--- description: Toky : qu'en pensent les utilisateurs ? Lisez les avis clients sur Toky, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Toky - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de téléphonie](/directory/30084/telephony/software) > [Toky](/software/156115/toky) # Toky Canonical: https://www.capterra.lu/software/156115/toky Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/156115/toky?page=2) > Passez et recevez des appels à partir de votre site web, de vos réseaux sociaux et de vos téléphones depuis un seul endroit, facilement et à un prix abordable. > > Conclusion : 106 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Toky ? Les start-up et les PME qui ont besoin de recevoir et de passer des appels à partir de leur site web, de leurs réseaux sociaux et de leurs téléphones, le tout en un seul endroit et à un prix abordable. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 106 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Toky - **Pays**: Palo Alto, É.-U. - **Fondé**: 2014 ## Contexte commercial - **À partir de**: 25,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, portugais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Automate d'appel - Automated Attendant - CTI (couplage téléphonie informatique) - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Gestion des centres d'appel - Gestion des contacts - Gestion des listes d'attente - IVR - Interface d'agent - Journalisation des appels - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - PBX - Rapports et analyses - Routage automatisé - Routage des appels - Suivi des appels - Synthèse vocale - Transcription des appels - Transfert de fichiers - Transfert d’appel ## Intégrations (25 au total) - ActiveCampaign - Agile CRM - Freshdesk - Freshsales - Front - Google Data Studio - Highrise - HubSpot CRM - Insightly - Intercom - Keap - Kommo - Kustomer - Meta for Business - Pipedrive ... et 10 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) ## Catégories connexes - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Solutions de téléphonie professionnelle](https://www.capterra.lu/directory/31101/business-phone-systems/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) ## Logiciels similaires 1. [3CX](https://www.capterra.lu/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Dialpad](https://www.capterra.lu/software/190976/dialpad-sell) — 4.2/5 (562 reviews) 4. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (315 reviews) 5. [Aircall](https://www.capterra.lu/software/144486/aircall) — 4.2/5 (458 reviews) ## Avis ### "Decent VOIP service for the price" — 3.0/5 > **Vincent Po** | *2 février 2019* | Services d'information | Taux de recommandation : 7.0/10 > > **Avantages**: I researched a lot of VOIP vendors, so many were sooooo expensive for what they offered. Toky was reasonably priced for the functionality offered. So far, not too bad. Support has always seemed to be quick to respond. I like the IVR telephone menu \& call recording features. > > **Inconvénients**: Call quality can vary and mobile app is pretty much non-existent. As someone else has mentioned, lack of integrations makes it a bit annoying (especially when it doesn't seem to even integrate through Zapier). > > Overall, we've been satisfied for our purposes. ----- ### "Toky is the best choice out there\!" — 5.0/5 > **Giorgos** | *15 septembre 2020* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: The integration with Intercom is smooth The platform is easy to use Has many options for IVR and general settings > > **Inconvénients**: There isn't something about the software that I don't like - the only negative thing is that for my area they don't have Weekend Support yet - they told me they will fix that soon, but for now, I am worried that if something during the weekend I might have to wait some time until its fixed. Luckily, I haven't had any big issues with it anyways, so this is mostly anxiety rather than an actual problem. > > As soon as started in my current company, they had been using Intercom for some time - so I had the difficult task of finding a phone channel provider that would integrate with that. After months of trials with almost all available products, I came across Toky, and boy was I lucky\! The integration was smooth and had all the functionality I was looking for, the Support Team and especially \[SENSITIVE CONTENT HIDDEN\] really helped me set it up quickly and they have the best prices out there, both for the product and outbound calls. I would recommend it 100%. ----- ### "Once a pioneering firm, Toky has regrettably been left to deteriorate by Messagebird" — 2.0/5 > **Utilisateur vérifié** | *24 janvier 2024* | Hôpitaux et soins de santé | Taux de recommandation : 3.0/10 > > **Avantages**: My journey with Toky began in 2016, an era marked by their innovative spirit and exceptional support. As a small business, we thrived on their affordable services, regular feature updates, and accessible customer care, including calls and live chats. > > **Inconvénients**: However, the acquisition by Messagebird marked a downturn. The removal of call and live chat support eroded the essence of Toky's customer-centric approach. The platform stagnated, lacking significant updates or improvements, a stark contrast to the once dynamic and evolving service. The real blow came with a recent billing debacle – a 10-minute call ludicrously charged at $166.99, deviating massively from the advertised rate. The handling of this issue was as disappointing as the overcharge itself, signaling a concerning neglect by Messagebird. > > The decline from a customer-focused innovator to a platform where service and care have noticeably dwindled is disheartening. Toky, under Messagebird's wing, has unfortunately transformed from a thriving service to a neglected one. This, coupled with the recent billing issue, leads me to believe that Toky's days might be limited. It is with regret that I cannot recommend Toky to others, not just because of the latest billing fiasco but also due to my growing conviction that the platform has been more or less abandoned. ----- ### "Best option on the market for sales department" — 4.0/5 > **Vladislavs** | *27 mai 2019* | Secteur maritime | Taux de recommandation : 9.0/10 > > **Avantages**: It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive. > > **Inconvénients**: Currently it's not possible to set a separate Administrator account without it being a User (paid) > > We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully. ----- ### "Nice and easy to use\! Good support" — 4.0/5 > **Rik** | *12 février 2020* | Comptabilité | Taux de recommandation : 9.0/10 > > **Avantages**: We use Toky to call with our whole team (included developers), so we can speak all to our new users. It's nice that I can manage easily the hole team and create in just a few clicks a new user. > > **Inconvénients**: Some times the "Mute" doesn't work. (6 of 10 it don't work) so we need to look at how that comes > > I can easily call with members and also with the feature "Power dialer" we can call quicker. ----- Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/156115/toky?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/156115/toky) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## Données structurées