--- description: CTM : qu'en pensent les utilisateurs ? Lisez les avis clients sur CTM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CTM - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de téléphonie](/directory/30084/telephony/software) > [CTM](/software/152004/call-tracking-software) # CTM Canonical: https://www.capterra.lu/software/152004/call-tracking-software Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/152004/call-tracking-software?page=2) > Enregistrez le parcours client complet entre vos équipes et suivez toutes vos conversations à l'aide d'une seule plateforme grâce à CallTrackingMetrics. > > Conclusion : 150 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CTM ? Les entreprises, agences et call centers de toutes tailles qui souhaitent suivre les taux de conversion et automatiser leurs communications afin d'améliorer l'expérience client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 150 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CallTrackingMetrics - **Pays**: Severna Park, É.-U. - **Fondé**: 2010 ## Contexte commercial - **À partir de**: 79,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Albanie, Algérie, Allemagne, Angola, Antigua-et-Barbuda, Argentine, Australie, Autriche, Azerbaïdjan, Bahamas, Barbade, Belgique, Belize, Bhoutan, Biélorussie, Bolivie, Bosnie-Herzégovine, Botswana, Brésil et 123 de plus ## Fonctionnalités - Accès mobile - Actions découlant d'un événement - Analyse des campagnes - Attribution entre canaux - Attribution multi touch - Cartographie du parcours client - Collaboration entre plusieurs utilisateurs - Communication multicanal - Enregistrement des appels - Enregistrements - Envoi de SMS en masse - Gestion de l'expérience client - Gestion de la qualité - Gestion des campagnes - Gestion des contacts - Gestion des listes - Gestion des listes d'attente - Gestion du personnel - IVR - Interface d'agent - Journalisation des appels - Logiciels d'expérience client - Logiciels de chatbots - Messagerie bidirectionnelle - Messagerie planifiée - Numéroteur prédictif (predictive dialer) - Planification des campagnes - Planification des campagnes - Planification des rappels - Prise en charge de plusieurs scripts - Profils des appelants - Qualification de leads - ROI Tracking - Rapports et analyses - Rapports sur les appels - Routage automatisé - Routage des appels - Réponses automatisées - Saisie téléphonique - Scripts d'appel - Suivi des appels - Suivi des conversions - Suivi des mots-clés - Sécurité des données - Tableau de bord - Third-Party Integrations - Transcription automatique - Transcription des appels - Transfert de fichiers - Transfert d’appel ... et 11 fonctionnalités supplémentaires ## Intégrations (53 au total) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Dialogflow - Drift - Dynamics 365 - Facebook Business Suite - Google Ads - Google Analytics 360 - Google Data Studio - Google Forms ... et 38 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) ## Catégories connexes - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) - [Logiciels de gestion des biens (pour mobile)](https://www.capterra.lu/directory/31562/conversational-marketing-platform/software) - [Suivi des appels](https://www.capterra.lu/directory/30901/call-tracking/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de sms marketing](https://www.capterra.lu/directory/30842/sms-marketing/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (859 reviews) 2. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Nextiva](https://www.capterra.lu/software/175788/nextiva) — 4.6/5 (914 reviews) ## Avis ### "The More info the better" — 4.0/5 > **Stephanie** | *19 octobre 2021* | Services financiers | Taux de recommandation : 8.0/10 > > **Avantages**: Being able to see the phone number and some basic info about the person that calls is very beneficial to how we work a lead. Knowing what pages they came to helps direct the call in the right direction without wasting time. > > **Inconvénients**: We have several websites we track that are all part of one corporation, It's quite bulking and time-consuming to set them up all individually. I wish there was reporting that would show calls across all sites instead of having to swap back and forth between the 5 accounts we have. > > We have made more money by using this product as it allows us to access info we wouldn't have had otherwise. Being able to track the missed calls from nights and weekends has produced many new leads. ----- ### "Good Quality, Great Insights" — 5.0/5 > **Sean** | *4 novembre 2025* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: CTM is a robust call platform, where it's complexity can almost be harmful if you aren't sure of what you are doing. I love that it integrates fully with Salesforce as well as Google Looker. I have spent some time learning the system and love being able to create my own reports, as well as call queues, IVRs, and automations. The AI insights and transcripts are extremely helpful to monitor calls at a glance. > > **Inconvénients**: CTM unfortunately has the capacity to be buggy, and often times there's limited resources to help (unless you pay for an additional support package). I have found the CTM team to be responsive, though, and we have worked through the bulk of my issues. CTM, being web-based, also has the potential to experience lags in quality, dropped calls and other issues. And aforementioned, because the system is so complex, it is easy to create logic that causes more issues down the road than intended. One benefit is that CTM tracks all changes (within almost everything) so you can hunt down and figure out what changed, when it changed, and by who. > > I had a moment the other day where I was asked about my current call platform (CTM) in comparison to an older platform we used prior, and it was really eye-opening. I could not imagine going back and losing insights like customizable reporting, agent stats, live call listening, automated text messages, and ease of purchasing new numbers. ----- ### "Not intuitive. Difficult to find information. Too expensive" — 3.0/5 > **Alexander** | *25 avril 2022* | Marketing et publicité | Taux de recommandation : 2.0/10 > > **Avantages**: I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers. > > **Inconvénients**: - It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there. > > It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support. ----- ### "The best call and contact management tool for elite marketers" — 5.0/5 > **Mitchell** | *15 décembre 2025* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: I love the customization and advanced features CTM has over its competitors. It’s very much a sandbox that you can use to do almost anything with regarding tracking. It’s been a staple in my marketing work. > > **Inconvénients**: Th learning curve is steep for some, and it has a ton of settings that you might not ever touch. It can be a lot for people to wrap their head around. > > I’ve recommended almost all my clients in the lead generation space get CallTrackingMetrics. It is at the core of my work. And, their support has been helpful when needed for bugs and issues I run into occasionally along the way. ----- ### "Great platform for marketing attribution and call center solution." — 5.0/5 > **Owen** | *20 octobre 2025* | Cabinet d'avocats | Taux de recommandation : 10.0/10 > > **Avantages**: I enjoy the flexibility that is offered using CTM's platform. CTM allows you to create custom triggers for almost any situation or activity that happens within CTM. This allows us to seamlessly integrate with other platforms including our CRM. In addition, we are able to automate many processes which frees up our agents to take care of higher priority tasks. Moreover, CTM's custom fields allow you to pull in crucial client data from your CRM and build out conditional logic based on the client information from your CRM. Furthermore, CTM is constantly putting out new feature such as Voice AI, Smart Routers, LeadReactors, and AI Texting agents. These features are usually free of any additional cost and allows for a more sophisticated phone system. > > **Inconvénients**: Some settings take some digging and trial and error before getting them configured properly. However, this can be overcome with a bit of trial and error. > > I have had a very positive experience with CallTrackingMetrics. We found that its automation capabilities has saved our agents from having to do a lot of manual work and has freed them up for higher priority tasks. ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/152004/call-tracking-software?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/152004/call-tracking-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées