--- description: Birdeye : qu'en pensent les utilisateurs ? Lisez les avis clients sur Birdeye, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [AI Content Creation Platforms](/directory/34829/ai-content-generation-platforms/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.lu/software/152997/birdeye Page : 1/30\ Suivant: [Page suivante](https://www.capterra.lu/software/152997/birdeye?page=2) > Birdeye est une plateforme d'expérience client tout-en-un. > > Conclusion : 707 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Birdeye ? Les entreprises qui cherchent à créer une forte réputation en ligne optimisée par l'opinion des clients, à améliorer leurs notes et à établir la confiance nécessaire pour attirer et fidéliser de nouveaux clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 707 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Birdeye - **Pays**: Palo Alto, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, France, Italie, Mexique, Nouvelle-Zélande, Pays-Bas, Porto Rico, Royaume-Uni, États-Unis ## Fonctionnalités - AI Visibility Score - Accès mobile - Analyse des sentiments - Analytique - Automatisation des processus métiers - Automatisation du marketing - Brand Voice Training - Chat et messagerie - Communication multicanal - Confirmations/Reminders - Conforme HIPAA - Content Gap Analysis - Content Generation - Demande d'avis - Distribution multicanal - Envoi de SMS en masse - Formulaires personnalisables - GEO Optimization - Geo Rankings - Gestion de l'expérience client - Gestion de l'é-réputation - Gestion des ambassadeurs de marque - Gestion des campagnes - Gestion des commentaires - Gestion des enquêtes et sondages - Gestion des plans de soins - Hashtag Tracking - Information aux patients - Intelligence artificielle et machine learning - Logiciels de chatbots - Messagerie client en temps réel - Messagerie planifiée - Modèles personnalisables - Notification en cas d'avis émis - Personalization and Recommendation - Personnalisation - Personnalisation de messages - Planification des campagnes - Planification des publications - Prompt Organization - Rapports et analyses - Reconnaissance vocale - Review Sharing - Réponses automatisées - SEO Audit - Suggestions de requêtes - Suivi de position Google - Surveillance des avis émis - Traitement automatique du langage naturel - Transformer Model ... et 123 fonctionnalités supplémentaires ## Intégrations (111 au total) - 1CoreSolution - 8am MyCase - Adeptive - AgencyAnalytics - Apple - Authenticom - Booker - Booker - Buildertrend - CareCloud Charts - CareStack - ChatBot - Clio Grow - Cloud Access Security Broker (CASB) - Cloze ... et 96 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [AI Content Creation Platforms](https://www.capterra.lu/directory/34829/ai-content-generation-platforms/software) ## Catégories connexes - [AI Content Creation Platforms](https://www.capterra.lu/directory/34829/ai-content-generation-platforms/software) - [Gestion de l'é-réputation](https://www.capterra.lu/directory/30750/reputation-management/software) - [Logiciels de gestion des avis](https://www.capterra.lu/directory/31024/review-management/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Logiciels de gestion des biens (pour mobile)](https://www.capterra.lu/directory/31562/conversational-marketing-platform/software) ## Logiciels similaires 1. [ReputationStacker](https://www.capterra.lu/software/160682/reputationstacker) — 4.9/5 (59 reviews) 2. [Trustpilot](https://www.capterra.lu/software/169618/trustpilot) — 4.5/5 (1207 reviews) 3. [Brand24](https://www.capterra.lu/software/149054/brand24) — 4.7/5 (256 reviews) 4. [GiveMe5.ai](https://www.capterra.lu/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Hootsuite](https://www.capterra.lu/software/121701/hootsuite) — 4.4/5 (3803 reviews) ## Avis ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 mai 2026* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Inconvénients**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 août 2025* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Inconvénients**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Birdeye is powerful but takes time to master" — 5.0/5 > **Gabriella** | *9 septembre 2026* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: I like Birdeye for boosting online presence and making messaging and email follow-ups with customers quick and easy. > > **Inconvénients**: What i like least about Birdeye is that it can be a bit complex to learn at first and the pricing is quite high for smaller teams. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 juin 2025* | Automobile | Taux de recommandation : 0.0/10 > > **Avantages**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Inconvénients**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "A Powerful Tool for Managing Online Reputation" — 5.0/5 > **Kate** | *7 août 2026* | Machines | Taux de recommandation : 10.0/10 > > **Avantages**: Birdeye makes it easy to manage customer reviews, monitor online reputation, and collect feedback across multiple platforms. I liked the user-friendly dashboard, automated review requests, and the ability to track customer sentiment and engagement in one place. It helps businesses improve their online presence and maintain stronger relationships with customers. > > **Inconvénients**: The pricing can be high, especially for smaller businesses, and some advanced features may require additional setup or training. The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary. > > Overall, my experience with Birdeye has been positive. It provides a convenient way to manage customer reviews, gather feedback, and monitor online reputation from one centralized platform. The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively. ----- Page : 1/30\ Suivant: [Page suivante](https://www.capterra.lu/software/152997/birdeye?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/152997/birdeye) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées