--- description: Birdeye : qu'en pensent les utilisateurs ? Lisez les avis clients sur Birdeye, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion de l'é-réputation](/directory/30750/reputation-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.lu/software/152997/birdeye Page : 1/29\ Suivant: [Page suivante](https://www.capterra.lu/software/152997/birdeye?page=2) > Birdeye est une plateforme d'expérience client tout-en-un. > > Conclusion : 702 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Birdeye ? Les entreprises qui cherchent à créer une forte réputation en ligne optimisée par l'opinion des clients, à améliorer leurs notes et à établir la confiance nécessaire pour attirer et fidéliser de nouveaux clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 702 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Birdeye - **Pays**: Palo Alto, É.-U. - **Fondé**: 2012 ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Mexique, Nouvelle-Zélande, Porto Rico, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Analyse de la concurrence - Analyse visuelle - Chat et messagerie - Chat proactif - Collecte de données multicanal - Communication multicanal - Demande d'avis - Enquêtes et feedback - Envoi de SMS en masse - Formulaires personnalisables - Gestion de contenu - Gestion de l'expérience client - Gestion de l'é-réputation - Gestion de la base de connaissances - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des listings - Gestion des réponses - Historique des clients - Intelligence artificielle et machine learning - Logiciels de chatbots - Messagerie bidirectionnelle - Messagerie client en temps réel - Messagerie instantanée - Messagerie planifiée - Mesure des performances - Monitoring - Notification en cas d'avis émis - Paiements mobiles - Personnalisation de messages - Planification des campagnes - Planification des publications - Qualification de leads - Questions personnalisables - Rapports et analyses - Real-Time Analytics - Recherche/Filtre - Relevé et historique des chats - Réponses automatisées - SEO Audit - Suivi de l'engagement - Suivi des mots-clés - Surveillance des avis émis - Surveillance des sites web - Tableau de bord - Tableau de bord d'activités - Traitement automatique du langage naturel ... et 43 fonctionnalités supplémentaires ## Intégrations (113 au total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... et 98 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Gestion de l'é-réputation](https://www.capterra.lu/directory/30750/reputation-management/software) ## Catégories connexes - [Gestion de l'é-réputation](https://www.capterra.lu/directory/30750/reputation-management/software) - [Logiciels de gestion des avis](https://www.capterra.lu/directory/31024/review-management/software) - [Logiciels de marketing avec IA](https://www.capterra.lu/directory/34136/ai-marketing-tools/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Suivi des médias sociaux](https://www.capterra.lu/directory/31028/social-media-monitoring/software) ## Logiciels similaires 1. [Trustpilot](https://www.capterra.lu/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Brand24](https://www.capterra.lu/software/149054/brand24) — 4.7/5 (254 reviews) 3. [GiveMe5.ai](https://www.capterra.lu/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [Hootsuite](https://www.capterra.lu/software/121701/hootsuite) — 4.4/5 (3795 reviews) 5. [ReputationStacker](https://www.capterra.lu/software/160682/reputationstacker) — 4.9/5 (43 reviews) ## Avis ### "Birdeye a well-priced option for local listings management" — 5.0/5 > **Nathan** | *12 mars 2024* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI. > > **Inconvénients**: For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned. > > Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 août 2025* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Inconvénients**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 juin 2025* | Automobile | Taux de recommandation : 0.0/10 > > **Avantages**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Inconvénients**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "My Experience Using Birdeye: A Balanced Review" — 5.0/5 > **Ghiwa** | *28 novembre 2025* | Compagnies aériennes/Aéronautique | Taux de recommandation : 10.0/10 > > **Avantages**: Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels. > > **Inconvénients**: Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. > > with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence. ----- ### "Boost Reviews & Communication with Birdeye" — 5.0/5 > **Julie** | *1 septembre 2025* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. > > **Inconvénients**: Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. > > Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. ----- Page : 1/29\ Suivant: [Page suivante](https://www.capterra.lu/software/152997/birdeye?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/152997/birdeye) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées