---
description: Sunrise ITSM : qu'en pensent les utilisateurs ? Lisez les avis clients sur Sunrise ITSM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sunrise ITSM - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Outils ITSM](/directory/30676/itsm/software) > [Sunrise ITSM](/software/148707/it-service-management)

# Sunrise ITSM

Canonical: https://www.capterra.lu/software/148707/it-service-management

Page : 1/2\
Suivant: [Page suivante](https://www.capterra.lu/software/148707/it-service-management?page=2)

> Vous permet de prendre le contrôle total de vos opérations informatiques et d'offrir un service client exceptionnel.
> 
> Conclusion : 10 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.4/5** | 10 Avis |
| Simplicité | 4.8/5 | D'après l'ensemble des avis |
| Support client | 4.4/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.4/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Sunrise Software
- **Entreprise fondée en**: 1994

## Contexte commercial

- **À partir de**: 40,00 £GB
- **Type de licence**:  (Essai gratuit)
- **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Royaume-Uni

##  Fonctionnalités

- Accès et contrôle à distance
- Alertes/Notifications
- Alerts/Escalation
- Analytique
- Base de données de clients
- Catalogue de services
- Communication multicanal
- Contrôles/Permissions d'accès
- Définition des priorités
- Enquêtes et feedback
- Fonction de glisser-déposer
- Gestion de la base de connaissances
- Gestion de la configuration
- Gestion de la conformité
- Gestion des accords de service
- Gestion des billets
- Gestion des changements
- Gestion des connaissances
- Gestion des contrats/licences
- Gestion des flux de travail
- Gestion des incidents
- Gestion des problèmes
- Gestion des ressources informatiques
- Gestion des stocks
- Gestion des tickets de support
- Gestion des tâches
- Gestion des versions
- Logiciels d'expérience client
- Macros et réponses types
- Mesure des performances
- Outils CMDB (Configuration Management Database)
- Portail libre-service
- Rapports et analyses
- Rapports et statistiques
- Real-Time Monitoring
- Routage automatisé
- Suivi des ressources
- Support client
- Tableau de bord d'activités
- Third-Party Integrations

## Intégrations (19 au total)

- Automox
- ChatGPT
- Docusign
- Jira
- Lansweeper
- Mailchimp
- Microsoft 365 Copilot
- Microsoft Exchange
- Microsoft Intune
- Microsoft Planner
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Pipedrive

... et 4 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique

## Category

- [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software)

## Catégories connexes

- [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software)
- [Logiciels de gestion des services informatiques](https://www.capterra.lu/directory/30672/it-service/software)
- [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software)
- [Logiciels de documentation informatique](https://www.capterra.lu/directory/33755/it-documentation/software)
- [Service client](https://www.capterra.lu/directory/22/customer-service/software)

##  Logiciels similaires

1. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4079 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18783 reviews)
3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1783 reviews)
4. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3434 reviews)
5. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1723 reviews)

## Avis

### "Best ITSM Solution" — 5.0/5

> **Samuel** | *18 décembre 2022* | Services et technologies de l'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: Ease of use and prompt customer service on the go
> 
> **Inconvénients**: For me i do not think the solution has a defect for now.

-----

### "Great Software" — 5.0/5

> **Sonia** | *16 janvier 2025* | Cabinets médicaux | Taux de recommandation : 9.0/10
> 
> **Avantages**: The ease of navigating the software and great suport
> 
> **Inconvénients**: So far I haven't found any cons. Its very user friendly

-----

### "Sunrise is the first friendly ITSM portal I have used in all time" — 3.0/5

> **Joshua** | *9 décembre 2022* | Traduction et localisation | Taux de recommandation : 10.0/10
> 
> **Avantages**: Its fast and user friendly, anyone can use it without prior training. It also helps in IT asset management.
> 
> **Inconvénients**: The ICONS are too big, and it make me feel like the front end needs to be reviewed for better designs
> 
> Superb, Past tickets can be reviewed easily and with incident number

