--- description: TapMango : qu'en pensent les utilisateurs ? Lisez les avis clients sur TapMango, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TapMango - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de fidélisation client](/directory/10031/customer-loyalty/software) > [TapMango](/software/148733/tapmango) # TapMango Canonical: https://www.capterra.lu/software/148733/tapmango Page : 1/9\ Suivant: [Page suivante](https://www.capterra.lu/software/148733/tapmango?page=2) > TapMango est une solution de fidélisation, de commande en ligne et de commande mobile entièrement personnalisée, pour les commerces de détail et les restaurants. > > Conclusion : 186 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise TapMango ? TapMango est une solution idéale pour tout magasin de commerce de détail qui souhaite fidéliser ses clients, trouver des moyens innovants de fidéliser les clients existants et d'attirer de nouveaux clients via des mécanismes de parrainage avancés. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 186 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: TapMango - **Fondé**: 2013 ## Contexte commercial - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, français - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Analyse de texte - Analyse visuelle - Carte de fidélité - Cartes de fidélité - Commande en ligne - Communication multicanal - Comptes clients - Coupons mobiles - Enquêtes et feedback - Envoi de SMS en masse - Gestion des abonnements - Gestion des avantages - Gestion des campagnes - Gestion des commandes - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des contacts - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des expéditions - Gestion des promotions - Gestion des récompenses - Kitchen/Menu Management - Logiciels d'expérience client - Marketing multicanal - Messagerie bidirectionnelle - Messagerie instantanée - Messagerie planifiée - Mesure des performances - Modèles personnalisables - Paiements en ligne - Personnalisation de messages - Planification des campagnes - Planification des campagnes - Prise en charge de plusieurs langues - Promotion sociale - Rapports et analyses - Rapports et statistiques - Routage - Réponses automatisées - Segmentation de la clientèle - Suivi de l'activité des clients - Suivi des commandes - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données - e-mail marketing ... et 1 fonctionnalités supplémentaires ## Intégrations (11 au total) - BigCommerce - Checkfront - Clover - DoorDash for Merchants - Lightspeed Retail - Mindbody - Shopify - Shopify POS - Square Point of Sale - Stripe - Toast POS ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de fidélisation client](https://www.capterra.lu/directory/10031/customer-loyalty/software) ## Catégories connexes - [Logiciels de fidélisation client](https://www.capterra.lu/directory/10031/customer-loyalty/software) - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Logiciels de sms marketing](https://www.capterra.lu/directory/30842/sms-marketing/software) - [Logiciels de parrainage](https://www.capterra.lu/directory/30681/referral/software) ## Logiciels similaires 1. [Guusto](https://www.capterra.lu/software/186209/guusto) — 4.9/5 (3466 reviews) 2. [Kangaroo](https://www.capterra.lu/software/149363/kangaroo-rewards) — 4.9/5 (250 reviews) 3. [Referrizer](https://www.capterra.lu/software/144990/referral-marketing-automation) — 4.8/5 (196 reviews) 4. [Smile.io](https://www.capterra.lu/software/169446/smile-io) — 4.9/5 (67 reviews) 5. [Tremendous](https://www.capterra.lu/software/197141/tremendous-rewards) — 4.8/5 (464 reviews) ## Avis ### "Highly Recommended" — 5.0/5 > **Natalia** | *28 janvier 2019* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system. I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides. Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times. > > **Inconvénients**: The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up. For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own. A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics. > > They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business. ----- ### "Happy Happy Customers\!" — 5.0/5 > **Kirsten** | *17 janvier 2025* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: I love that I can continue to get Technical support when I want to add or make any changes to our loyalty program. They are always quick to help. > > **Inconvénients**: I wish it could have a little better integration with our POS system in the sense that we can have discounts on specific items ect. > > It has been great, the customer service and technical support has been fantastic. It has not only added value to my company, but it truly works\! We see a ton of people coming back from getting our automated text for birthdays, "miss You" texts ect. These were all things Tap Mango had suggested upon our initial integration and it really does bring people back in\! ----- ### "Punch cards have better ROI and engagement in small businesses" — 3.0/5 > **Sebastian** | *13 octobre 2019* | Hôtellerie | Taux de recommandation : 1.0/10 > > **Avantages**: 1-Biggest reason why I went with Tapmango was users were able to self-checkin 2. it has a basic integration with square calculating rewards for my staff > > **Inconvénients**: 1. Customer facing tablet is not intuitive to customers. I reached out to complain to support and the response was blaming my customers. (101 - UX never blames the customer, but in this case the customer was blamed) 2. Gift card redeemption is full of bugs. I've had customers walk in the day after I sold them a gift card and the balance was showing $0 dollars. I reloaded the gift card with the balance of the previous day and it then showed double the balance. Aweful experience for me as a business owner and operator when i have to try to explain myself to my customers. 3. Not much support from SMS campaigns. I was told on day one that tapmango was an expert in the coffee shop industry and they would help me get the money out of the program. I have not gotten much help other than trying to push me to get customers to come for the free products. QUICK TIP: ANYONE CAN INCREASE LOYALTY USAGE IF YOU GIVE PRODUCT FOR FREE 4. Customers don't have to opt in through a text message. As a result, I have found that most customers give fake numbers. I've gotten a couple of complaints from people who are not even in my state, plus I've seen a bunch of bounce number (there is a reason, fake numbers) 5. Too many bugs to know what is going on. I had a customer register and once his profile was open, the customer had over $50 dollars in rewards. That was one that I noticed, I am not sure how many times that has happened and I haven't just notice. Support said everything looked good > > It was a great sales experience. Sales team know their app up and down. Great customer service at the first phases. Then I was pretty much left on my own. Everytime I reached out for help on getting campaigns, the ball was put in my court. I know Fivestars reps help with campaigns. I wished I had gone with them. ----- ### "I love Tapmango" — 5.0/5 > **Maggie** | *17 janvier 2025* | Restaurants | Taux de recommandation : 10.0/10 > > **Avantages**: First of all, I love the Tapmango's staff. Everyone is super nice, always quick responce. When I need a help , they are alway there for us. Also the App is great. I never thoght small business like us can have our own app. > > **Inconvénients**: I wish Tapmango will offer us their own giftcard program or inteligate with company who offer more reasnable. > > Overall, Tapmango is great and I woul reffer to all my coustomers, family and freinds. ----- ### "Super Powerful, Worth Every Penny Despite Learning Curve\!" — 5.0/5 > **Ryan** | *15 janvier 2025* | Produits alimentaires | Taux de recommandation : 10.0/10 > > **Avantages**: The rewards program can be super trailered. The filters to create lists to exactly target the loyalty members I want to send marketing to is fantastic. We also are able to create pretty advanced automation as well which saves a lot of time, but keeps us front of mind with customers\! > > **Inconvénients**: Things are sometimes buried or not where you would expect. My wife doesn't like to use the system because it does take time to figure out where things are. Specifically, creating an email and sending seems to inception a lot. Also, when we need to update our menu with our Square integration, it works, but it does take 3-4 times of syncing/verifying to get everything looking exactly like we want. > > Amazing, it's very advanced and works very well despite the learning curve. ----- Page : 1/9\ Suivant: [Page suivante](https://www.capterra.lu/software/148733/tapmango?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/148733/tapmango) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Données structurées