--- description: Natterbox : qu'en pensent les utilisateurs ? Lisez les avis clients sur Natterbox, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Natterbox - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de téléphonie](/directory/30084/telephony/software) > [Natterbox](/software/155887/natterbox) # Natterbox Canonical: https://www.capterra.lu/software/155887/natterbox Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/155887/natterbox?page=2) > Solution de téléphonie cloud conçue pour améliorer l'expérience client avec la saisie de données, l'intelligence et l'analyse. > > Conclusion : 22 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Natterbox ? Cette solution s'adresse à la fois aux PME et aux entreprises. Multi-bureaux. Utilisateurs Salesforce. "Micro-multinationales". ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 22 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Natterbox - **Pays**: Chicago, É.-U. - **Fondé**: 2009 ## Contexte commercial - **À partir de**: 52,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Albanie, Allemagne, Australie, Autriche, Azerbaïdjan, Belgique, Bosnie-Herzégovine, Bulgarie, Canada, Chine, Chypre, Croatie, Espagne, France, Grèce, Hongrie, Irlande, Islande, Italie, Japon et 22 de plus ## Fonctionnalités - Alertes/Notifications - Automate d'appel - Autorisations basées sur les rôles - CTI (couplage téléphonie informatique) - Distribution automatique des appels - Distribution des appels - Enregistrement des appels - Extensions virtuelles - Filtrage d'appels - Gestion de la communication - Gestion de la qualité - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des listes d'appels - Gestion des listes d'attente - Groupes d'appel - IVR - Identification de l'appelant - Interface d'agent - Journalisation des appels - Liaisons SIP - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - PBX - Personnalisation de la voix - Planification des rappels - Prise en charge de plusieurs scripts - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Rapports sur les appels - Routage automatisé - Routage des appels - Saisie téléphonique - Scripts d'appel - Suivi des appels - Suivi des appels - Suivi des conversions - Suivi des mots-clés - Synthèse vocale - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transfert d’appel ## Intégrations (3 au total) - Salesforce Platform - Salesforce Sales Cloud - Salesforce Service Cloud ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) ## Catégories connexes - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) - [Suivi des appels](https://www.capterra.lu/directory/30901/call-tracking/software) - [Logiciels de VoIP](https://www.capterra.lu/directory/30940/voip/software) ## Logiciels similaires 1. 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[Zoom Phone](https://www.capterra.lu/software/208535/zoom-phone) — 4.5/5 (243 reviews) ## Avis ### "Moving from Copper to the Cloud" — 4.0/5 > **Utilisateur vérifié** | *12 août 2021* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Salesforce Integration – This is just fantastic, having a Cloud Base IP telephony solution that’s integrated into our Single View of the Customer CRM, Salesforce just brings so much benefit, which we will likely continue to discover and build upon, enabling us for years to come. > > **Inconvénients**: The reporting is great, however, the dashboards (wallboards) especially for a Service Desk could do with some work, and it would be great to have deeper \& tighter Salesforce Omnichannel integration, overall these are only minor considerations for our business case. > > The Natterbox solution came at exactly the right time for us, being a transformational enabler for our longer-term strategies while helping us to keep productivity high across the teams while working from home during the pandemic. ----- ### "Best of Breed Technology" — 5.0/5 > **Andrew** | *24 juin 2020* | Machines | Taux de recommandation : 10.0/10 > > **Avantages**: The system is extremely flexible and is able to integrate extremely well with salesforce. > > **Inconvénients**: The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu. > > We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; \[SENSITIVE CONTENT HIDDEN\] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able to shine. \[SENSITIVE CONTENT HIDDEN\] was our lead project manager, and \[SENSITIVE CONTENT HIDDEN\] was the implementation engineer. Between both of them, I felt like we were in good hands through the entire process. They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company. After looking at all of the potential phone systems, I think we made the right choice to partner with Natterbox. The integration with salesforce is built from the ground up and provides world-class customization. We are pleased with the new system and are looking forward to the future of using it. ----- ### "Easy integration great for calling and monitoring, sometimes has bugs" — 3.0/5 > **Richa** | *28 août 2021* | Marchés boursiers | Taux de recommandation : 7.0/10 > > **Avantages**: It's easy to use with salesforce and integrates well with the reporting features and saving the call recordings. > > **Inconvénients**: Sometimes plays up and has issues like 'dial failed' requiring a reset/computer reset. > > Overall 90% of the time reliable, occasionally plays up ----- ### "Natterbox, good software to have for calls/sales" — 4.0/5 > **Jonathan** | *23 août 2021* | Services financiers | Taux de recommandation : 8.0/10 > > **Avantages**: The integration with Salesforce, the scheduling for future calls, and real time tracking > > **Inconvénients**: It crashes, and it takes time to reboot. It is a work in progress. Doesnt happen much, but one this that it is concerning is, when dialing overseas, sometimes the calls do go through or the signal is extremely bad. > > Overall, is a good experience. Of course, if natterbox fix the software for long distance calls, it would be amazing\! But that is not to say, that this crashes and errors actually are rare, so I am happy overall. ----- ### "JP's review" — 4.0/5 > **Jean-Pierre** | *24 août 2021* | Services financiers | Taux de recommandation : 7.0/10 > > **Avantages**: - All basic functionalities covered - Good integration with SF - Ambitious roadmap with voice recognition, transcripts etc. > > **Inconvénients**: - Lacks some monitoring features (e.g. more real time details) - Some data not integrated with Salesforce - No full VoIP solution - No easy way to manage licenses (identify last date of usage etc.) - Support in case of issues takes time (sometimes several weeks) without necessarily solving the issue > > Very good relationship with customer success teams (as part of QBRs and spot projects), good product overall with many of the key features we usually look for. But complex license management and lack of support sometimes ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/155887/natterbox?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/155887/natterbox) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Données structurées