--- description: Refract : qu'en pensent les utilisateurs ? Lisez les avis clients sur Refract, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Refract - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de coaching commercial](/directory/31333/sales-coaching/software) > [Refract](/software/151148/refract) # Refract Canonical: https://www.capterra.lu/software/151148/refract Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/151148/refract?page=2) > \- Performance et développement des représentants de niveau supérieur - Accélération des revenus et des résultats - Capture de la 'voix du marché' > > Conclusion : 24 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Refract ? Responsabiliser la gestion des ventes pour identifier et améliorer immédiatement les erreurs coûteuses, les erreurs et les opportunités manquées que leurs équipes de vente réalisent chaque jour. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 24 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Refract - **Pays**: Newcastle Upon Tyne, R.-U. - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 50,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Irlande, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - Actions découlant d'un événement - Bibliothèque de contenu - Enregistrement des appels - Enregistrements - Gestion de la formation - Gestion des listes d'appels - Gestion des performances - Gestion des évaluations - Goal Setting/Tracking - Intelligence conversationnelle - Logiciels d'expérience client - Mesure des performances - Outils de collaboration - Transcription des appels - Transfert de fichiers ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de coaching commercial](https://www.capterra.lu/directory/31333/sales-coaching/software) ## Catégories connexes - [Logiciels de coaching commercial](https://www.capterra.lu/directory/31333/sales-coaching/software) - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) - [Logiciels de télévente](https://www.capterra.lu/directory/30680/inside-sales/software) - [Prévision des ventes](https://www.capterra.lu/directory/30930/sales-forecasting/software) - [Logiciels d'aide à la vente](https://www.capterra.lu/directory/30798/sales-enablement/software) ## Logiciels similaires 1. [Gong.io](https://www.capterra.lu/software/157969/gong-io) — 4.8/5 (560 reviews) 2. [Clari Copilot](https://www.capterra.lu/software/194117/wingman) — 4.7/5 (313 reviews) 3. [Modjo](https://www.capterra.lu/software/215663/modjo) — 4.7/5 (60 reviews) 4. [Outreach](https://www.capterra.lu/software/159318/outreach) — 4.4/5 (308 reviews) 5. [SalesLoft](https://www.capterra.lu/software/157977/salesloft) — 4.3/5 (231 reviews) ## Avis ### "Undeniable value on par with big competitors, for a fraction of the cost" — 5.0/5 > **Dan** | *1 décembre 2020* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative. Helps me get team using it. Product continues to improve. Above all though, allowed us to create process \& score people on their ability to work it when it comes to sales \& success team conversations. > > **Inconvénients**: Interface is a bit clunky, some of the integrations need improvement - but i see those as areas to improve with the "nice to have" areas. the "need to have" which is the core of the product has always been smooth sailing \& effective. > > Fantastic. Great sales approach, well-priced product, gives 80% of the value of bigger competitors at 25% of the cost. \[SENSITIVE CONTENT HIDDEN\] \& the entire team are great. ----- ### "A Coaching Platform for both Companies or Trainers'" — 5.0/5 > **Neil** | *20 décembre 2020* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Analytics, Scenario Challenges, On-Boarding, Content Uploads > > **Inconvénients**: UI could do with some updating, and can sometimes lag in Google Chrome as it's web-based, but not too taxing > > The company and knowledge of the Sales Enablement Market is what really sets them apart from other vendors. From Sales to Customer Success, they really take the time to help you optimise your own business, and help on every step of the way. ----- ### "Incredible support, needs a bit more time to bake." — 3.0/5 > **Aaron** | *24 septembre 2018* | Gestion de l'enseignement | Taux de recommandation : 6.0/10 > > **Avantages**: The team and product are fantastic, it's the learning curve which gets ya. Once you climb, functionality makes sense and you start to realize the leverage Refract promises. Features I really like include: - Full transcripts of calls - Rep/Prospect time allocation - Time based notes (comment on a specific section of the call) > > **Inconvénients**: As with any startup, the roadmap is changing. Features you'd like can take weeks or months but Support does a fantastic job bridging the gap. Shout out to CSR for her help\! Areas of improvement include: - Search, the taxonomies could use an update to make finding things faster - Improved pricing, would ideally like a viewer and editor license. - Folders, I'd like improved storing of content based on specific use cases: Research, monitoring, training > > Our business case has changed over our time with refract. Originally I was looking for training and onboarding assistance. Now it is monitoring. I really like the feature set but now look to integrations to be able to monitor from 1 place. ----- ### "A tool to guarantee transformation on sales calls" — 5.0/5 > **Audrey** | *8 décembre 2020* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how. The extra features that highlights the % of time a learner speaks compared to the amount of time their prospect or customer speaks is absolutely a game changer. What's unique is the software's ability to stop a call and put 'notes / tags' on key points is truly in a league of its own. Most learners I know haven't got the patience to sit listening to a call from start to finish. This function allows them to get what they need to know very quickly and then apply what they've learned. Using this software enables me to accelerate learning QUICKLY. > > **Inconvénients**: Nothing. Totally happy with it. Just wish I'd found it earlier\! > > My experience with Refract has been superb. The customer service is excellent, nothing is too much trouble. In the early days I'd be contacting them more often than I care to admit while I got used to the platform, which on reflection I realise now was more about me not taking time out to test it. The platform is brilliant and easy to use. I'm updated regularly on new features etc, which all help me offer much more to my clients and enables me to stand out from the crowd. Must say a big thank you to \[SENSITIVE CONTENT HIDDEN\] my customer account manager who is FABULOUS :) ----- ### "Great Product... Great People" — 4.0/5 > **John** | *24 septembre 2018* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: Ease of use, the platform is simply constructed to ensure that uptake from users is fast and easy to manage. > > **Inconvénients**: Initially the insights supplied by the platform looked incredible, but access to the underpinning data was an issue. This is not really a "con" though as the team very quickly worked to provide a work around to the issue. > > The team at Refract are their biggest advantage, open, honest and always very willing to help. An example of an organisation where the team give a truly competitive advantage. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/151148/refract?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/151148/refract) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées