--- description: Freshsales : qu'en pensent les utilisateurs ? Lisez les avis clients sur Freshsales, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des leads](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.lu/software/155563/freshsales Page : 1/26\ Suivant: [Page suivante](https://www.capterra.lu/software/155563/freshsales?page=2) > Freshsales est un logiciel complet de CRM et de gestion des leads conçu pour les équipes de vente. > > Conclusion : 621 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Freshsales ? Secteurs de la technologie, fournisseurs de services professionnels, secteur de l'enseignement, immobilier, hôtellerie, soins de santé, commerce électronique, commerce de détail, électronique grand public, télécommunications, finances et comptabilité, assurances. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 621 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Freshworks - **Pays**: San Mateo, É.-U. - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 11,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois traditionnel, espagnol, français, italien, néerlandais, polonais, portugais, russe - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Autriche, Belgique, Bolivie, Brésil, Canada, Chili, Colombie, Costa Rica, Espagne, France, Inde, Indonésie, Irlande, Israël, Italie, Japon et 22 de plus ## Fonctionnalités - A/B Testing - Actions découlant d'un événement - Base de données de clients - Communication multicanal - Contacts partagés - Distribution de leads - Fonction de glisser-déposer - Fonctions pour secteur de l'assurance - For Financial Institutions - Gestion d'équipe - Gestion de cas juridiques - Gestion de la communication - Gestion des activités commerciales - Gestion des calendriers - Gestion des clients - Gestion des conflits - Gestion des contacts - Gestion des documents - Gestion des donateurs - Gestion des e-mails - Gestion des flux de travail - Gestion des leads - Gestion des listes d'appels - Gestion des tâches - Gestion du pipeline de ventes - Heatmaps - Importation et exportation de données - Lead nurturing - Logiciels d'expérience client - Mesure des performances - Modèles d'e-mails - Notes de cas - Outils de collaboration - Planification - Planification des rendez-vous - Pour organisations et équipes commerciales - Rapports de ventes - Rapports et analyses - Real-Time Notifications - Recherche/Filtre - Saisie de leads - Segmentation de leads - Signature électronique - Split testing - Suivi comportemental - Suivi des clics - Suivi des clients - Suivi du temps - Tableau de bord d'activités - Third-Party Integrations ... et 28 fonctionnalités supplémentaires ## Intégrations (20 au total) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... et 5 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Gestion des leads](https://www.capterra.lu/directory/30017/lead-management/software) ## Catégories connexes - [Gestion des leads](https://www.capterra.lu/directory/30017/lead-management/software) - [Logiciels de CRM pour la construction](https://www.capterra.lu/directory/30657/construction-crm/software) - [Logiciels de CRM pour ONG](https://www.capterra.lu/directory/31515/nonprofit-crm/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [Logiciels de SFA (Sales Force Automation)](https://www.capterra.lu/directory/12/sales-force-automation/software) ## Logiciels similaires 1. [Zoho CRM](https://www.capterra.lu/software/155928/zoho-crm) — 4.3/5 (6967 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.lu/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18769 reviews) 4. [HubSpot CRM](https://www.capterra.lu/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 5. [EngageBay CRM](https://www.capterra.lu/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Avis ### "An Excellent All-In-One CRM and EDM Platform" — 5.0/5 > **Duncan** | *9 août 2023* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: Freshsales consolidates virtually every CRM and EDM function that my business needs. I've discontinued my Mailchimp and Zoho subscriptions as a result, and will probably continue cancelling some of my other subscriptions as Freshsales adds more features. The ease of use, capabilities, and value for money are, overall, excellent. I mostly use Freshsales for contact management, collecting self-reported attribution, and email marketing. > > **Inconvénients**: As with many feature-dense products, there are some parts that are more polished/easier to use than others. I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date (I was saved by Freshworks' excellent support). I also had some trouble setting up self-reported attribution the way I wanted. ----- ### "Best high end software for sales manager and their team working in startups" — 4.0/5 > **Devyani** | *28 mars 2022* | Banque | Taux de recommandation : 9.0/10 > > **Avantages**: I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns. > > **Inconvénients**: I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again. > > There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing \& sales department. ----- ### "Freshsales. Fresh start." — 3.0/5 > **Tori** | *14 août 2023* | Machines | Taux de recommandation : 6.0/10 > > **Avantages**: Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive\! > > **Inconvénients**: As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. > > This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. ----- ### "Best Features of Freshsales CRM" — 5.0/5 > **Yogesh** | *10 octobre 2022* | Recherche | Taux de recommandation : 9.0/10 > > **Avantages**: Phone system \& O365 Email Integration \& reporting features. > > **Inconvénients**: Unable to configure Phone system in other VOIP Devices like IP Phone \& Polycom Conference Devices. Linking of Deals with Emails > > Global Compliance requirement as such that of GDPR \& Other relevant regulation with regards to DATA Management \& security. ----- ### "Good sales and marketing CRM" — 4.0/5 > **Utilisateur vérifié** | *21 juillet 2022* | Eau/gaz/électricité | Taux de recommandation : 7.0/10 > > **Avantages**: It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website. > > **Inconvénients**: The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one. > > It's fine overall but earlier support was good and now it's difficult to get a hold of rep. ----- Page : 1/26\ Suivant: [Page suivante](https://www.capterra.lu/software/155563/freshsales?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/155563/freshsales) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées