--- description: Pendo : qu'en pensent les utilisateurs ? Lisez les avis clients sur Pendo, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pendo - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Engagement des clients](/directory/30906/customer-engagement/software) > [Pendo](/software/151951/pendo-platform) # Pendo Canonical: https://www.capterra.lu/software/151951/pendo-platform Page : 1/11\ Suivant: [Page suivante](https://www.capterra.lu/software/151951/pendo-platform?page=2) > Collectez les données comportementales des utilisateurs, segmentez-les, puis agissez grâce à la messagerie, aux enquêtes et aux sondages intégrés dans l'application. > > Conclusion : 238 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Pendo ? Équipes de gestion produit, de réussite des clients, de support client, d'ingénieurs, de marketing, de ventes et d'UX. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 238 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Pendo.io - **Pays**: Raleigh, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Aide contextuelle - Alertes/Notifications - Analyse d'entonnoir - Analyse de texte - Analyse des comportements - Analyse des recherches utilisateurs - Analyse visuelle - Collecte de données multicanal - Communication multicanal - Création de contenu - Définition des priorités - Enquêtes et feedback - Formation sur application - Gestion de l'expérience client - Gestion de la communication - Gestion des commentaires - Gestion des délais - Gestion des employés - Gestion des enquêtes et sondages - Gestion des tâches - Heatmaps - Historique des clients - Importation et exportation de données - Intégration de l'utilisateur - Messagerie instantanée - Mesure des performances - Modèles personnalisables - Outils de collaboration - Planification de projets - Portail libre-service - Rappels - Rapports de trafic web - Rapports et analyses - Rapports et statistiques - Reconnaissance des employés - Roadmap stratégique de produits - Segmentation de la clientèle - Sondages d'opinion - Structure des enquêtes de Net Promoter Score (NPS) - Suivi comportemental - Suivi de l'engagement - Suivi des activités - Suivi des conversions - Suivi des interactions entre utilisateurs - Suivi des événements intégrés aux applications - Suivi du temps passé sur le site - Tableau de bord - Tableau de bord d'activités - Visualisation - Visualisation de données ... et 27 fonctionnalités supplémentaires ## Intégrations (31 au total) - Amazon Redshift - Calendly - ChurnZero - Confluence - Domo - Drift - Elastic Enterprise Search - Fivetran - Fullstory - Gainsight CS - HelpDocs - HubSpot CRM - Igloo - Intercom - Jira ... et 16 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) ## Catégories connexes - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) - [Logiciels d'analyse de données qualitatives](https://www.capterra.lu/directory/31297/qualitative-data-analysis/software) - [Logiciels de web analytics](https://www.capterra.lu/directory/30073/web-analytics/software) - [Logiciels de mobile analytics](https://www.capterra.lu/directory/30936/mobile-analytics/software) - [Outils UX (expérience utilisateur)](https://www.capterra.lu/directory/31036/ux/software) ## Logiciels similaires 1. [Lucky Orange](https://www.capterra.lu/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Google Analytics 360](https://www.capterra.lu/software/177042/google-analytics) — 4.7/5 (8092 reviews) 3. [Mixpanel](https://www.capterra.lu/software/158740/mixpanel) — 4.5/5 (146 reviews) 4. [Hotjar](https://www.capterra.lu/software/163516/hotjar) — 4.6/5 (541 reviews) 5. [Amplitude](https://www.capterra.lu/software/158741/amplitude) — 4.6/5 (67 reviews) ## Avis ### "Great Tool For Analytics, Gathering User Feedback, and Customer Outreach" — 5.0/5 > **Joseph** | *15 novembre 2022* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Our organization uses Pendo for a variety of purposes. We use the powerful analytic tools to understand how our users are using our product. This helps our Product Managers make important roadmapping decisions, track feature adoption, and monitor user behavior. The design team gets a lot of benefit from the Funnel and Pathing features, it helps them to study user flows and make design adjustments on the fly. We use guides frequently to announce new features, market events and webinars, collect user feedback, and educate users on how to use our features. I really like the NPS functionality, this allows us to be constantly collecting user feedback that is sampled on a random basis. This has been extremely beneficial for us to track if we are improving our NPS and PMF score quarter by quarter.Nearly ever department in our organization gets some benefit from Pendo, whether its our Product, Customer Success, Marketing, or Sales teams. > > **Inconvénients**: There is a huge learning curve with Pendo. It can take months to learn all the ins and outs, and it needs to be set up correctly or you will lose all the benefits of the tool. The hardest steps are injecting the Pendo snippet into your codebase, setting up data attributes correctly. tagging the pages/features. creating‹ segments. and excluding testing environments and test orgs. In the past we ran into some troubles with Pendo when we had several people using the tool at once who were not properly trained, this lead to a messy Pendo instance and incorrect/unreliable data. It is best to have one Pendo owner in your organization who is completely familiar with the tool and owns all aspects of Pendo from implementation to maintenance. Once it is set up properly. it is an incredibly powerful and beneficial tool for any organization. > > I love Pendo\! It's fun to use and I always discover new insights into our users and product. ----- ### "Pendo is a Lifesaver" — 4.0/5 > **Utilisateur vérifié** | *5 décembre 2019* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Pendo allows me to easily set up guides or walkthroughs in my product. The best part is that it leaves a lot of room to start small and grow. > > **Inconvénients**: One of our selling points was that it required low development effort and could be managed by a non-developer. While yes, this is true, it can require someone with front-end experience to code a few walk through steps and someone with back-end experience to send additional data to pendo for use with segmentation and analytics. > > The platform has been great. While we have experienced a few bumps in the road, theres always been workarounds and solutions that solve our problems. ----- ### "Terrible company w terrible biz practice" — 1.0/5 > **Mark** | *14 janvier 2020* | Internet | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing impressive. Slow responsiveness in generating ui/ux pages > > **Inconvénients**: Terrible biz practice. After a year of license, suddenly came and say we have to pay more because we are using more features. The features used are what they trained our team to use after the agreement was signed and also we paid for the training. > > Not that useful as only work for web interface. We have apps so need better tool. And terrible biz practice trying to scam more money from customers... ----- ### "Used at Multiple Companies / Highly Recommend" — 5.0/5 > **Josh** | *6 mai 2019* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Pendo is a great tool. It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important). It also scales your support organization with automated onboarding and educational opportunities for users. > > **Inconvénients**: Sometimes the reports bug-out, but the support team is quick to respond. Additionally, there is no way to communicate with users OUTSIDE your application ecosystem (i.e. email). If a user isn't engaged with your software, you have to go into a different system in order to get re-engagement. ----- ### "Pendo is vital to any Product role, whether entry- or executive-level" — 5.0/5 > **Drake** | *5 décembre 2025* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Their product analytics are wonderful for identifying opportunities and discovering potential within our own product. Their platform is intuitive and is easy to naviget to find value. Their customer service is second-to-none. > > **Inconvénients**: Once you understand the surface-level and initial insights, getting deeper seems to require quite a bit of effort and time. Their is SO MUCH in there that sometimes it can feel a little overwhelming (but that's also a "time" issue on our side) > > I'm a huge proponent of Pendo - we've had access to it for 8+ years and it keeps getting better and better. It has become a central tool for me as a product manager, and it is first on my list of "tools to get" when talking to other people in similar roles. ----- Page : 1/11\ Suivant: [Page suivante](https://www.capterra.lu/software/151951/pendo-platform?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/151951/pendo-platform) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Données structurées