Description de BigChange

La plateforme de gestion de missions BigChange est conçue pour aider toute entreprise de maintenance sur site à croître. Une plateforme cloud facile à utiliser et à intégrer dont les entreprises qui emploient des agents d'interventions peuvent bénéficier grâce à de nombreuses fonctionnalités : CRM (Customer Relationship Management), planification de mission, suivi en direct, gestion des ressources d'interventions, gestion des finances et business intelligence.

Qui utilise BigChange ?

maintenance dépannage SAV service client techniciens

Vidéo de BigChange
BigChange Logiciel - 1 BigChange Logiciel - 2 BigChange Logiciel - 3 BigChange Logiciel - 4 BigChange Logiciel - 5

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BigChange

4,6 (167)
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Indisponible dans votre pays
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Version gratuite
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4,4 (167)
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VS.
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Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
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Avis sur BigChange

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,4
Service client
4,7
Fonctionnalités
4,4
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trouver les avis classés par note

5
68%
4
25%
3
4%
2
2%
1
1%
Tanya
Operations Manager
Utilisateur LinkedIn vérifié
Eau/gaz/électricité, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Product

5,0 l’année dernière
Sous-titres en français disponibles pour la vidéo
Colin
Colin
Director (R.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 1.001-5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Working with Big Change

5,0 il y a 2 ans

Commentaires : See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Avantages :

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Inconvénients :

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Réponse de l'équipe de BigChange

il y a 2 ans

What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.

Jordan
Founder (R.-U.)
Construction, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Big Change Revolutionised My Business

5,0 il y a 3 ans

Commentaires : I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Avantages :

The facility to invoice live and make cash flow through the business improve.

Inconvénients :

The schedule does not have dynamic scheduling

Réponse de l'équipe de BigChange

il y a 3 ans

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this. Thank you once again for taking the time to leave a review. All the best, Team BigChange

Greg
Director (R.-U.)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Market leading product with a huge amount of flexibility and excellent customer support

5,0 la semaine dernière Nouveau

Commentaires : Excellent, superb team. Approachable, helpful and constantly improving.

Avantages :

The team at BigChange have understood the needs of their customers. They listen to feedback and suggestions from their users which has helped them to develop a very comprehensive and flexible system. What makes them stand apart is the constant strive to improve the software. They consistently release regular updates and upgrades and will listen to new suggestions through their ideas portal. JobWatch is intelligent, featured packed and intuitive. It is also very easy to use once you have spent a little time exploring all the features of the software. JobWatch is also very customizable to your business type and processes.The customer support team 'RoadCrew' is second to none. I would go as far to say they have the best customer support of any business I have worked with.We have accelerated our business since we choose JobWatch and haven’t looked back since. I have no hesitation in recommending this software.

Inconvénients :

It can be tricky to onboard all your data at the beginning but with perseverance and a willingness to adjust the way you 'used to work' to fit in with the software, you really won't be disappointed.

Ricky
MD (R.-U.)
Construction, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Big Change but NOT a BIG IMPROVEMENT

1,0 il y a 5 mois

Commentaires : Heavy sales pitch full of promises that failed to deliver as soon as we signed on the dotted line, you cannot believe the pressure that they put on you to get you locked in to a very long and expensive contract , I feel conned

Avantages :

nothing that most other software can deliver

Inconvénients :

Big Change, BIG promises that they fail to deliver, no help with transition from an existing system and no help at all (unless you pay extra of course) with the bespoke elements of the system that they claim during the sales and onboarding process will be no problem to integrate. As soon as you sign up and the pro-forma and direct debits have been arranged you struggle to hear from anyone. This system has cost my company a fortune and we are going back to our original system as its was far more user friendly and efficient, I will ask all of my staff members to provide an honest non -biased review of Big Change where it relates to their particular user experiences in their various roles, this has been a Big Mistake

Réponse de l'équipe de BigChange

il y a 4 mois

Hi Ricky, Thanks for taking the time to leave your review. Sorry that you felt that it was difficult to get set up and integrated smoothly into BigChange. I would be interested to hear more about your feedback and would be happy to discuss this further if you wish. Kind regards Ian Burgess Chief Customer Officer 07879 698697

Hannah
Office Manager (R.-U.)
Sécurité et enquêtes, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Apardion Review - August 2022

5,0 il y a 3 mois

Commentaires : So far Big Change has helped us reduce our paper usage, allows our resources to provide more information for all jobs. Any changes to any reports can be carried out much easier as we used to use paper copies of reports. Big Change has helped us save a lot of time on a daily basis.

Avantages :

System is suitable for many different types of jobs our company require on a daily basis. Schedule a job cannot be easier, likewise to edit a scheduled job is quick and simple.

Inconvénients :

Can be rather difficult to set up CRM or jobs with many different settings, different features such as job types, job categories and templates are needed to set up a job, which can be time consuming or complicated for new users to remember.

Réponse de l'équipe de BigChange

il y a 3 mois

Hi Hannah Thanks for leaving us such a great review, we value each one of them equally but its always wonderful to see our customers getting so much value from BigChange. Job scheduling is at the core of what we do so its great to see that its so easy to use and that the system has allowed you to reduce your paper usage. We are Big on sustainability and helping our customers to do the same is a key part of our product offering. Most importantly you are seeing the benefits of saving time every day and it's a pleasure for us to see our customers grow stronger using BigChange. If you would like any further help with the system, I would be happy to connect you with your Customer Success representative. Many thanks Ian Burgess Chief Customer Officer [email protected]