--- description: MasterControl Quality Excellence : qu'en pensent les utilisateurs ? Lisez les avis clients sur MasterControl Quality Excellence, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MasterControl Quality Excellence - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour laboratoires d'analyses médicales](/directory/20043/medical-lab/software) > [MasterControl Quality Excellence](/software/148577/mastercontrol) # MasterControl Quality Excellence Canonical: https://www.capterra.lu/software/148577/mastercontrol Page : 1/22\ Suivant: [Page suivante](https://www.capterra.lu/software/148577/mastercontrol?page=2) > Ce logiciel propose une fonctionnalité d'enregistrement de la production conforme et entièrement informatisée, réduisant ainsi les délais de création, de révision et d'approbation des documents. > > Conclusion : 526 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise MasterControl Quality Excellence ? L'éditeur vise principalement les responsables de la qualité d'entreprises du secteur des sciences de la vie qui gèrent des produits fortement réglementés. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 526 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: MasterControl - **Pays**: Salt Lake City, É.-U. - **Fondé**: 1994 ## Contexte commercial - **À partir de**: 25.000,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, français, japonais - **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Canada, Chine, Danemark, Espagne, Finlande, France, Irlande, Islande, Italie, Japon, Jersey, Malaisie, Norvège, Nouvelle-Zélande, Pays-Bas, Philippines et 12 de plus ## Fonctionnalités - Alerts/Escalation - Analyse des causes profondes - Archivage et rétention - Codage et contrôle de documents - Comparaison des versions - Contrôle de qualité - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Définition des priorités - Gestion de la conformité - Gestion de la formation - Gestion de la maintenance - Gestion de projets - Gestion de versions - Gestion des audits - Gestion des changements - Gestion des commandes - Gestion des commentaires - Gestion des contrôles internes - Gestion des flux de travail - Gestion des incidents - Gestion des plaintes - Gestion des risques - Gestion des réponses - Gestion des stocks - Gestion des tâches - Gestion des équipements - Logiciels d'actions préventives et correctives - Modèles personnalisables - Monitoring - Nomenclatures - Notation des risques - Notes et commentaires - Outils de collaboration - Partage des fichiers - Piste d'audit - Planification d'audit - Rapports et analyses - Recherche en texte intégral - Recherche/Filtre - Retour à la version précédente - Risk Analysis - Saisie de documents - Stockage de documents - Suivi de la conformité - Suivi des non-conformités - Suivi des problèmes - Tableau de bord - Visualisation de données - Évaluation des risques ... et 13 fonctionnalités supplémentaires ## Intégrations (3 au total) - Microsoft Excel - Microsoft PowerPoint - Microsoft Word ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels pour laboratoires d'analyses médicales](https://www.capterra.lu/directory/20043/medical-lab/software) ## Catégories connexes - [Logiciels pour laboratoires d'analyses médicales](https://www.capterra.lu/directory/20043/medical-lab/software) - [Logiciels d'audit](https://www.capterra.lu/directory/30664/audit/software) - [Logiciels d'ERM (Enterprise Risk Management)](https://www.capterra.lu/directory/32559/erm/software) - [Gestion de la qualité](https://www.capterra.lu/directory/30099/quality-management/software) - [Logiciels de compliance](https://www.capterra.lu/directory/30110/compliance/software) ## Logiciels similaires 1. [KAWAK](https://www.capterra.lu/software/211071/kawak) — 4.6/5 (320 reviews) 2. [Qualio](https://www.capterra.lu/software/134050/quality-management-software) — 4.6/5 (128 reviews) 3. [Isolocity](https://www.capterra.lu/software/148633/isolocity) — 4.7/5 (51 reviews) 4. [QT9 QMS](https://www.capterra.lu/software/97557/qt9-quality-management) — 4.8/5 (117 reviews) 5. [Ideagen Quality Management](https://www.capterra.lu/software/155354/Ideagen-Quality-Management) — 4.5/5 (178 reviews) ## Avis ### "Connected and Compliant eQMS" — 4.0/5 > **Sara** | *18 octobre 2023* | Produits pharmaceutiques | Taux de recommandation : 8.0/10 > > **Avantages**: I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn. > > **Inconvénients**: My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about. > > I have been a MasterControl admin for over 8 years. From the start, it was apparent that MasterControl is super customer focused and wants their customer to succeed in implementation and beyond. Their support is much better than what I've experienced with other software vendors and they value feedback and suggestions from the customers. ----- ### "A Qx Review" — 5.0/5 > **Matthew** | *9 octobre 2025* | Biotechnologie | Taux de recommandation : 8.0/10 > > **Avantages**: I like mastercontrol quality excellence for how easy it is to collaborate on documents and notify users of pending tasks. > > **Inconvénients**: I dislike mastercontrol quality excellence for the difficulty in implementing the module and difficulty in training end users on the functionality after implementation. ----- ### "MasterControl Quality Excellence for Life Sciences" — 3.0/5 > **Utilisateur vérifié** | *25 juillet 2025* | Appareils médicaux | Taux de recommandation : 6.0/10 > > **Avantages**: - Strong audit trail and compliance features help meet regulatory requirements such as 21 CFR Part 11 and EU Annex 11. - Provides a unified platform for document management, training, and electronic forms across quality processes. - Includes validation documentation and protocols that can ease system adoption and regulatory readiness. - The Process module is highly powerful for organizations with