---
description: Aceyus : qu'en pensent les utilisateurs ? Lisez les avis clients sur Aceyus, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Aceyus - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [Aceyus](/software/150303/aceyus)

# Aceyus

Canonical: https://www.capterra.lu/software/150303/aceyus

> Aceyus permet aux entreprises d'améliorer l'expérience client grâce à des tableaux de bord personnalisés, ainsi qu'à des outils de reporting multicanal et de parcours client.
> 
> Conclusion : 3 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Aceyus ?

Tout centre d'appel qui souhaite tirer plus de renseignements de leurs clients et expériences d'agents aura envie d'essayer ce produit. L'éditeur évalue les besoins spécifiques des clients et crée des solutions complètes et sur mesure en conséquence.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **5.0/5** | 3 Avis |
| Simplicité | 3.7/5 | D'après l'ensemble des avis |
| Support client |  | D'après l'ensemble des avis |
| Rapport qualité-prix |  | D'après l'ensemble des avis |
|  Fonctionnalités | 4.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Aceyus
- **Pays**: Charlotte, É.-U.
- **Fondé**: 2002

## Contexte commercial

- **À partir de**: 100.000,00 $US
- **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- API
- Analyse des tendances
- CTI (couplage téléphonie informatique)
- Création de tableaux de bord
- Gestion des listes d'attente
- IVR
- Importation et exportation de données
- Journalisation des appels
- Logiciels d'expérience client
- Rapports et analyses
- Rapports et statistiques
- Rapports personnalisables
- Real-Time Analytics
- Real-Time Data
- Recherche/Filtre
- Routage des appels
- Saisie et transfert de données
- Suivi des appels
- Tableau de bord
- Tableau de bord d'activités
- Tableau de bord personnalisable

## Intégrations (2 au total)

- Avaya Experience Platform
- Five9

## Ressources d'aide

- Support téléphonique

## Category

- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)

## Catégories connexes

- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)
- [Visualisation de données](https://www.capterra.lu/directory/30696/data-visualization/software)
- [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software)

##  Logiciels similaires

1. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (315 reviews)
2. [Dialpad](https://www.capterra.lu/software/190976/dialpad-sell) — 4.2/5 (562 reviews)
3. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [CTM](https://www.capterra.lu/software/152004/call-tracking-software) — 4.6/5 (150 reviews)
5. [CloudTalk](https://www.capterra.lu/software/182004/cloudtalk) — 4.4/5 (268 reviews)

## Avis

### "Inspect what you expect." — 5.0/5

> **Enrique** | *31 juillet 2019* | Services aux consommateurs | Taux de recommandation : 8.0/10
> 
> **Avantages**: Real time agents status. Capacity to configure color coded for easier visibility. Can monitor up to 300 agents at the same time. Reporting directly to Excel by just a couple clicks. Daily, weekly and monthly reporting made easy. Can set up for automatic reporting direct to your email.
> 
> **Inconvénients**: It does take a lot of load on my computer. I usually set up a different computer to have just aceyus open otherwise I am unable to work freely.
> 
> Good. Really good. We are able to monitor all the agents real time.

-----

### "Best Call Center Solution so far" — 5.0/5

> **Utilisateur vérifié** | *9 février 2021* | Matériel informatique | Taux de recommandation : 10.0/10
> 
> **Avantages**: The opportunity to track the queue, check the availability of people, what are their actual status, create traces to specific people to improve workflow behaviors, but most importantly, the opportunity to get a report for all of that to do an analytical work and take specific decisions to improve processes.
> 
> **Inconvénients**: I like the least the difficult to learn and handling the too.  It is difficult to handle at first without a proper training due the many options it can gives you, also different options that you don't know what is that for until you ask to the support team of this tool.
> 
> Although in my opinion it's difficult to learn at first, after you get use to this tool, this software facilitate the work and automatize many things.  It helps me a lot in my daily work to track the workflow and status of everyone, it is a extremely stable and reliable tool

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### "Complicated at first" — 5.0/5

> **Utilisateur vérifié** | *17 juin 2019* | Télécommunications | Taux de recommandation : 7.0/10
> 
> **Avantages**: For my company it helps me to have all data in one hand.. I can actually sport real time reports every hour and I can see previous day performance( call center industry)  and info is very accurate
> 
> **Inconvénients**: At the beginning it keep crashing and logging me out and sometimes you have to re - enter your user and password several times.... And sometimes it has a performance delay of 15 to 20 minutes
> 
> First time I didn't like it but then once you know how to move all features it's more than useful

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/150303/aceyus)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/150303/aceyus> |
| de-AT | <https://www.capterra.at/software/150303/aceyus> |
| de-CH | <https://www.capterra.ch/software/150303/aceyus> |
| en | <https://www.capterra.com/p/150303/Aceyus/> |
| en-AE | <https://www.capterra.ae/software/150303/aceyus> |
| en-AU | <https://www.capterra.com.au/software/150303/aceyus> |
| en-CA | <https://www.capterra.ca/software/150303/aceyus> |
| en-GB | <https://www.capterra.co.uk/software/150303/aceyus> |
| en-IE | <https://www.capterra.ie/software/150303/aceyus> |
| en-IL | <https://www.capterra.co.il/software/150303/aceyus> |
| en-IN | <https://www.capterra.in/software/150303/aceyus> |
| en-NZ | <https://www.capterra.co.nz/software/150303/aceyus> |
| en-SG | <https://www.capterra.com.sg/software/150303/aceyus> |
| en-ZA | <https://www.capterra.co.za/software/150303/aceyus> |
| es | <https://www.capterra.es/software/150303/aceyus> |
| es-AR | <https://www.capterra.com.ar/software/150303/aceyus> |
| es-CL | <https://www.capterra.cl/software/150303/aceyus> |
| es-CO | <https://www.capterra.co/software/150303/aceyus> |
| es-CR | <https://www.capterra.co.cr/software/150303/aceyus> |
| es-DO | <https://www.capterra.do/software/150303/aceyus> |
| es-EC | <https://www.capterra.ec/software/150303/aceyus> |
| es-MX | <https://www.capterra.mx/software/150303/aceyus> |
| es-PA | <https://www.capterra.com.pa/software/150303/aceyus> |
| es-PE | <https://www.capterra.pe/software/150303/aceyus> |
| fr | <https://www.capterra.fr/software/150303/aceyus> |
| fr-BE | <https://fr.capterra.be/software/150303/aceyus> |
| fr-CA | <https://fr.capterra.ca/software/150303/aceyus> |
| fr-LU | <https://www.capterra.lu/software/150303/aceyus> |
| it | <https://www.capterra.it/software/150303/aceyus> |
| nl | <https://www.capterra.nl/software/150303/aceyus> |
| nl-BE | <https://www.capterra.be/software/150303/aceyus> |
| pt | <https://www.capterra.com.br/software/150303/aceyus> |
| pt-PT | <https://www.capterra.pt/software/150303/aceyus> |

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