---
description: Requestor : qu'en pensent les utilisateurs ? Lisez les avis clients sur Requestor, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Requestor - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Requestor](/software/153792/requestor)

# Requestor

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> Requestor est une application web très flexible qui offre une large gamme de scénarios pour le service d'assistance et le centre de service.
> 
> Conclusion : 8 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Requestor ?

Solutions HELP DESK et CENTRE DE SERVICE solutions dans le segment des entreprises et dans les petites et moyennes entreprises. Exploité dans le Cloud ou sur site.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.8/5** | 8 Avis |
| Simplicité | 4.9/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Requestor Technologies
- **Pays**: Brno, Tchéquie
- **Fondé**: 2013

## Contexte commercial

- **À partir de**: 30,00 $US
- **Type de licence**:  (Essai gratuit)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: allemand, anglais, tchèque
- **Pays disponibles**: Albanie, Allemagne, Andorre, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Bulgarie, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland, Grèce, Guernesey, Hongrie et 33 de plus

##  Fonctionnalités

- Alerts/Escalation
- Base de données de clients
- Communication multicanal
- Définition des priorités
- Gestion des accords de service
- Gestion des flux de travail
- Macros et réponses types
- Outils de collaboration
- Portail libre-service
- Rapports et analyses
- Routage automatisé
- Tableau de bord d'activités
- Third-Party Integrations

## Intégrations (8 au total)

- Auth0
- DevOps
- Jira
- Microsoft Entra ID
- OneDrive
- Twilio
- Twilio Flex
- WhatsApp

## Ressources d'aide

- Service client/e-mail
- Base de connaissances
- Chat

## Category

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)

##  Logiciels similaires

1. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Milvus](https://www.capterra.lu/software/202528/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.lu/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Avis

### "Helpdesk for everyone" — 4.0/5

> **Utilisateur vérifié** | *6 octobre 2019* | Logiciels | Taux de recommandation : 8.0/10
> 
> **Avantages**: I implemented it for several companies as one system. Helpdesk works well and own customization works well.
> 
> **Inconvénients**: Support was sometime very slow and not provide excellent feedback. Waiting for fixing or new version takes long time.
> 
> I like it due to easy managemet work and check helpdesk performance due to connection to Sql reporting services.

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### "Overal very good experience, intuitive product and quick implementation." — 5.0/5

> **Lubo¿** | *28 juin 2017* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: Easy user administration, almost everything you need is possible to configure in administration module
Often updated (if you have prepaid maintenance) - lot of new useful functionality
Good and quick techical support from developer
> 
> **Inconvénients**: I didn´t find anything significant negative
In user administration is missing merging users/companies, after migration we have lots of semiduplicities (like CAD\_Studio vs CADStudio with subordinate users ) and is sometimes dificult to merge this records.

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### "Nice and great app" — 5.0/5

> **Tomá¿** | *4 août 2016* | Vente au détail | Taux de recommandation : 10.0/10
> 
> **Avantages**: Is very good (not only) service desk application.
Easy interface with many customization possibilities
> 
> **Inconvénients**: It still needs human operators :-)
> 
> I have good experiences with the "Requestor" application, as well as with the company.
Almost everything was possible in the current version of application and if I have found something what wasn't, the development team was able to implement it in the few days in to the next version.

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### "Suits our needs" — 4.0/5

> **Miroslav** | *10 août 2016* | Services et technologies de l'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: Simple, customizable, support
> 
> **Inconvénients**: Some adjustment is needed to automate
> 
> We are satisfied. Requestor use for daily operating requirements in our company. We are in touch with the manufacturer, and collaborate on improving.

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### "Requestor, smart\&easy way for small helpdesk" — 5.0/5

> **Marcel** | *8 août 2016* | Produits alimentaires | Taux de recommandation : 9.0/10
> 
> Requestor, smart\&easy way for small helpdesk. Easy to administration/initial setup, easy-to-use for BFU, helpfull for IT process managing

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/153792/requestor)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/153792/requestor> |
| de-AT | <https://www.capterra.at/software/153792/requestor> |
| de-CH | <https://www.capterra.ch/software/153792/requestor> |
| en | <https://www.capterra.com/p/153792/Requestor/> |
| en-AE | <https://www.capterra.ae/software/153792/requestor> |
| en-AU | <https://www.capterra.com.au/software/153792/requestor> |
| en-CA | <https://www.capterra.ca/software/153792/requestor> |
| en-GB | <https://www.capterra.co.uk/software/153792/requestor> |
| en-IE | <https://www.capterra.ie/software/153792/requestor> |
| en-IL | <https://www.capterra.co.il/software/153792/requestor> |
| en-IN | <https://www.capterra.in/software/153792/requestor> |
| en-NZ | <https://www.capterra.co.nz/software/153792/requestor> |
| en-SG | <https://www.capterra.com.sg/software/153792/requestor> |
| en-ZA | <https://www.capterra.co.za/software/153792/requestor> |
| fr | <https://www.capterra.fr/software/153792/requestor> |
| fr-BE | <https://fr.capterra.be/software/153792/requestor> |
| fr-CA | <https://fr.capterra.ca/software/153792/requestor> |
| fr-LU | <https://www.capterra.lu/software/153792/requestor> |
| it | <https://www.capterra.it/software/153792/requestor> |
| nl | <https://www.capterra.nl/software/153792/requestor> |
| nl-BE | <https://www.capterra.be/software/153792/requestor> |

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