the expertise to build and maintain custom business processes with web technology (HTML, JS, CSS); otherwise, support or pre-built templates are typically required to get the most out of it. - The Customer Café provides a space for knowledge-sharing and collaboration across the user community. - With the right configuration and internal ownership, MasterControl can serve as the backbone of a quality management system. - Recent product development efforts are the most significant in years and show promise. Many of the current challenges may be growing pains as the platform evolves. > > **Inconvénients**: - Support is slow to respond and often unwilling to address known issues. - Updates are unpredictable and often introduce new issues. - The shift to named user licensing has disrupted business-critical workflows and imposed significant increased cost to maintain the same functionality. - The move to cloud hosting reduces flexibility, eliminates some custom integration options, and forces design decisions around licensing rather than usability. - Implementation requires deep expertise. The system’s complexity and inconsistent documentation make it easy to create structures that become difficult to scale or maintain. Without careful planning, it can devolve into a digital repository that’s hard to navigate or utilize effectively. - User experience is poor. Updates sometimes reduce usability. Feedback from end users across departments is mostly negative. - Standard reports are unreliable and often blamed on a third-party. - Advanced reporting capabilities require purchasing an additional module, even though MasterControl has acknowledged limitations in the default reporting tools. - Documentation and training resources are often outdated or inaccurate, which can make onboarding and self-support more difficult. - Collaboration within the platform is limited and cumbersome. Many users resort to external tools for effective collaboration. - The system has a steep learning curve. Navigation is not intuitive, and even routine tasks often require multiple steps or significant system knowledge. > > We've been a MasterControl customer for over 20 years. While the system can work well when initially implemented, it lacks the flexibility to evolve with a growing or changing business. Over time, this leads to accumulating technical debt and diminishing returns. The recent shift to cloud hosting has introduced additional friction, making previously simple tasks more complex or requiring engagement with their services team for additional fees. Historically, with on-prem deployment and concurrent licensing, the system provided good value for money as it offered more flexibility in using the system and designing custom integrations. With the cloud and licensing model changes, we've seen a dramatic increase in licensing fees, while simultaneously losing the ability to implement custom solutions and assign user rights freely. The changes force us to redesign and restructure the system and our processes around their pricing constraints rather than process efficiency. The transition to named user licenses has been deeply disruptive. The model is fundamentally misaligned with how users engage with the system, especially within the Process module, and directly breaks some of our core quality workflows. Restoring functionality under the new model would require a significant financial investment, amounting to nearly a 300% increase in our costs just to maintain parity with the on-prem setup. For long-term customers, this feels less like a product evolution and more like a forced upsell. Although MasterControl has made major investments in developing a next-generation platform, it feels like this has come at the expense of maintaining and improving the current system. Longtime customers are left with aging infrastructure, limited documentation, and training materials that often fall short of demonstrating how to use the system effectively and in a configurable way. As someone familiar with the architecture and database structure, it’s clear that some foundational aspects of the platform stray from modern best practices. While this may explain the decision to rebuild rather than refine, it does little to help existing customers who still rely on the legacy system for critical operations. Better support, accurate documentation, and a genuine commitment to helping customers succeed with the platform as it exists today would go a long way. ----- ### "Qx Review Bruker" — 5.0/5 > **Mary** | *15 mai 2025* | Appareils médicaux | Taux de recommandation : 9.0/10 > > **Avantages**: Document vaulting allows multiple sites to use the tool but not see eachothers trainnees, infocards, etc > > **Inconvénients**: Finding or extracting reports. Insights doesnt have all the available j reports but j reports is clunky > > Very nice, we use Qx, Mx, and aqem. User acceptance has been high. There were some training issues in the beginning but now most users are quite good at using the tool and finding the information they need. ----- ### "Mastercontrol QX" — 5.0/5 > **Michele** | *8 octobre 2025* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: I liked how MasterControl Quality Excellence makes quality management simple and efficient, with great visibility and automation. > > **Inconvénients**: While MasterControl offers strong capabilities, the learning curve can be steep and may require extra user training > > Overall, our experience with MasterControl Quality Excellence has been excellent—it’s helped us strengthen compliance, improve collaboration, and simplify complex workflows. ----- Page : 1/22\ Suivant: [Page suivante](https://www.capterra.lu/software/148577/mastercontrol?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/148577/mastercontrol) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées