---
description: eWay-CRM : qu'en pensent les utilisateurs ? Lisez les avis clients sur eWay-CRM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: eWay-CRM - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/30961/customer-success/software) > [eWay-CRM](/software/152769/eway-crm)

# eWay-CRM

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> Complément CRM pour Outlook qui permet de gérer les contacts, les ventes, les projets et les publipostages. Disponible maintenant sur iOS/Android.
> 
> Conclusion : 822 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise eWay-CRM ?

Des organisations orientées projet ou ventes utilisant Microsoft Outlook.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 822 Avis |
| Simplicité | 4.4/5 | D'après l'ensemble des avis |
| Support client | 4.6/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: eWay System
- **Pays**: Kansas City, É.-U.
- **Entreprise fondée en**: 2008

## Contexte commercial

- **À partir de**: 20,00 $US
- **Type de licence**:  (Version gratuite disponible) (Essai gratuit)
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais, slovaque, tchèque
- **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Canada, Irlande, Royaume-Uni, Slovaquie, États-Unis

##  Fonctionnalités

- Analyse des campagnes
- Automate d'appel
- Base de données de clients
- CAN-SPAM Compliance
- Champs personnalisables
- Communication multicanal
- Contacts partagés
- Facturation
- Fonctions pour secteur de l'assurance
- Gestion de projets
- Gestion des abonnements
- Gestion des abonnés
- Gestion des ambassadeurs de marque
- Gestion des campagnes
- Gestion des clients
- Gestion des collectes de fonds
- Gestion des contacts
- Gestion des documents
- Gestion des e-mails
- Gestion des flux de travail
- Gestion des leads
- Gestion des listes d'appels
- Gestion des modèles
- Gestion des performances
- Gestion des pipelines
- Gestion des ressources
- Gestion des tâches
- Gestion du pipeline de ventes
- Importation et exportation de données
- Logiciels d'expérience client
- Mobile Optimization
- Outils de collaboration
- Partage des fichiers
- Planification
- Planification des rendez-vous
- Planification et programmation de projets
- Rapports et analyses
- Recherche/Filtre
- Reporting et suivi de projet
- Segmentation de la clientèle
- Suivi de l'engagement
- Suivi de la progression
- Suivi des clients
- Suivi des e-mails
- Suivi des frais
- Suivi des statuts
- Suivi du temps
- Suivi du temps et des dépenses
- Tableau de bord d'activités
- Éditeur WYSIWYG

... et 35 fonctionnalités supplémentaires

## Intégrations (21 au total)

- 3CX
- Constant Contact
- Copilot
- Ecomail
- GPS Commander
- Leady
- Mailchimp
- Make
- Microsoft 365
- Microsoft Copilot Studio
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams

... et 6 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat

## Category

- [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software)

## Catégories connexes

- [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software)
- [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software)
- [Gestion des contacts](https://www.capterra.lu/directory/30016/contact-management/software)
- [Logiciels de CRM pour PME](https://www.capterra.lu/directory/31583/small-business-crm/software)
- [Logiciels de suivi commercial](https://www.capterra.lu/directory/32744/sales-tracking/software)

##  Logiciels similaires

1. [Zoho CRM](https://www.capterra.lu/software/155928/zoho-crm) — 4.3/5 (6977 reviews)
2. [Bigin by Zoho CRM](https://www.capterra.lu/software/204998/bigin-by-zoho-crm) — 4.7/5 (731 reviews)
3. [HubSpot CRM](https://www.capterra.lu/software/152373/hubspot-crm) — 4.5/5 (4462 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18785 reviews)
5. [Dynamics 365](https://www.capterra.lu/software/157279/dynamics-365) — 4.4/5 (5824 reviews)

## Avis

### "CRM that suits our small business" — 5.0/5

> **Kateřina** | *6 janvier 2026* | Sécurité publique | Taux de recommandation : 9.0/10
> 
> **Avantages**: Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years.
> 
> **Inconvénients**: I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often.

-----

### "User experience with eWay" — 4.0/5

> **Daniel** | *27 janvier 2026* | Agriculture | Taux de recommandation : 8.0/10
> 
> **Avantages**: eWay-CRM Online is clear and well-structured and is fully integrated with the Pohoda accounting system. The mobile app is practical and easy to use.
> 
> **Inconvénients**: The need to constantly switch between the old eWay desktop version and the new eWay Online, as not all functions work due to the installation on our server required for the accounting system integration.
> 
> Overall, the experience has been mostly positive. I believe that over time all features will be transferred to the new eWay Online user interface and everything will be perfect.

-----

### "Production technician" — 3.0/5

> **Jana** | *26 août 2025* | Armée | Taux de recommandation : 5.0/10
> 
> **Avantages**: That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay.
> 
> **Inconvénients**: When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze.
> 
> I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary.

-----

### "Practical CRM for Everyday Work, But Ready for a Modern Refresh" — 4.0/5

> **Martin** | *25 mars 2026* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 8.0/10
> 
> **Avantages**: Deep integration with outlook, project stages and workflows, assigning tasks, tracking deadlines and responsibilities. Customizable fields and forms. Document management directly in CRM.
> 
> **Inconvénients**: Reporting isn´t very advanced by default. Dashboard are basic. I miss richer analytical tools. No native “power‑level” visualizations (like Power BI‑style dashboards). Customization requires technical skills or admin access. UI feels a bit outdated. Cannot be integrated into the new Outlook.
> 
> eWay-CRM is a practical and user-friendly tool that integrates seamlessly into my daily workflow, but some aspects of it feel outdated or limiting—particularly when it comes to reporting, performance, and the modern user interface.

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### "Evaluation" — 4.0/5

> **Anna** | *28 janvier 2026* | Matériaux de construction | Taux de recommandation : 7.0/10
> 
> **Avantages**: The customer can customize almost everthing to his needs. The best thing is the workflow regarding our projects.
> 
> **Inconvénients**: everything has to be paid for (every small change is very expensive - considering that we are not sure, if it will work for us). That is what is holding us back.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/152769/eway-crm)

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