--- description: eWay-CRM : qu'en pensent les utilisateurs ? Lisez les avis clients sur eWay-CRM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eWay-CRM - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/30961/customer-success/software) > [eWay-CRM](/software/152769/eway-crm) # eWay-CRM Canonical: https://www.capterra.lu/software/152769/eway-crm Page: 1 / 34\ Suivant: [Next page](https://www.capterra.lu/software/152769/eway-crm?page=2) > Complément CRM pour Outlook qui permet de gérer les contacts, les ventes, les projets et les publipostages. Disponible maintenant sur iOS/Android. > > Verdict: Rated **4.5/5** by 808 users. Top-rated for **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise eWay-CRM ? Des organisations orientées projet ou ventes utilisant Microsoft Outlook. ## Quick Stats & Ratings | Metric | Notation | Detail | | **Note globale** | **4.5/5** | 808 Avis | | Simplicité | 4.4/5 | Based on overall reviews | | Support client | 4.6/5 | Based on overall reviews | | Rapport qualité-prix | 4.4/5 | Based on overall reviews | | Fonctionnalités | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: eWay System - **Pays**: Kansas City, É.-U. - **Founded**: 2008 ## Commercial Context - **À partir de**: 20,00 $US - **Type de licence**: (Free version available) (Essai gratuit) - **Target Audience**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Deployment & Platforms**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, slovaque, tchèque - **Available Countries**: Afrique du Sud, Allemagne, Australie, Canada, Irlande, Royaume-Uni, Slovaquie, États-Unis ## Fonctionnalités - Analyse des campagnes - Automate d'appel - Base de données de clients - CAN-SPAM Compliance - Champs personnalisables - Communication multicanal - Contacts partagés - Facturation - Fonctions pour secteur de l'assurance - Gestion de projets - Gestion des abonnements - Gestion des abonnés - Gestion des ambassadeurs de marque - Gestion des campagnes - Gestion des clients - Gestion des collectes de fonds - Gestion des contacts - Gestion des documents - Gestion des e-mails - Gestion des flux de travail - Gestion des leads - Gestion des listes d'appels - Gestion des modèles - Gestion des performances - Gestion des pipelines - Gestion des ressources - Gestion des tâches - Gestion du pipeline de ventes - Logiciels d'expérience client - Mobile Optimization - Outils de collaboration - Partage des fichiers - Planification - Planification des rendez-vous - Planification et programmation de projets - Rapports et analyses - Recherche/Filtre - Reporting et suivi de projet - Segmentation de la clientèle - Suivi de l'engagement - Suivi de la progression - Suivi des clients - Suivi des e-mails - Suivi des frais - Suivi des statuts - Suivi du temps - Suivi du temps et des dépenses - Tableau de bord d'activités - e-mail marketing - Éditeur WYSIWYG ... and 35 more features ## Integrations (15 total) - 3CX - GPS Commander - Leady - Make - Microsoft 365 - Microsoft Outlook - Microsoft Power Automate - Microsoft Power BI - Microsoft Teams - Poll Everywhere - QuickBooks Online - Tableau - TeamViewer - WordPress - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software) ## Catégories connexes - [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [Gestion des contacts](https://www.capterra.lu/directory/30016/contact-management/software) - [Logiciels de CRM pour PME](https://www.capterra.lu/directory/31583/small-business-crm/software) - [Logiciels de suivi commercial](https://www.capterra.lu/directory/32744/sales-tracking/software) ## Logiciels similaires 1. [Zoho CRM](https://www.capterra.lu/software/155928/zoho-crm) — 4.3/5 (6959 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.lu/software/204998/bigin-by-zoho-crm) — 4.7/5 (716 reviews) 3. [HubSpot CRM](https://www.capterra.lu/software/152373/hubspot-crm) — 4.5/5 (4446 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18761 reviews) 5. [Dynamics 365](https://www.capterra.lu/software/157279/dynamics-365) — 4.4/5 (5806 reviews) ## Avis ### "CRM that suits our small business" — 5.0/5 > **Kateřina** | *6 janvier 2026* | Sécurité publique | Recommendation rating: 9.0/10 > > **Avantages**: Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. > > **Inconvénients**: I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. ----- ### ""Reliable and User-Friendly CRM"" — 5.0/5 > **Denis** | *11 juin 2025* | Services et technologies de l'information | Recommendation rating: 5.0/10 > > **Avantages**: I appreciated the seamless integration with Microsoft Outlook, which made it easy to manage emails, tasks, contacts, and sales opportunities in one place. The interface feels familiar, especially for teams already using Microsoft 365. Customizable fields and workflows allowed us to tailor the CRM to our business needs without heavy technical involvement. The mobile app is also a plus for managing information on the go. > > **Inconvénients**: Sometimes the initial synchronization between Outlook and the CRM can be a bit slow, especially when dealing with large volumes of data. It's not a major issue, but it can be noticeable during setup or heavy use. > > Overall, my experience with eWay-CRM has been very positive. It streamlined our customer and project management processes by integrating directly into Outlook, which made adoption easy for the team. The system is intuitive, customizable, and well-suited for small to mid-sized businesses. Support has been responsive whenever we had questions, and the ongoing updates show that the product is actively maintained and improved. It’s a reliable tool that has helped us stay organized and efficient. ----- ### "Great shared contact database, but limited phone/caller ID integration" — 4.0/5 > **Lucie** | *3 février 2026* | Comptabilité | Recommendation rating: 8.0/10 > > **Avantages**: Centralized contact database that is shared across all users. Easy to store and find notes, history, and key information linked to contacts. Helps keep team communication consistent (everyone sees the same context). > > **Inconvénients**: Contact syncing/moving contacts to a phone is limited (not a seamless “phone contacts” experience). Caller identification is missing/limited — it doesn’t reliably show who is calling based on CRM contacts. > > Overall, it works well as a shared contact directory and knowledge base for our team. The main limitation for us is the mobile/phone integration: we’d like contacts to sync to the phone more naturally and to have caller ID display based on CRM records. Aside from that, it’s a dependable tool for maintaining shared contact information and context. ----- ### "Production technician" — 3.0/5 > **Jana** | *26 août 2025* | Armée | Recommendation rating: 5.0/10 > > **Avantages**: That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay. > > **Inconvénients**: When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze. > > I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary. ----- ### "Marketing manager, hotel manager" — 3.0/5 > **Petr** | *7 janvier 2026* | Loisirs, voyage et tourisme | Recommendation rating: 6.0/10 > > **Avantages**: One roof, many functions under the roof. Integration to Outlook. All variuous sheets under the project. > > **Inconvénients**: if the workres do not fill the system - the proces is not must be. Task apps or ticketing systems are copeting strongly. > > I do not use so much because we have turned into simple business with less project plannig. So now we need just email tracking instead of deal tracking. ----- Page: 1 / 34\ Suivant: [Next page](https://www.capterra.lu/software/152769/eway-crm?page=2) ## Links - [View on Capterra](https://www.capterra.lu/software/152769/eway-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data