--- description: UniVoIP : qu'en pensent les utilisateurs ? Lisez les avis clients sur UniVoIP, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UniVoIP - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [UniVoIP](/software/155023/cloud-call-center-solution) # UniVoIP Canonical: https://www.capterra.lu/software/155023/cloud-call-center-solution Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/155023/cloud-call-center-solution?page=2) > UniVoIP est optimisée par une architecture résiliente de niveau entreprise qui améliore la productivité des agents de votre centre d'appels et fournit un excellent service client. > > Conclusion : 20 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise UniVoIP ? Le programme robuste de communication VoIP d'UniVoIP offre une solution téléphonique hautement flexible, évolutive et stratégiquement conçue pour aider les organismes à but non lucratif à gagner en autonomie et à améliorer le taux de rétention du personnel. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 20 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: UniVoIP - **Pays**: El Segundo, É.-U. - **Fondé**: 2004 ## Contexte commercial - **À partir de**: 7,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - CTI (couplage téléphonie informatique) - Conférences - Distribution automatique des appels - Enregistrement des appels - Fonctions pour call centers - Gestion des listes d'attente - IVR - Journalisation des appels - Logiciels de VoIP - Mesure des performances - Planification du personnel - Prévision du travail ## Ressources d'aide - Service client/e-mail - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) - [Systèmes PABX](https://www.capterra.lu/directory/31102/cloud-pbx/software) - [Solutions de téléphonie professionnelle](https://www.capterra.lu/directory/31101/business-phone-systems/software) - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) ## Logiciels similaires 1. [RingCX](https://www.capterra.lu/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews) 2. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Five9](https://www.capterra.lu/software/132405/five9) — 4.2/5 (481 reviews) 4. [CXone Mpower](https://www.capterra.lu/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Talkdesk](https://www.capterra.lu/software/132852/talkdesk) — 4.5/5 (732 reviews) ## Avis ### "No brainer" — 5.0/5 > **Javier** | *8 juin 2022* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: UniVoIP was essential in transitioning our business from a legacy, hosted VoIP solution to a fully integrated solution with our primary communication software, Microsoft Teams. We used teams to chat and call internally and to present to our customers. Using UniVoIP, we are now able to use Teams as a singular solution for customer communication. Deployment was fast and easy and the team at UniVoIP assisted us through every step along the way. This is the best investment we've made in our business in a long time. > > **Inconvénients**: There is nothing I don't like about the product. It is amazing. > > We reduced cost, consolidated a business tool and centralized our communications tools to Microsoft Teams through UniVoIP. Deployment was fast and easy. Onboarding new users is incredibly easy. A big win all around. ----- ### "UNIVOIP is the way to go" — 5.0/5 > **Joy** | *29 septembre 2016* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: The online interface is FANTASTIC\! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/ > > **Inconvénients**: The look of it feels a little "1998" but that doesn't cause any issues with the functionality. > > As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient\! ----- ### "Terrible Customer Service" — 2.0/5 > **Kyle** | *22 juin 2017* | Taux de recommandation : 2.0/10 > > **Avantages**: Reliability is good, but that's likely only due to the dedicated T1. Their online portal is okay, but also pretty limited in what you can do. > > **Inconvénients**: Very expensive for what you get. Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having. ----- ### "Univoip Review" — 5.0/5 > **Moe** | *29 juin 2022* | Services juridiques | Taux de recommandation : 8.0/10 > > **Avantages**: Good features and excellent support staff > > **Inconvénients**: Call quality and call recording quality could be better > > Great support\! Very friendly staff that takes extra steps to ensure your issue is resolved. ----- ### "Always there for us" — 5.0/5 > **Lauren** | *20 juillet 2022* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: What we most appreciate about UniVoIP is the ease of use and the support we get. > > We don't do anything particularly complicated with our office phone system, but we have needed their customer support on a number of occasions due to connectivity issues (not UniVoIP's fault in any of the cases) and they have always been very responsive and reliable. They seem to have low turnover and good, reliable people. Never once have we had a less than stellar experience from their customer service team. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/155023/cloud-call-center-solution?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/155023/cloud-call-center-solution) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées