Retently - NPS Software

Retently - NPS Software

par Retently

Qui utilise Retently - NPS Software ?

Toute entreprise qui souhaite mesurer et améliorer le taux de satisfaction de ses clients.

Description de Retently - NPS Software

Retently vous aide à mesurer efficacement la satisfaction des clients, à recueillir des avis et commentaires clients exploitables, à prévenir les pertes de clientèle et à transformer les détracteurs en partisans de marque.

Retently envoie à vos clients une enquête de satisfaction composée d'une seule question. Les clients peuvent alors attribuer une note à votre entreprise et fournir des commentaires supplémentaires. Votre Net Promoter Score est ensuite calculé en fonction des réponses de l'enquête.

Informations sur Retently - NPS Software

Retently

https://www.retently.com/

Fondé en 2015

Prix de Retently - NPS Software

Retently - NPS Software n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Retently - NPS Software est disponible à partir de 39,00 $US/mois.

À partir de

39,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Retently - NPS Software - Fonctionnalités

Logiciels de NPS
Analyse de texte
Champs de texte
Commentaires anonymes
Distribution multicanale
Enquête mobile
Gestion des commentaires négatifs
Intégration de tiers
NPS des clients
NPS des employés
Prise en charge de plusieurs langues
Segmentation
Sondages d'opinion
CRM
Carte de fidélité
Cartes de fidélité
Gestion des abonnements
Gestion des cartes cadeaux
Gestion des récompenses
Portail des membres
Suivi des activités
Suivi des références

Avis sur Retently - NPS Software

Afficher 5 avis sur 18

Note globale
4,9/5
Facilité d'utilisation
4,9/5
Service client
4,8/5
Fonctionnalités
4,8/5
Rapport qualité-prix
4,8/5
Mark D.
Marketing and Community Coordinator
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 18/04/2018

"Clean, beautiful design, intuitive interface, great customer support, and a high value product."

Commentaires: Ease of use, beautiful and intuitive interface, cost effective.

Avantages: I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Inconvénients: None!

  • Provenance de l'utilisateur 
  • Publié le 18/04/2018
John W.
Advisor
Banque, 10 001+ employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 09/03/2017

"Great Product "

Commentaires: Hi!
I'd like to share a quick overview of my experience with Retently.
Recommendations to others Retently app is easy to setup, and within minutes you can get it working.
There are clear steps on what you have to do after signing up t :
Import Customers
Personalize Survey
Finish Set up
What do you like best?
Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends
What problems are you solving and what are my benefits?
This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.

Avantages: Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends

Inconvénients: Nothing, great product and great service!They delivered the value at the right time with the right mindset.

  • Provenance de l'utilisateur 
  • Publié le 09/03/2017
George M.
Lead Customer Success Manager
E-learning, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 06/01/2019

"Does what it promises"

Commentaires: We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

Avantages: Simple and modern UI
Fairly generous plan for up to 3,000 responses per month
The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

Inconvénients: Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.

  • Provenance de l'utilisateur 
  • Publié le 06/01/2019
Maurice S.
Team Lead Customer Care
Recrutement, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 14/04/2020

"Retently is the perfect NPS software solution for us"

Commentaires: We are using Retently for our customer NPS surveys and will soon start to use its multiple question survey for other surveys as well. It is easy to set up and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. it has a cool dashboard with instant access to all NPS results and different segments.

Avantages: Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization,

Inconvénients: So far nothing, everything works smooth and nicely

  • Provenance de l'utilisateur 
  • Publié le 14/04/2020
Abbe W.
Executive Assistant
Conseil en gestion, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 30/01/2020

"Superb Customer Service and product"

Commentaires: It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

Avantages: Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations! The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

Inconvénients: Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package.

  • Provenance de l'utilisateur 
  • Publié le 30/01/2020