--- description: CareSmartz360 : qu'en pensent les utilisateurs ? Lisez les avis clients sur CareSmartz360, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CareSmartz360 - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour maisons de repos](/directory/30812/home-care/software) > [CareSmartz360](/software/147660/caresmartz360) # CareSmartz360 Canonical: https://www.capterra.lu/software/147660/caresmartz360 Page : 1/9\ Suivant: [Page suivante](https://www.capterra.lu/software/147660/caresmartz360?page=2) > Logiciel cloud d'aide à domicile privé et conforme à la norme HIPAA, capable de gérer tous les aspects d'une entreprise d'aide à domicile. > > Conclusion : 191 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CareSmartz360 ? Prestataires de services d'aide à domicile privés Franchiseurs et franchisés dans le secteur de l'aide à domicile Agences d'aide à domicile indépendantes ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 191 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CareSmartz - **Pays**: Rochester, É.-U. - **Entreprise fondée en**: 2016 ## Contexte commercial - **À partir de**: 10,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, chinois, coréen, espagnol, français, russe, vietnamien - **Pays disponibles**: Bermudes, Canada, Porto Rico, États-Unis, Îles Caïmans ## Fonctionnalités - Accueil des patients - Accès mobile - Assurance qualité - Facturation - Gestion de la conformité - Gestion des calendriers - Gestion des clients - Gestion des dossiers patients - Gestion des employés - Gestion des plans de soins - Gestion des réclamations - Planification ## Intégrations (13 au total) - ADP Workforce Now - Availity - Checkr - GrexproERP - HHAeXchange - Home Care Pulse | Experience Management - Inovalon Provider Cloud - Paychex - QuickBooks Online Advanced - Tellus - Viventium Software - Waystar - dotnet Report ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels pour maisons de repos](https://www.capterra.lu/directory/30812/home-care/software) ## Catégories connexes - [Logiciels pour maisons de repos](https://www.capterra.lu/directory/30812/home-care/software) - [Logiciels pour maisons de repos](https://www.capterra.lu/directory/10036/home-health-care/software) - [Logiciels pour EHPAD et maisons de retraite](https://www.capterra.lu/directory/31011/hospice/software) ## Logiciels similaires 1. [eRSP](https://www.capterra.lu/software/129443/ersp) — 4.2/5 (99 reviews) 2. [AxisCare Home Care Software](https://www.capterra.lu/software/135068/non-medical-homecare-scheduling) — 4.6/5 (729 reviews) 3. [ShiftCare](https://www.capterra.lu/software/1016141/shiftcare) — 4.6/5 (146 reviews) 4. [InMyTeam](https://www.capterra.lu/software/215860/inmyteam) — 4.6/5 (93 reviews) 5. [AlayaCare](https://www.capterra.lu/software/147424/alayacare) — 4.1/5 (188 reviews) ## Avis ### "Top tier support" — 5.0/5 > **Brian** | *18 août 2025* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: The support team is the best out there. The AI features to kick off support make triage a breeze and then if you need any actual help, they’re always there to pick up the phone get on the chat. They’re not afraid of getting engaged quickly. > > **Inconvénients**: Not as many integrations as I would like. I would’ve hoped to see Moore around training. CareGiver rewards AI scheduling things of that nature. > > The platform was easy to adopt incredibly easy to use made payroll and billing very easy. I would’ve liked to see more integrations with third-party vendors. ----- ### "Making Life Easier" — 4.0/5 > **Sheila** | *27 mars 2025* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Having client management/scheduling and caregiver stuff all in one place has made life easier. > > **Inconvénients**: When you need to add a reoccurring charge to a client invoice such as an admin fee. The system sends the client 2 invoices, one for hours the client has service and one for the admin fee. Not client friendly. > > Over all it has bee what we needed for this point in our business. It was easy to get started and now with FIN easier for me to get issues handled. I can get the answer to my question and not have wait on anyone to get back to me. ----- ### "Potential but Poor Follow Through" — 2.0/5 > **Regina** | *23 avril 2021* | Hôpitaux et soins de santé | Taux de recommandation : 2.0/10 > > **Avantages**: It is very aesthetically pleasing and easy to look at all day long, which is very important to us. It makes it easy for staff to pick up shifts. > > **Inconvénients**: We were promised quite a few things before signing our contract (an administrator's app and Paychex integration were our two biggest MUST haves) and unfortunately once we signed our contract and started using CareSmartz, it seemed that all of those things were not available to us, at least not yet. We were beyond disappointed to find this out because we were very clear during our 2 sales calls that if these features were not available, we were not interested. We feel we got the old "bait and switch" routine. Our payroll processing used to take one person about 2 hours to do for a 2 week billing cycle before we signed on with CareSmartz and most recently it took 4 people 6 hours of going over everything with a fine toothed comb due to all of the errors on CareSmartz end (miscalculated times, charging overtime to clients we have exempted multiple times, and splitting overnight shifts and Live-In shifts incorrectly.) It is also incredibly difficult to get our staff signed in for the first time, and has taken a team of 3 people at times. This is not only time consuming, but frustrating for office and field staff. That process should be much, much easier. > > We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home health care companies are a 24/7 operation. When we have urgent questions on an evening or weekend (which happens almost weekly,) we have to wait until the next business day for a response, which is just unacceptable in this industry. Sometimes days go by before we get a response, and often times the response is little more than " we'll ask the development team" and we are left to figure out a solution or workaround ourselves. We wonder if CareSmartz360 is a new company (like us\!) and often times we feel as though we are the guinea pigs for this company to work out their kinks. If we had known this would be the case, we would not have gone with CareSmartz360 Unfortunately we have not been able to solve any of our existing problems with CareSmartz yet. We have actually taken on a few additional issues now that need solving on a weekly or bi-weekly basis. We are currently looking for other software solutions. ----- ### "Empowering Home Care Agencies with Better Technology" — 5.0/5 > **L'Shanna** | *18 juin 2026* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: CareSmartz360 offers a comprehensive set of features that help manage all aspects of a home care agency from one place. The scheduling, EVV, billing, and reporting tools are particularly valuable, and the support team is knowledgeable and responsive whenever assistance is needed. > > **Inconvénients**: As a feature-rich platform, CareSmartz360 has a learning curve for new users, especially when setting up advanced workflows or state-specific compliance requirements. However, the available training resources and support team help make the onboarding process smoother, and the platform becomes much easier to navigate with regular use > > What I liked most about CareSmartz360 is that it brings scheduling, EVV, billing, payroll, caregiver management, and reporting into a single platform. The system helps reduce manual work, improves operational efficiency, and supports compliance requirements. I also appreciate the responsive support team and the company's commitment to continuously enhancing the platform based on customer needs. has context menu ----- ### "Very good software" — 5.0/5 > **Albert** | *21 septembre 2025* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: Clean layout and having ability to questions answered quickly through chat by live person and AI during off hours. > > **Inconvénients**: It did not fit our unique scheduling requirements. Which are not typical of agencies and Auto contract renewal. > > The company had Great communication and customer support. They are very contactable compared to the program we currently use. ----- Page : 1/9\ Suivant: [Page suivante](https://www.capterra.lu/software/147660/caresmartz360?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/147660/caresmartz360) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées