--- description: Marchex : qu'en pensent les utilisateurs ? Lisez les avis clients sur Marchex, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Marchex - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Suivi des appels](/directory/30901/call-tracking/software) > [Marchex](/software/152002/call-analytics) # Marchex Canonical: https://www.capterra.lu/software/152002/call-analytics Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/152002/call-analytics?page=2) > Marchex est l'un des principaux fournisseurs d'analytiques d'appels qui permettent de diriger, de mesurer et de convertir les appelants en clients. > > Conclusion : 32 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Marchex ? Marchex est une entreprise de technologie des médias et analytiques qui propose des produits pour accroître les ventes des sociétés qui dépendent des appels téléphoniques des consommateurs. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 32 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Marchex - **Pays**: Seattle, É.-U. - **Fondé**: 2003 ## Contexte commercial - **À partir de**: 0,01 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Coupons mobiles - Envoi de SMS en masse - Gestion des campagnes - Gestion des contacts - IVR - Identification de l'appelant - Logiciels d'expérience client - Messagerie bidirectionnelle - Messagerie planifiée - Personnalisation de messages - Planification des campagnes - Rapports et analyses - Rapports sur les appels - Routage des appels - Réponses automatisées - Suivi des conversions - Suivi des mots-clés - Third-Party Integrations ## Intégrations (12 au total) - Acquisio - ActivEngage - Adobe Analytics - CRM Analytics - CarNow - Conversational Cloud - Google Ads - Google Analytics 360 - HubSpot CRM - Kenshoo Infinity Suite - NinjaCat - TapClicks ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Chat ## Category - [Suivi des appels](https://www.capterra.lu/directory/30901/call-tracking/software) ## Catégories connexes - [Suivi des appels](https://www.capterra.lu/directory/30901/call-tracking/software) - [Logiciels de sms marketing](https://www.capterra.lu/directory/30842/sms-marketing/software) ## Logiciels similaires 1. [Project Broadcast](https://www.capterra.lu/software/1059384/project-broadcast) — 4.9/5 (647 reviews) 2. [Twilio](https://www.capterra.lu/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) 3. [SlickText](https://www.capterra.lu/software/155430/slicktext-com) — 4.8/5 (268 reviews) 4. [JustCall](https://www.capterra.lu/software/157853/justcall) — 4.1/5 (223 reviews) 5. [inconnect](https://www.capterra.lu/software/164772/omnichannel) — 3.9/5 (19 reviews) ## Avis ### "Great service and support but needs a visual facelift on the UI." — 4.0/5 > **Rob** | *23 février 2018* > > **Avantages**: The call tracking is seamless and the reports are robust enough for us to send to clients to justify the advertising we're providing. > > **Inconvénients**: User interface seems dated. I think it could be cleaned up and streamlined a bit more, sometimes you really have to go digging for what you're looking for. ----- ### "Must Have Tool for Call Tracking" — 5.0/5 > **Utilisateur vérifié** | *15 août 2018* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: The program is easy to use and can handle high volume of information without affecting how it functions. If you run large call tracking campaigns it has the ability to be plugged into another tracking dashboard which is a huge plus\! It provides stats within the program which is another plus, this allows you to quickly analyze data without having to physically do the calculations and comparisons yourself. You manage all of your information and campaigns which takes the headache out of dealing with a third party. Customer service is also really helpful in making sure you are using the program to its highest potential. > > **Inconvénients**: Sometimes it can glitch, and some of the features are definitely under-utilized due to accessibility. Overall I would recommend to everyone. ----- ### "A tool that has failed to adapt to change." — 3.0/5 > **Zakary** | *18 mars 2021* | Marketing et publicité | Taux de recommandation : 3.0/10 > > **Avantages**: I enjoy being able to have visibility into our calls we are receiving both internally and for our clients to understand ways to better handle our inbound calls. > > **Inconvénients**: The software hasn't really changed the user experience since the first time I logged on in 2017. It has had the same look and seemingly the same functionality. > > It served its purpose however we are now moving to a software that has more features that lend itself towards digital marketing. ----- ### "Reporting to be desired" — 4.0/5 > **Utilisateur vérifié** | *23 février 2018* | Immobilier | Taux de recommandation : 6.0/10 > > **Avantages**: It records the calls and allows you to create marketing numbers as needed. archex serves it's purpose but to sift through various calls to understand if it is a good or bad call can be daunting when a property receives 20+ calls a day. They have a service that can point out different words for a charge but I belive this should be standard to provide top of the line service to all customers. > > **Inconvénients**: I think the reporting could be a little more robust and organzied. Certain reports you have to click into one subject for example "by client" run a report to see another type of report pop up that you then elect and select which properties to go to. Reports are hiding and not clearly found. If you schedule reports for certian users you can't see which reports are schedueld for which user. There should also be a way to give access to only certain accounts and not one or all. > > marketing numbers and the ability to listen to them, the basics ----- ### "We have used Marchex to track our phone calls and have seen good results." — 4.0/5 > **Utilisateur vérifié** | *28 février 2018* | Enseignement supérieur | Taux de recommandation : 8.0/10 > > **Avantages**: The ability to pull reports for different criteria is helpful when we are looking for specific data. The ease of finding relevant information is helpful. > > **Inconvénients**: The technical support can take a while when there is a problem and we loose out on valuable data while it is being looked into. > > Call tracking for our call center ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/152002/call-analytics?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/152002/call-analytics) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées