--- description: RenewityRMA : qu'en pensent les utilisateurs ? Lisez les avis clients sur RenewityRMA, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RenewityRMA - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de traitement des réclamations](/directory/30029/claims-processing/software) > [RenewityRMA](/software/153078/renewityrma) # RenewityRMA Canonical: https://www.capterra.lu/software/153078/renewityrma Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/153078/renewityrma?page=2) > Logiciel de gestion des retours, des RMA, des réparations et des maintenances pour les équipes de maintenance des produits internes : configurez facilement vos processus/données. > > Conclusion : 10 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise RenewityRMA ? Les équipes de maintenance des fabricants de petite et moyenne taille qui fabriquent des produits critiques pour leurs utilisateurs, qui sont retournés pour maintenance/réparation et qui veulent définir et automatiser le processus de gestion des retours. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 10 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Renewity Systems - **Pays**: Kanata, Canada - **Fondé**: 2005 ## Contexte commercial - **À partir de**: 69,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Irlande, Royaume-Uni, Suède, États-Unis ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Base de données de clients - Codes-barres et RFID - Déclarations de sinistre électroniques - Gestion de la base de connaissances - Gestion de la conformité - Gestion de réparation - Gestion des accords de service - Gestion des clients - Gestion des contrats/licences - Gestion des demandes sous garantie - Gestion des e-mails - Gestion des expéditions - Gestion des flux de travail - Gestion des incidents - Gestion des listes d'attente - Gestion des pièces - Gestion des problèmes - Gestion des remboursements - Gestion des retours - Gestion des services - Impression d'étiquettes - Logiciels d'expérience client - Portail client - Portail client - Portail libre-service - Rapports et analyses - Rapports et statistiques - Suivi des garanties - Suivi des réclamations - Support client - Tableau de bord d'activités - Task Automation - Third-Party Integrations - Vérification de l'admissibilité ## Ressources d'aide - Service client/e-mail - FAQ/forums - Support téléphonique - Chat ## Category - [Logiciels de traitement des réclamations](https://www.capterra.lu/directory/30029/claims-processing/software) ## Catégories connexes - [Logiciels de traitement des réclamations](https://www.capterra.lu/directory/30029/claims-processing/software) - [Logiciels de gestion des garanties](https://www.capterra.lu/directory/31558/warranty-management/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software) - [Logiciels de gestion des retours](https://www.capterra.lu/directory/34035/returns-management/software) ## Logiciels similaires 1. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [JIRA Service Management](https://www.capterra.lu/software/138769/jira-service-management) — 4.5/5 (763 reviews) 4. [monday service](https://www.capterra.lu/software/1069948/monday-service) — 4.6/5 (108 reviews) 5. [BOSSDesk](https://www.capterra.lu/software/144825/boss-solutions) — 4.6/5 (139 reviews) ## Avis ### "Service Flexibility" — 5.0/5 > **Bob** | *5 février 2019* | Appareils médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: Creating my first RMA process was straight forward and the learning curve was minimal. The software allowed us to operate a 24/7 Service organization without adding service personnel. Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world. > > **Inconvénients**: We really didn't experience any cons related to this software. We were very early adopters of this software but even the early releases were feature rich and relatively problem free. > > My company was able to create several custom processes for several different service and manufacturing facilities. Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization . RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed. ----- ### "Fast Forward your RMA Process" — 5.0/5 > **Lee** | *19 février 2019* | Fabrication électrique/électronique | Taux de recommandation : 10.0/10 > > **Avantages**: RenewityRMA is a highly customizable product that puts all of the power of the system in your control. It isn't a canned product that you buy and then try to fit into, it is formed around your process, and then you have the keys to tweak and adjust as you see fit. > > **Inconvénients**: I don't think that there is anything that I didn't like about the program, there are enhancements that could be made, and the folks at RenewityRMA are more than happy to accommodate requests, and have always given us great support. > > We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made. ----- ### "Great Product for the Money" — 4.0/5 > **Candace** | *19 février 2019* | Automatisation industrielle | Taux de recommandation : 7.0/10 > > **Avantages**: This software allows us to have a customer facing RMA portal. We designed it to be specific to our company and our products. It allows us to have the work flow we want. This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software. > > **Inconvénients**: The initial set up of this program is not intuitive and they do not have a lot of instructions avaialble to help a user figure it out. There are a few features we would like that we are not able to utilize due to our setup, and changes to our set up cause reporting to go haywire. > > Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great\! ----- ### "Renewity Review" — 5.0/5 > **bill** | *20 février 2019* | Appareils médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: We use it for our device history record, its extremely helpful to us, for all our reporting, history of our returns and repairs. This is our only history record we us. It is very organized and easy to use. > > **Inconvénients**: Any issues I have had with frontlines, Renewity will make program changes for me, so I have no complaints > > I am the Frontlines Admin, and I work with Renewity allot. They call or email me right back, we will have conference calls to teach me about the software. They are always there when I need them. ----- ### "Renewity software used to treat tickets and RMA" — 5.0/5 > **Lubin** | *4 mars 2019* | Fabrication électrique/électronique | Taux de recommandation : 9.0/10 > > **Avantages**: It is possible to treat tickets and RMA with one system. Customers can organize the information according to their needs. No problems to access the cloud system in 5 years of use. Customer service answers are fast. > > **Inconvénients**: There are no predesigned reports and graphics to assist managers and users of the system There is no graphics regarding KPI that allow to benchmark When custom modifications are requested the process may be improved. > > We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information. We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/153078/renewityrma?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/153078/renewityrma) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées