--- description: Trakdesk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Trakdesk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Trakdesk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Trakdesk](/software/150996/trakdesk) # Trakdesk Canonical: https://www.capterra.lu/software/150996/trakdesk Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/150996/trakdesk?page=2) > Le logiciel SAAS de support client et d'assistance, hébergé sur le cloud et facilement accessible. > > Conclusion : 12 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Trakdesk ? Trakdesk est un service qui s'articule autour d'un système de cas d'assistance et d'une expérience client simplifiés. Une option de gamification permet de mettre en concurrence les employés pour atteindre divers objectifs de performance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 12 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Trakdesk - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 11,99 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Alerts/Escalation - Communication multicanal - Gestion des accords de service - Macros et réponses types - Portail libre-service - Rapports et analyses - Routage automatisé ## Ressources d'aide - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Milvus](https://www.capterra.lu/software/202528/milvus) — 4.8/5 (298 reviews) 3. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3409 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [BeyondTrust Remote Support](https://www.capterra.lu/software/86962/bomgar) — 4.6/5 (2009 reviews) ## Avis ### "Very satisying website to use" — 5.0/5 > **Utilisateur vérifié** | *3 juin 2024* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use i highly recommend trakdesk to the community very satisfying to use this websit ----- ### "New kid on the block" — 5.0/5 > **Ruu** | *21 juin 2016* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Clean interface Great development speed Open for suggestions and customer needs Stability of the product Promise of the future, all the big plans they have. Currently they stay nice on track\! > > **Inconvénients**: I think it is a pity it resembles a certain other system at first glance, but really it isn't. I think they should try to reduce the resemblance and it will give them more credit. Next I would like to have a bit more flexibility in setup, some areas offer a lot of freedom, others I would like to be able to change some settings for myself. Good thing is that we had quite in depth discussions on these things and many have changed during development. > > Was looking for a new ticket system. All the big ones didn't really offer what we needed fully, all had some quirks. Then I found Trakdesk, which álso had some quirks, but instead of "we'll forward it to the development team", "we will take a look", "maybe next year", it was many times done the next day. Being the 'new kid on the block' they don't yet have all the functionality that the other big brothers have, but with the speed of development and the high quality that is already visible it is one of the most promising products this year. That is why we stepped in\! ----- ### "What a great start" — 5.0/5 > **Jamison** | *7 mars 2017* | Hôpitaux et soins de santé | Taux de recommandation : 7.0/10 > > **Avantages**: The ability to track time spent on each ticket. Along with that, the robust reporting features. > > **Inconvénients**: The look and feel took some time getting used to. Customization is not something that the average joe would be able to accomplish. Would be nice if there were some pre-configured themes out there to choose from. We have a team member that has a really hard time reading the words with the default theme, colorblindness needs to be considered with this product. > > Trakdesk has come a long way in its short time on the market. We are very pleased with the strides it has made in aligning with the common tasks of a Service Desk team. Like any new player in this game, there are some shortfalls, but, when these shortfalls are reported to the team, they acknowledge them, and in many cases, so far, they have fixed them. Fundamentally, this system just works and is a great tool for those looking for a hosted Service Desk solution that does not have the big price tag that others do. The support from the Trakdesk team is top notch. We have needed help with various things in our time with Trakdesk and their support has never failed us. Quick responses, and even remote assistance when needed. If you want to be involved and help shape the future of Trakdesk, come join the community. Active members, friendly discussions on topics to help improve Trakdesk and mold it into what we all need......A system that helps us do our jobs better. ----- ### "Great PSA, ticketing system with Time tracking and Knowledge base and advanced reports" — 5.0/5 > **Osvaldo** | *23 juillet 2017* | Services d'information | Taux de recommandation : 10.0/10 > > **Avantages**: Verys fast website, very intuitive and Great Support, they do receive your feedback and implement the changes you provide if it makes the product better\! a small bug that we found was fixed in two hours, not like some other products we tested, the pricing is also very good. > > **Inconvénients**: internal KB for your staff could be better, however the client side is good, we use an outside system for this, so not a problem\!\! > > PSA and ticketing system for a small price. ----- ### "Very Easy Help Desk Software" — 5.0/5 > **Dale** | *24 juin 2021* | Transport routier/ferroviaire | Taux de recommandation : 9.0/10 > > **Avantages**: This software is very easy to use. The way it was created makes the steps of help and contacting the computer techs very seamless. > > **Inconvénients**: As it's easy to use, the features on the software are pretty bland and uncustomizable. The layout of the site is boring. > > This software helps us warehouse when our equipment we use is defective to get help seamlessly. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/150996/trakdesk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/150996/trakdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées