--- description: Supportbench : qu'en pensent les utilisateurs ? Lisez les avis clients sur Supportbench, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Supportbench - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [Supportbench](/software/155934/supportbench) # Supportbench Canonical: https://www.capterra.lu/software/155934/supportbench Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/155934/supportbench?page=2) > Meilleur rapport qualité/prix sur le marché en combinant tous les outils sur une seule plateforme intuitive. > > Conclusion : 117 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Supportbench ? La solution est au service des entreprises, petites et grandes, qu'il s'agisse de sociétés du Fortune 500, de prestataires d'infogérance ou de jeunes start-up qui ont besoin de la puissance nécessaire pour rivaliser avec leurs concurrents, évoluer rapidement et fournir un service client exceptionnel. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 117 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Supportbench Services - **Pays**: Vancouver, Canada - **Entreprise fondée en**: 2015 ## Contexte commercial - **À partir de**: 32,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Alerts/Escalation - Audit des problèmes - Base de données de clients - Catalog Management - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Définition des priorités - Enquêtes et feedback - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion des accords de service - Gestion des affectations - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des connaissances - Gestion des e-mails - Gestion des flux de travail - Gestion des listes d'attente - Gestion des tickets de support - Gestion des tâches - Gestion des utilisateurs - Logiciels d'expérience client - Macros et réponses types - Messagerie instantanée - Mise en forme de texte - Modèles personnalisables - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Routage automatisé - Stratégie de marque personnalisable - Suivi des interactions - Suivi des problèmes - Sécurité des données - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Éditeur de texte enrichi ## Intégrations (14 au total) - Azure DevOps - Harvest - HubSpot CRM - Jira - Linear - LiveChat - Meta for Business - Microsoft Teams - NinjaOne - RingEX - Salesforce Sales Cloud - Slack - Twitter/X - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) - [Base de connaissances](https://www.capterra.lu/directory/32454/knowledge-base/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18806 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3470 reviews) ## Avis ### "Supportbench Improves Support Operations" — 5.0/5 > **Mercy** | *8 avril 2025* | Pétrole et énergies | Taux de recommandation : 10.0/10 > > **Avantages**: The multi-brand support and fully white-labeled portals helped us cleanly separate our support workflows by brand. The Outlook-style email editor made the transition painless for the team. Easy to onboard, and customers noticed the difference. > > **Inconvénients**: Some of the alert settings could be more granular. During high-volume days, our agents become overwhelmed with notifications. > > Unified customer experience support in an excellent way ----- ### "Goodbye Spreadsheets, Hello Supportbench" — 5.0/5 > **Grace A.** | *9 avril 2025* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: The AI-generated resolution summaries and unified view of open/pending/closed issues made reporting way easier. Our front-line agents love the ticket views and how fast they can triage now. It’s like we finally got our act together. > > **Inconvénients**: We didn’t realize how much we needed onboarding videos until we got started. A few more onboarding videos would have saved us some time. > > As our support volume grew, spreadsheets and shared inboxes became unsustainable. Supportbench delivered the structure and scalability we needed. The platform’s unified issue tracking, AI-powered summaries, and agent-friendly interface significantly improved reporting and response times. While onboarding could benefit from enhanced video resources, the overall impact on our operational efficiency and customer satisfaction has been substantial. Our experience with Supportbench has been transformative, as it positioned us to scale support easily. ----- ### "We don't need a dedicated IT guy just to change a workflow" — 4.0/5 > **Sofia** | *22 août 2026* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: With our old setup, making any small change meant putting in a request to a dedicated system admin. Supportbench lets our own team build custom routing and dashboards without needing a tech degree. We even use the custom data tables to store unique client info right next to the ticket, which keeps things super flexible. > > **Inconvénients**: Setting up custom permissions in Supportbench took a lot of guessing and checking on my end. The security settings do work well, but I definitely had to rebuild a few of our staff roles a couple of times before the access levels felt right. > > We finally got a platform we can control ourselves instead of begging developers to make tiny dashboard tweaks. It gave our team the freedom to adapt our daily queues and rules on the fly without waiting around for help. ----- ### "SupportBench is respectable" — 3.0/5 > **Tim** | *5 décembre 2024* | Logiciels | Taux de recommandation : 5.0/10 > > **Avantages**: We got great customer support from the SupportBench team. They helped us configure the solution and got us going. We liked that we could post our user guides/articles in addition to just maintaining a ticketing system. We get email notifications and Slack notifications when tickets come in - this is a big help. > > **Inconvénients**: This is the first ticketing system I have managed, but I thought the user experience could have been better. I haven't tried anything else yet, but it didn't jump out at me. I wish it could have been a little more intuitive, but the core functionality was there. > > Good support - and useful for a small startup needing to track service tickets at a respectable price point. ----- ### "Supportbench Customer Service Management Review" — 4.0/5 > **Tsitsi Hazel** | *22 mai 2022* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: Quick and efficient workflow turnaround in less time, with immediate results. Bright visual interface showing an interactive dashboard, including real-time customer service tickets to work on and ease of customization. You can view the types of communication requests coming in - all emails, phone calls, notes, etc. are in one place and can be shared between all team members. There are user forums to engage customers, and keywords are highlighted within communication requests to allow the direction of prioritized cases to team members, as well as the creation of customized surveys. Ability to log and keep track of multiple checkpoints across different platforms, thus giving detailed reporting of KPIs. > > **Inconvénients**: Requires a bit of time to get past the initial learning curve of some of its more complex tools. It may also take some time to enable and activate some of the more powerful features, such as automation and workflows. At times you can miss cases, or miss the responses to already existing cases. Sometimes cases can be duplicated, and the notification system can get crowded. > > Supportbench is a full-stack Customer Service Management tool, ticketing system, and analytic tool that is affordable, customer-friendly, and provides a better understanding of products and services that customers need through analytics and data. It is also cross-platform as it is available on web-based, cloud, SaaS, and different operating systems, ie. Windows, Mac, Linux, Android, and iOS. ----- Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/155934/supportbench?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/155934/supportbench) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées