--- description: RingCX : qu'en pensent les utilisateurs ? Lisez les avis clients sur RingCX, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RingCX - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Communications unifiées](/directory/31035/unified-communications/software) > [RingCX](/software/154951/ringcentral-contact-center) # RingCX Canonical: https://www.capterra.lu/software/154951/ringcentral-contact-center Page : 1/11\ Suivant: [Page suivante](https://www.capterra.lu/software/154951/ringcentral-contact-center?page=2) > RingCentral Contact Centre fournit des fonctionnalités omnicanaux permettant aux clients de décider de la manière dont ils souhaitent interagir avec vous. > > Conclusion : 254 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise RingCX ? RingCentral optimisé par inContact est une solution cloud flexible pour centre d'appels, idéale pour les entreprises de toutes tailles. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 254 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: RingCentral - **Pays**: Belmont, É.-U. - **Fondé**: 1999 ## Contexte commercial - **À partir de**: 65,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, espagnol, français, italien, japonais, portugais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Irlande, Japon, Jersey, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Actions découlant d'un événement - Automate d'appel - Capture d'écran - Chat et messagerie - Collaboration entre plusieurs utilisateurs - Collecte de données multicanal - Communication multicanal - Conférences - Distribution automatique des appels - Enquêtes et feedback - Enregistrement de l'écran - Enregistrement des appels - Enregistrements - Fonctions pour call centers - Gestion de la qualité - Gestion des campagnes - Gestion des commentaires - Gestion des contacts - Gestion des employés - Gestion des enquêtes et sondages - Gestion des listes - Gestion des listes d'appels - Gestion des listes d'attente - IVR - Interface d'agent - Journalisation des appels - Logiciels d'expérience client - Logiciels de VoIP - Logiciels de chatbots - Messagerie client en temps réel - Mesure des performances - Numéroteur prédictif (predictive dialer) - Outils de collaboration - Planification du personnel - Prévision du travail - Rapports et analyses - Rapports personnalisables - Rapports sur les appels - Routage automatisé - Routage des appels - Saisie audio - Scripts d'appel - Suivi des appels - Suivi des appels - Suivi des conversions - Tableau de bord - Transcription des appels - Transfert de fichiers - Transfert d’appel ... et 21 fonctionnalités supplémentaires ## Intégrations (99 au total) - Aha\! - Akazio Cloud Archive - Asana - AuditWise - Avoma - Balto - Beetexting - BoomTown - Botmind - Box - Bubble - BugSnag - Calabrio ONE - CalendarHero - Chatlayer ... et 84 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Communications unifiées](https://www.capterra.lu/directory/31035/unified-communications/software) ## Catégories connexes - [Communications unifiées](https://www.capterra.lu/directory/31035/unified-communications/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) - [Logiciels SIP (softphone)](https://www.capterra.lu/directory/31029/softphone/software) - [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (862 reviews) 2. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1755 reviews) 5. [Nextiva](https://www.capterra.lu/software/175788/nextiva) — 4.6/5 (915 reviews) ## Avis ### "RingCentral" — 5.0/5 > **Kiersten** | *17 septembre 2024* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to use, easy integrations with Salesforce and Groove > > **Inconvénients**: Can delay quite a bit, causing calls to fail ----- ### "Ring Central is the best\!" — 5.0/5 > **Allan Del Cris** | *3 septembre 2025* | Recrutement | Taux de recommandation : 10.0/10 > > **Avantages**: I really like the way Ring Central is built, super duper easy to navigate, additional feature is added for workload management and time-blocking, \& clear recordings. Special shoutouts to its VM feature where it redirects the VM to my email which really helps me to be aware of someone has been calling me whenever I'm so busy at doing other things. In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is not a native English speaker, that is very useful\! > > **Inconvénients**: Nothing that I could think of. Ring Central is so good, In fact, I would highly recommend this tools. > > Ringcentral is one of the most underrated dials applications. It provides me all the necesarry things I need with customer engaging activity. As a credentialing specialist, not all of the things is easy to explain via email or text, with this tools, communication seems nothing with it's friendly feature apps. ----- ### "Preadory billing after failing to replace leased phone" — 1.0/5 > **Chase** | *14 novembre 2024* | Hôtellerie | Taux de recommandation : 0.0/10 > > Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn't work that they couldn't replace. ----- ### "Works on the Go and Is Great Tool" — 5.0/5 > **Cici** | *18 novembre 2025* | Cabinet d'avocats | Taux de recommandation : 8.0/10 > > **Avantages**: I like that there is both an app and the ability to make calls from any place. I think that it has some wonderful easy to use navigation and think it is a good product for offices. > > **Inconvénients**: With the new texting regulations, it is a bit fustrating that you can no longer easily text outside numbers. So at times you receive texts but cannot respond to them. > > Overall the experience has been positive. I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a platform for internal calls and external calling as well. ----- ### "Quality business phone and fax are a necessity for successful operations" — 5.0/5 > **Taralyn** | *27 juin 2025* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Ring Central is my favorite business phone software for a lot of reasons. Ring allows me to send and receive faxes and text messages as well as make calls, store my contacts and show me a list of all incoming, outgoing and missed calls. My phone number and fax number are the same\! I have never had an issue with my calls dropping. I have never had an issue with hearing an echo or having static in the line. Ring provides unbeatable clarity in every phone call. > > **Inconvénients**: I haven’t been able to locate my sent faxes. I was searching for a fax I had sent several weeks ago, and I was unable to locate the fax I created and sent. I have not had time to reach out to support to see where my sent faxes go and how long they are saves to Ring. > > Ring Central allows me to save my contacts and mark them as a favorite. My phone number and fax are the same, which I absolutely love. The software requires little to no training because it is self-explanatory. I highly recommend Ring Central\!\!\! ----- Page : 1/11\ Suivant: [Page suivante](https://www.capterra.lu/software/154951/ringcentral-contact-center?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/154951/ringcentral-contact-center) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées