---
description: RingCX : qu'en pensent les utilisateurs ? Lisez les avis clients sur RingCX, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: RingCX - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Communications unifiées](/directory/31035/unified-communications/software) > [RingCX](/software/154951/ringcentral-contact-center)

# RingCX

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> RingCentral Contact Centre fournit des fonctionnalités omnicanaux permettant aux clients de décider de la manière dont ils souhaitent interagir avec vous.
> 
> Conclusion : 257 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise RingCX ?

RingCentral optimisé par inContact est une solution cloud flexible pour centre d'appels, idéale pour les entreprises de toutes tailles.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.2/5** | 257 Avis |
| Simplicité | 4.3/5 | D'après l'ensemble des avis |
| Support client | 4.2/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: RingCentral
- **Pays**: Belmont, É.-U.
- **Entreprise fondée en**: 1999

## Contexte commercial

- **À partir de**: 65,00 $US
- **Type de licence**:  (Essai gratuit)
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, chinois, chinois traditionnel, espagnol, français, italien, japonais, portugais
- **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Irlande, Japon, Jersey, Pays-Bas, Royaume-Uni, États-Unis

##  Fonctionnalités

- Accès mobile
- Actions découlant d'un événement
- Automate d'appel
- Capture d'écran
- Chat et messagerie
- Collaboration entre plusieurs utilisateurs
- Collecte de données multicanal
- Communication multicanal
- Conférences
- Enquêtes et feedback
- Enregistrement de l'écran
- Enregistrement des appels
- Enregistrements
- Fonctions pour call centers
- Gestion de la qualité
- Gestion des campagnes
- Gestion des commentaires
- Gestion des contacts
- Gestion des employés
- Gestion des enquêtes et sondages
- Gestion des listes
- Gestion des listes d'appels
- Gestion des listes d'attente
- IVR
- Interface d'agent
- Journalisation des appels
- Logiciels d'expérience client
- Logiciels de VoIP
- Logiciels de chatbots
- Messagerie client en temps réel
- Mesure des performances
- Numéroteur prédictif (predictive dialer)
- Outils de collaboration
- Planification du personnel
- Prévision du travail
- Rapports et analyses
- Rapports et statistiques
- Rapports personnalisables
- Rapports sur les appels
- Routage automatisé
- Routage des appels
- Saisie audio
- Scripts d'appel
- Suivi des appels
- Suivi des appels
- Suivi des conversions
- Tableau de bord
- Transcription des appels
- Transfert de fichiers
- Transfert d’appel

... et 21 fonctionnalités supplémentaires

## Intégrations (99 au total)

- Aha\!
- Akazio Cloud Archive
- Asana
- AuditWise
- Avoma
- Balto
- Beetexting
- BoomTown
- Botmind
- Box
- Bubble
- BugSnag
- Calabrio ONE
- CalendarHero
- Chatlayer

... et 84 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Communications unifiées](https://www.capterra.lu/directory/31035/unified-communications/software)

## Catégories connexes

- [Communications unifiées](https://www.capterra.lu/directory/31035/unified-communications/software)
- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)
- [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software)
- [Logiciels SIP (softphone)](https://www.capterra.lu/directory/31029/softphone/software)
- [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software)

##  Logiciels similaires

1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (876 reviews)
2. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews)
3. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (325 reviews)
4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1786 reviews)
5. [Readymode](https://www.capterra.lu/software/136728/Readymode) — 4.6/5 (142 reviews)

## Avis

### "RingCentral" — 5.0/5

> **Kiersten** | *17 septembre 2024* | Services et technologies de l'information | Taux de recommandation : 9.0/10
> 
> **Avantages**: Easy to use, easy integrations with Salesforce and Groove
> 
> **Inconvénients**: Can delay quite a bit, causing calls to fail

-----

### "RIngcentral CX is a great product for small call centers" — 5.0/5

> **Holly** | *1 février 2026* | Services aux consommateurs | Taux de recommandation : 10.0/10
> 
> **Avantages**: It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process.
> 
> **Inconvénients**: I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives.
> 
> It is great overall. Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control

-----

### "negotiator" — 3.0/5

> **brittany** | *2 juin 2025* | Services juridiques | Taux de recommandation : 6.0/10
> 
> **Avantages**: That we can use this on a app on a phone or via the computer. This helps with everyday communication.
> 
> **Inconvénients**: I do not like that there is so much downtime with RingCX at least once a week the service goes down and that is annoying.

-----

### "Ring Central is the best\!" — 5.0/5

> **Allan Del Cris** | *3 septembre 2025* | Recrutement | Taux de recommandation : 10.0/10
> 
> **Avantages**: I really like the way Ring Central is built, super duper easy to navigate, additional feature is added for workload management and time-blocking, \& clear recordings. Special shoutouts to its VM feature where it redirects the VM to my email which really helps me to be aware of someone has been calling me whenever I'm so busy at doing other things. In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is not a native English speaker, that is very useful\!
> 
> **Inconvénients**: Nothing that I could think of. Ring Central is so good, In fact, I would highly recommend this tools.
> 
> Ringcentral is one of the most underrated dials applications.  It provides me all the necesarry things I need with customer engaging activity. As a credentialing specialist, not all of the things is easy to explain via email or text, with this tools, communication seems nothing with it's friendly feature apps.

-----

### "Good product and value." — 4.0/5

> **Karen** | *14 janvier 2026* | Cabinet d'avocats | Taux de recommandation : 9.0/10
> 
> **Avantages**: Decent value for the money and relatively reliable and clear system. Allows for use at multiple locations work same phone numbers.
> 
> **Inconvénients**: Support when needed can be challenging at best. Frustrated at times when trying to get help when there is a problem.
> 
> Overall positive experience other than the points listed previously. I would still recommend the product.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/154951/ringcentral-contact-center)

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