---
description: Focus Desk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Focus Desk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Focus Desk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Focus Desk](/software/155334/focus-desk)

# Focus Desk

Canonical: https://www.capterra.lu/software/155334/focus-desk

> Focus Desk est un système de pointe conçu pour enregistrer automatiquement les demandes des clients et traiter celles-ci rapidement et facilement, afin d'optimiser le service client.
> 
> Conclusion : 1 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Simplicité**.

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## Présentation

### Qui utilise Focus Desk ?

Il s'agit d'outils de service client pour entreprises de toutes tailles. Focus Desk est disponible partout dans le monde (dans la mesure où Internet est accessible) et prend en charge tous les canaux de communication.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **5.0/5** | 1 Avis |
| Simplicité | 5.0/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 5.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | - | ( Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Focus Telecom
- **Pays**: Warsaw, Pologne
- **Fondé**: 2008

## Contexte commercial

- **À partir de**: 19,00 $US
- **Type de licence**:  (Version gratuite disponible) (Essai gratuit)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais, polonais
- **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Pologne, Royaume-Uni, États-Unis

##  Fonctionnalités

- Alerts/Escalation
- Communication multicanal
- Définition des priorités
- Gestion des accords de service
- Gestion des flux de travail
- Macros et réponses types
- Portail libre-service
- Rapports et analyses
- Routage automatisé

## Ressources d'aide

- Service client/e-mail
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)

##  Logiciels similaires

1. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Milvus](https://www.capterra.lu/software/202528/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3409 reviews)
4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.lu/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Avis

### "Smart system" — 5.0/5

> **Wojciech** | *12 janvier 2017*
> 
> With the Focus Desk system, there was a significant increase in the number of issues closed within 48 hours, the phone channel service got faster and more efficient, and general service quality went up. The implementation was quick, we have Focus Telecom technical support on hand when needed, and the system itself is very intuitive.

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/155334/focus-desk)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/155334/focus-desk> |
| de-AT | <https://www.capterra.at/software/155334/focus-desk> |
| de-CH | <https://www.capterra.ch/software/155334/focus-desk> |
| en | <https://www.capterra.com/p/155334/Focus-Desk/> |
| en-AE | <https://www.capterra.ae/software/155334/focus-desk> |
| en-AU | <https://www.capterra.com.au/software/155334/focus-desk> |
| en-CA | <https://www.capterra.ca/software/155334/focus-desk> |
| en-GB | <https://www.capterra.co.uk/software/155334/focus-desk> |
| en-IE | <https://www.capterra.ie/software/155334/focus-desk> |
| en-IL | <https://www.capterra.co.il/software/155334/focus-desk> |
| en-IN | <https://www.capterra.in/software/155334/focus-desk> |
| en-NZ | <https://www.capterra.co.nz/software/155334/focus-desk> |
| en-SG | <https://www.capterra.com.sg/software/155334/focus-desk> |
| en-ZA | <https://www.capterra.co.za/software/155334/focus-desk> |
| es | <https://www.capterra.es/software/155334/focus-desk> |
| es-AR | <https://www.capterra.com.ar/software/155334/focus-desk> |
| es-CL | <https://www.capterra.cl/software/155334/focus-desk> |
| es-CO | <https://www.capterra.co/software/155334/focus-desk> |
| es-CR | <https://www.capterra.co.cr/software/155334/focus-desk> |
| es-DO | <https://www.capterra.do/software/155334/focus-desk> |
| es-EC | <https://www.capterra.ec/software/155334/focus-desk> |
| es-MX | <https://www.capterra.mx/software/155334/focus-desk> |
| es-PA | <https://www.capterra.com.pa/software/155334/focus-desk> |
| es-PE | <https://www.capterra.pe/software/155334/focus-desk> |
| fr | <https://www.capterra.fr/software/155334/focus-desk> |
| fr-BE | <https://fr.capterra.be/software/155334/focus-desk> |
| fr-CA | <https://fr.capterra.ca/software/155334/focus-desk> |
| fr-LU | <https://www.capterra.lu/software/155334/focus-desk> |
| ja | <https://www.capterra.jp/software/155334/focus-desk> |
| nl | <https://www.capterra.nl/software/155334/focus-desk> |
| nl-BE | <https://www.capterra.be/software/155334/focus-desk> |

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