--- description: ServiceTitan : qu'en pensent les utilisateurs ? Lisez les avis clients sur ServiceTitan, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceTitan - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour plombiers](/directory/30107/hvac/software) > [ServiceTitan](/software/150053/servicetitan) # ServiceTitan Canonical: https://www.capterra.lu/software/150053/servicetitan Page : 1/14\ Suivant: [Page suivante](https://www.capterra.lu/software/150053/servicetitan?page=2) > ServiceTitan est un logiciel métier qui transforme la façon dont les entreprises de services d'interventions pour particuliers et professionnels réalisent leurs activités. > > Conclusion : 325 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ServiceTitan ? Les entreprises de services CVC, de plomberie, d'électricité, de porte de garage, de ramonage et dépuration des eaux qui cherchent à accroître leurs revenus, à rationaliser leur activité, à optimiser leur équipe et à satisfaire leurs clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 325 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ServiceTitan - **Pays**: Glendale, É.-U. - **Fondé**: 2012 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, États-Unis ## Fonctionnalités - Application mobile - Base de données de contacts - Base de données des coûts - Budget Tracking - Budgétisation et prévision - Coût des tâches - Devis - Estimation des coûts - Facturation des projets - For Carpet Cleaners - GPS - Gestion de la conformité - Gestion de la disponibilité - Gestion de projets - Gestion des calendriers - Gestion des clients - Gestion des documents - Gestion des factures - Gestion des incidents - Gestion des inspections - Gestion des risques - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Gestion du pipeline de ventes - Historique des clients - Historique des services - Logiciels d'expérience client - Maintenance préventive - Paiements électroniques - Planification - Planification de la maintenance - Planification en temps réel - Pour sous-traitants en commerce/électr. industrielle - Prise de clichés - Rapports de suivi - Rapports et analyses - Rapports et statistiques - Real-Time Updates - Relevé des matériaux - Rendez-vous récurrents - Réservation en ligne - Signature électronique - Stockage de documents - Suivi des clients - Suivi des tâches - Suivi du temps - Suivi du temps en ligne - Système de calendrier et de rappel - Third-Party Integrations ... et 34 fonctionnalités supplémentaires ## Intégrations (15 au total) - Azuga Fleet - Birdeye - Broadly - ClearPathGPS - FreshLime - GPS Insight - Google Maps - One Step GPS - Podium - QuickBooks Online Advanced - ReviewBuzz - Sage Intacct - Smart Fleet - Zubie - pulseM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels pour plombiers](https://www.capterra.lu/directory/30107/hvac/software) ## Catégories connexes - [Logiciels pour plombiers](https://www.capterra.lu/directory/30107/hvac/software) - [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software) - [Planification](https://www.capterra.lu/directory/30087/scheduling/software) - [Logiciels pour plombiers](https://www.capterra.lu/directory/30673/plumbing/software) - [Logiciels pour électriciens](https://www.capterra.lu/directory/31006/electrical-contractor/software) ## Logiciels similaires 1. [FieldPulse](https://www.capterra.lu/software/153475/fieldpulse) — 4.6/5 (412 reviews) 2. [Jobber](https://www.capterra.lu/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [BuildOps](https://www.capterra.lu/software/194155/buildops) — 4.5/5 (151 reviews) 4. [Service Fusion](https://www.capterra.lu/software/135788/service-fusion) — 4.3/5 (290 reviews) 5. [Housecall Pro](https://www.capterra.lu/software/140363/housecall-pro) — 4.7/5 (2737 reviews) ## Avis ### "The all in 1 Software for the trades" — 5.0/5 > **Madison** | *27 octobre 2023* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning. > > **Inconvénients**: ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature\! > > Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software\! ----- ### "Great Service\!" — 5.0/5 > **Mark** | *2 mars 2026* | Logiciels de construction | Taux de recommandation : 9.0/10 > > **Avantages**: Our CSM Kima has been outstanding. Her knowledge of the system is excellent and she has assisted me numerous times\! > > **Inconvénients**: The focus seems heavily skewed towards Pro products. Would like a little more attention to core product. Automated CC fees would be great. > > Very Good in general. A powerful product when properly applied. Takes some commitment but the return is well worth it. ----- ### "Not worth the headache" — 1.0/5 > **Tyler** | *25 septembre 2025* | Logiciels de construction | Taux de recommandation : 0.0/10 > > **Avantages**: Super Powerful system with a ton of features. Long term it will help us grow as a company and provide more capability to provide value to customers. > > **Inconvénients**: Deceptive sales team: The sales team makes it seem like the system can be built to handle anything you throw at it. Then, when you onboard you realize there are large gaps in its capability especially around a showrooms and writing custom estimates. The onboarding process is terrible with little guidance until you start. Then the onboarding rep is overworked and is not available to help you build the system around your business. It can only handle sales in the field. You only find this out the week you go live. > > I could not go lower than one star. This software is amazing with great capability. The reason they give you 3 months free in the beginning is because it will take minimum 3 months to figure out how to use it because the onboarding is so bad. More than likely you will be like me and have to adapt your business to fit Service Titan not the opposite way which was pitched by sales. Not work the money. I wish I would have shopped around. I have heard better things about House Call Pro ----- ### "Kima with Service Titan" — 5.0/5 > **James** | *4 mars 2026* | Logiciels de construction | Taux de recommandation : 3.0/10 > > **Avantages**: My Customer Support experience with my CSM Kima has been fantastic. Service Titan is worth every dollar, its reporting has real value. My schedule is clean, the invoices and estimates keep the workflow smooth. > > **Inconvénients**: It’s a lot. To be able to get the best bang for your buck, you need to be willing to commit the time needed to take advantage of all it has to offer, and I struggle with that at times. > > It was, and still is, a lot. I know there’s a lot more for me to take advantage of, but I’m already happy with just the layers I’ve peeled back. ----- ### "Amazing Software and People\!" — 5.0/5 > **Dominic** | *3 mars 2026* | Logiciels de construction | Taux de recommandation : 8.0/10 > > **Avantages**: I’ve been extremely impressed with how ServiceTitan workflows integrate with their tag system. When used intentionally, the tags become more than just labels—they become drivers of clarity and accountability across the entire operation. We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive. The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks. For a company focused on structure and performance, the tagging and workflow capabilities have been a powerful combination. > > **Inconvénients**: I’m not a fan of the escalated growth plan that requires a minimum number of managed technicians for billing. From my perspective, growth should be driven by operational readiness and real demand—not by hitting a headcount threshold to justify software costs. Tying pricing to a minimum tech count can feel restrictive, especially for companies that are scaling intentionally or optimizing efficiency before adding people. I believe billing structures should support disciplined growth, not pressure it. Flexibility in pricing would better align with how service businesses actually expand—strategically and based on performance, not arbitrary minimums. > > Overall, my experience with ServiceTitan has been excellent. The platform brings structure, visibility, and control to day-to-day operations in a way that truly supports growth. From dispatch to reporting, it creates clarity for the team and accountability at every level. The system is robust, the tools are powerful, and when implemented with intention, it becomes a strong operational backbone for a service company. While no platform is perfect, the overall experience has been positive and impactful for our business. ----- Page : 1/14\ Suivant: [Page suivante](https://www.capterra.lu/software/150053/servicetitan?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/150053/servicetitan) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées