi des interactions - Transfert d’appel ## Intégrations (2 au total) - Telegram - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Support téléphonique - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels SIP (softphone)](https://www.capterra.lu/directory/31029/softphone/software) - [Logiciels de VoIP](https://www.capterra.lu/directory/30940/voip/software) - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) - [Numéroteur prédictif (predictive dialer)](https://www.capterra.lu/directory/30597/predictive-dialer/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [CallHippo](https://www.capterra.lu/software/159578/callhippo) — 4.4/5 (675 reviews) 4. [Gong.io](https://www.capterra.lu/software/157969/gong-io) — 4.8/5 (560 reviews) 5. [JustCall](https://www.capterra.lu/software/157853/justcall) — 4.1/5 (223 reviews) ## Avis ### "EasyCall Rating" — 5.0/5 > **Querobim** | *26 décembre 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: It is software with ease to make and receive calls. The configuration for using Voip helps to make calls faster. There is a feature for transferring calls between extensions and another called "Pendulum", which alternates between calls. For not receive calls, exist a resource for pauses. It possible control the time of work with use the logins accounts. > > **Inconvénients**: When you sign in, it automatically pauses, which can make the user forget and remain paused. In addition, there is no warning that the pause has ended, which may cause inconvenience. ----- ### "Fast, Easy to Use, and Reliable" — 4.0/5 > **Utilisateur vérifié** | *26 août 2025* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: EasyCall Cloud is very intuitive and quick to set up. The interface is straightforward, which makes it easy for new users to get started without a steep learning curve. Tasks that normally take longer with traditional systems can be completed in just a few clicks, and call quality remains consistent even when moving fast. This combination of simplicity and speed saves time for the team and makes day-to-day operations much smoother. > > **Inconvénients**: I experienced a few small bugs in the beginning, but the support team responded quickly and solved them without delay. > > My overall experience with EasyCall Cloud has been very positive. The platform is easy to use, fast, and reliable for daily operations. Even when small issues came up, the support team was quick to resolve them, which gave me confidence in the service. It has saved me time, improved efficiency, and made communication smoother across the team. ----- ### "Connection management tool" — 2.0/5 > **Diogo** | *16 juillet 2019* | Télécommunications | Taux de recommandation : 5.0/10 > > **Avantages**: The tool has a large and functional database. It is possible to manage calls by year, month, day and hours. The number of incoming calls, among other management activities. > > **Inconvénients**: It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure ----- ### "Programma perfetto per la gestione delle chiamate" — 5.0/5 > **Gianni** | *10 juillet 2024* | Services sans fil | Taux de recommandation : 10.0/10 > > **Avantages**: Utilizziamo questo software da diversi mesi e posso affermare con certezza che ha trasformato radicalmente la nostra gestione delle chiamate, sia per il servizio clienti che per il nostro reparto vendite. L'efficienza e la facilità d'uso del programma hanno semplificato notevolmente le nostre operazioni quotidiane, migliorando la nostra produttività e la soddisfazione dei clienti. Inoltre, l'assistenza clienti fornita è impeccabile: sempre disponibile, competente e pronta a risolvere qualsiasi problema in tempi rapidissimi. Consiglierei questo software a chiunque cerchi una soluzione affidabile e di alta qualità per la gestione delle chiamate. > > **Inconvénients**: Non abbiamo riscontrato particolare svantaggi per il software. ----- ### "Freedom for your business" — 5.0/5 > **Carmelo** | *7 mai 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The most important feature of the software is the complete cloud implementation of all the functionalities, starting from CRM administration and configuration to the operator seat. This let you assemble a working team in a very smart way no matter if they work in office, in a cowering or from home. The web user interface is very easy to use for everyone. The social integration, the predictive and geo dialing let you set up very smart customer interaction workflow. > > **Inconvénients**: The missing feature is the mobile version of the software (but i think the first release is planned in the very near future). ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/147346/easycall-cloud?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/147346/easycall-cloud) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées