---
description: Salesforce Field Service : qu'en pensent les utilisateurs ? Lisez les avis clients sur Salesforce Field Service, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: Salesforce Field Service - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels d'affectation du personnel](/directory/30059/service-dispatch/software) > [Salesforce Field Service](/software/153526/field-service-lightning)

# Salesforce Field Service

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> Salesforce Field Service, conçu sur un des meilleurs CRM (Customer Relationship Management) au monde, permet aux équipes de fournir une expérience connectée. En connectant le back-office
> 
> Conclusion : 33 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Salesforce Field Service ?

Entreprises ayant besoin d'une solution SaaS pour les opérations de maintenance sur site.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 33 Avis |
| Simplicité | 4.1/5 | D'après l'ensemble des avis |
| Support client | 4.2/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Salesforce
- **Pays**: San Francisco, É.-U.
- **Entreprise fondée en**: 2003

## Contexte commercial

- **À partir de**: 50,00 $US
- **Type de licence**:  (Essai gratuit)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Canada, Inde, Indonésie, Malaisie, Philippines, Singapour, Taïwan, Thaïlande, Viêt Nam, États-Unis

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Base de données de clients
- Base de données de contacts
- Devis
- Facturation
- GPS
- Gestion de la chaîne logistique
- Gestion des calendriers
- Gestion des clients
- Gestion des commandes
- Gestion des contrats/licences
- Gestion des documents
- Gestion des expéditions
- Gestion des factures
- Gestion des ordres de travail
- Gestion des stocks
- Gestion des techniciens
- Gestion des tâches
- Gestion du carburant
- Historique des services
- Maintenance préventive
- Mesure des performances
- Modèles personnalisables
- Optimisation des itinéraires
- Outils de collaboration
- Planification
- Planification de la maintenance
- Planification des tâches
- Portail libre-service
- Prévision
- Rapports et analyses
- Rapports et statistiques
- Real-Time Updates
- Recouvrement des paiements sur le terrain
- Routage
- Signature électronique
- Suivi des livraisons
- Suivi des statuts
- Suivi des tâches
- Suivi du conducteur en direct
- Suivi du temps
- Suivi du temps en ligne
- Third-Party Integrations

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat

## Category

- [Logiciels d'affectation du personnel](https://www.capterra.lu/directory/30059/service-dispatch/software)

## Catégories connexes

- [Logiciels d'affectation du personnel](https://www.capterra.lu/directory/30059/service-dispatch/software)
- [Logiciels de gestion des interventions](https://www.capterra.lu/directory/10009/field-service-management/software)
- [Logiciels pour plombiers](https://www.capterra.lu/directory/30107/hvac/software)
- [Logiciels de MES](https://www.capterra.lu/directory/30033/manufacturing-execution/software)
- [Logiciels de gestion des ordres de mission](https://www.capterra.lu/directory/30785/work-order/software)

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2. [Jobber](https://www.capterra.lu/software/127994/jobber) — 4.6/5 (1456 reviews)
3. [Limble](https://www.capterra.lu/software/162600/limble-cmms) — 4.8/5 (753 reviews)
4. [FieldPulse](https://www.capterra.lu/software/153475/fieldpulse) — 4.6/5 (445 reviews)
5. [BuildOps](https://www.capterra.lu/software/194155/buildops) — 4.4/5 (177 reviews)

## Avis

### "The Best Field Service Platform" — 5.0/5

> **Balamurugan** | *31 janvier 2025* | Appareils médicaux | Taux de recommandation : 10.0/10
> 
> **Avantages**: Salesforce FSL helps our team to provide solution for end customers with its AI driven scheduling \& Optimization. Further, it helps to track the work orders by using service reports. Overall I like the Mobile app since its really helps the technicians to track their orders.
> 
> **Inconvénients**: Sometimes the mobile app crashers and it affects the technicians to complete their orders on time.
> 
> I have a total of 2.5 years experience in Salesforce Field Service

-----

### "SF Field Service use" — 4.0/5

> **Christopher** | *28 décembre 2023* | Logiciels de construction | Taux de recommandation : 8.0/10
> 
> **Avantages**: Platform to support our team interactively
> 
> **Inconvénients**: Presentation could be better on the gantt
> 
> Positive thus far.  Needs more customization but positive

-----

### "BEWARE, This is not a stand alone product, it was developed to enhance Salesforce" — 1.0/5

> **Jerry** | *8 septembre 2020* | Logiciels de construction | Taux de recommandation : 0.0/10
> 
> **Avantages**: The sales and marketing team promised that this software would solve all of our issues and problems.
> 
> **Inconvénients**: We were told that it would take 3 months to build our instance.  It has been over 18 months and we continue to pay for a non-functioning product.  It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product.
> 
> IT DOESN'T WORK .  After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would.  But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay.  We have now been sent to collections.  Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour.  Since regular service means they never call back, it might be worth something, but not for a program that doesn't work

-----

### "Great Field Service Product with a lot of depth" — 5.0/5

> **Utilisateur vérifié** | *31 juillet 2019* | Logiciels de construction | Taux de recommandation : 10.0/10
> 
> **Avantages**: I self-implemented so the ability to quickly extend the package with flows was great
> 
> **Inconvénients**: It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now
> 
> We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field

-----

### "Salesforce Field Service excellent Customer Support for Business and value for money" — 5.0/5

> **Dionne Joy** | *22 décembre 2025* | Enseignement supérieur | Taux de recommandation : 10.0/10
> 
> **Avantages**: Salesforce is great for customer support, easy to use and provide updates and improvements. Great value for money for business, provides invoice and estimate also fix bugs and issues.
> 
> **Inconvénients**: My least like was the learning stage, Salesforce is super excellent for customer support and easy to use for everyone. providing great invoicing.
> 
> My overall experience with Salesforce has been amazing, the ability to connect with everyone. Excellent customer support for business and provide value for money.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/153526/field-service-lightning)

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