-----

### "Sunrise ITSM" — 5.0/5

> **John** | *22 novembre 2022* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10
> 
> **Avantages**: The product is robust, and the implantation process is fast, capable and totally customisable.  We went from initial design to live in just over three weeks.  The product itself is almost infinitely customisable - you can change processes; data gathered and implement new services rapidly in house, of by working with consultants.
> 
> **Inconvénients**: This software is ONLY limited by your own ability to create solutions - I can't critise the software at all
> 
> The ITSM has allowed us to bring the Helpdesk inhouse, rather than using outsourced companies.  We have total control of our processes and are able to adapt and develop as we need to.The speed at which changes can be deployed is superb, and the total flexibility of the software is limited only by your own imagination.  We use the software as the backbone of our ISO 40000 accreditation.

-----

### "Easily Customisable, Flexible Service Management Application" — 5.0/5

> **Greg** | *16 décembre 2022* | Production alimentaire | Taux de recommandation : 10.0/10
> 
> **Avantages**: The application is so flexible that you can make it work for your own business in anyway you want. Allows you to use across many business functions and security keeps it all apart. Once mastered you can create whatever you want, whenever you want. Couldn't ask for more from a service management tool. Integrations via API are easy to set-up and allow you to increase it's use with other end user productivity suites.
> 
> **Inconvénients**: Nothing, once you learn how it can be used you can do almost anything you want\!
> 
> Can't fault the application, can be implemented very quickly and support is very efficient\!

-----

Page : 1/2\
Suivant: [Page suivante](https://www.capterra.lu/software/148707/it-service-management?page=2)

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/148707/it-service-management)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/148707/it-service-management> |
| de-AT | <https://www.capterra.at/software/148707/it-service-management> |
| de-CH | <https://www.capterra.ch/software/148707/it-service-management> |
| en | <https://www.capterra.com/p/148707/IT-Service-Management/> |
| en-AE | <https://www.capterra.ae/software/148707/it-service-management> |
| en-AU | <https://www.capterra.com.au/software/148707/it-service-management> |
| en-CA | <https://www.capterra.ca/software/148707/it-service-management> |
| en-GB | <https://www.capterra.co.uk/software/148707/it-service-management> |
| en-IE | <https://www.capterra.ie/software/148707/it-service-management> |
| en-IL | <https://www.capterra.co.il/software/148707/it-service-management> |
| en-IN | <https://www.capterra.in/software/148707/it-service-management> |
| en-NZ | <https://www.capterra.co.nz/software/148707/it-service-management> |
| en-SG | <https://www.capterra.com.sg/software/148707/it-service-management> |
| en-ZA | <https://www.capterra.co.za/software/148707/it-service-management> |
| fr | <https://www.capterra.fr/software/148707/it-service-management> |
| fr-BE | <https://fr.capterra.be/software/148707/it-service-management> |
| fr-CA | <https://fr.capterra.ca/software/148707/it-service-management> |
| fr-LU | <https://www.capterra.lu/software/148707/it-service-management> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Luxembourg aide des millions de professionnels à trouver le bon logiciel. Découvrez les avis, les notes et les listes exhaustives d'outils informatiques.","email":"info@capterra.lu","url":"https://www.capterra.lu/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.lu/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Sunrise ITSM","description":"Vous permet de prendre le contrôle total de vos opérations informatiques et d'offrir un service client exceptionnel.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e6df210a-dc85-4d78-8f39-48b97240fc7c.jpeg","url":"https://www.capterra.lu/software/148707/it-service-management","@type":"SoftwareApplication","@id":"https://www.capterra.lu/software/148707/it-service-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.lu/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":10,"ratingValue":4.4},"offers":{"price":"40","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"FAQPage","@id":"https://www.capterra.lu/software/148707/it-service-management#faqs","mainEntity":[]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Outils ITSM","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Sunrise ITSM","position":3,"item":"/software/148707/it-service-management","@type":"ListItem"}],"@id":"https://www.capterra.lu/software/148707/it-service-management#breadcrumblist"}]}
</script>