---
description: Hello Customer : qu'en pensent les utilisateurs ? Lisez les avis clients sur Hello Customer, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hello Customer - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/30671/customer-experience/software) > [Hello Customer](/software/156650/hello-customer)

# Hello Customer

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> Plateforme Voice of Customer basée sur l’IA qui analyse les feedbacks clients, détecte le sentiment et identifie les facteurs clés du NPS et du CSAT.
> 
> Conclusion : 8 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Hello Customer ?

Entreprises européennes de taille moyenne et grandes organisations qui collectent des feedbacks clients à grande échelle et souhaitent analyser la VoC, le sentiment et les facteurs clés du NPS et du CSAT.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 8 Avis |
| Simplicité | 4.1/5 | D'après l'ensemble des avis |
| Support client | 4.7/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 3.8/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Insider Metrics
- **Fondé**: 2015

## Contexte commercial

- **À partir de**: 9.999,00 €
- **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: allemand, anglais, espagnol, français, néerlandais
- **Pays disponibles**: Allemagne, Autriche, Belgique, Danemark, Espagne, Finlande, France, Irlande, Luxembourg, Monaco, Norvège, Pays-Bas, Portugal, Royaume-Uni, Suisse, Suède, États-Unis

##  Fonctionnalités

- Alertes/Notifications
- Analyse de texte
- Analyse des sentiments
- Analyse des tendances
- Analyse visuelle
- Annotations
- Balisage des éléments du discours
- Bibliothèque de questions
- Collecte de données multicanal
- Collecte de réponses hors ligne
- Commentaires anonymes
- Communication multicanal
- Distribution multicanal
- Division des questions (question branching)
- Enquête mobile
- Enquêtes et feedback
- Extraction de données
- Formulaires personnalisables
- Gestion de l'expérience client
- Gestion des commentaires
- Gestion des commentaires négatifs
- Gestion des e-mails
- Gestion des enquêtes et sondages
- Importation et exportation de données
- Machine learning
- Messagerie SMS
- Modèles personnalisables
- Outils de collaboration
- Personnalisation des URL
- Prise en charge de plusieurs langues
- Questions personnalisables
- Rapports et analyses
- Rapports et statistiques
- Recherche/Filtre
- Segmentation
- Segmentation de la clientèle
- Sondages d'opinion
- Structure des enquêtes de Net Promoter Score (NPS)
- Structure enquêtes CES
- Structure enquêtes CSAT
- Suivi de l'engagement
- Suivi des plaintes
- Tableau de bord
- Tableau de bord d'activités
- Third-Party Integrations
- Visualisation de données

## Intégrations (8 au total)

- Freshdesk
- Google Tag Manager 360
- Hotjar
- Pointerpro
- Salesforce Platform
- Snowflake
- Zapier
- Zendesk Suite

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique

## Category

- [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software)

## Catégories connexes

- [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software)
- [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software)
- [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software)
- [Logiciels de NPS (Net Promoter Score)](https://www.capterra.lu/directory/32075/nps/software)
- [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software)

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2. [SurveyLab](https://www.capterra.lu/software/80891/mysurveylab-com) — 4.9/5 (62 reviews)
3. [Birdeye](https://www.capterra.lu/software/152997/birdeye) — 4.7/5 (702 reviews)
4. [Typeform](https://www.capterra.lu/software/137289/typeform) — 4.7/5 (945 reviews)
5. [Lucky Orange](https://www.capterra.lu/software/150695/lucky-orange) — 4.7/5 (260 reviews)

## Avis

### "Good way to get customer feedback" — 5.0/5

> **Balwinder** | *18 avril 2019* | Gestion de l'enseignement | Taux de recommandation : 8.0/10
> 
> **Avantages**: A business can grow only by understanding customer needs and feedbacks. Hello customer is a great and easy way to know your customers in better way and this definitely increases the chance to grow a business efficiently.
> 
> **Inconvénients**: I think this is really a great to reach and know your customers but, the company should increase its popularity.
> 
> It helped me know my customers well.

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### "important tool to work on customer centricity" — 5.0/5

> **Lieven** | *20 janvier 2023* | Télécommunications | Taux de recommandation : 9.0/10
> 
> **Avantages**: Easy to use also on integration level, interesting customer insights
> 
> **Inconvénients**: less performant tooling for long surveys
> 
> Great tooling but even more important the great support and the possibility to discuss business challenges

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### "feedback" — 3.0/5

> **isabelle** | *14 novembre 2019* | Événementiel | Taux de recommandation : 7.0/10
> 
> **Avantages**: objective way of data processing , rather than individual interpretation
> 
> **Inconvénients**: The text interpretation by Isaac in the several languages could be better
> 
> Good collaboration, we have the impression that - although not all the problems are solved -  the remarks are listened to and in the short term small changes happen which make a difference in the way of using the system.

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### "A great tool with a great team" — 4.0/5

> **Navid** | *27 novembre 2019* | E-learning | Taux de recommandation : 9.0/10
> 
> **Avantages**: Hello Customer brings all the NPS data of our different products in one place and helps us to understand our customers better and find out what are the things we should continue doing and what are the things that we should improve on.
It helps us to know points of improvement and create product road maps and understand what are the things that we need to prioritize.
Also, the platform helps to automatically calculate the NPS for different batches of the customers and compare different batches and program feedback and score in order to have a better overview of how a product is doing throughout the time and compared to other products.
On top of that, Hello Customer's team are very friendly and helpful in guiding and helping and response very fast and clear.
We have a great working relationship with them in the past years and happy to continue this relationship
> 
> **Inconvénients**: I would like more control over the Quarantine periods (the system doesn't send multiple surveys to the same customer). In the sense that the Touchpoint can differentiate the quarantine period based on the metadata that we are sending to the platform. So if we are using the same touchpoint for programs A and B, I can set one Quarantine period. However, I would prefer that the touchpoint can differentiate these two and don't count one quarantine for both.
> 
> NPS is one of the key metrics in Mindvalley and we are always striving to improve our products, services, and customer experience and Hello Customer helps us to achieve this goal.

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### "Delivers the promise." — 4.0/5

> **Tayfun** | *22 novembre 2019* | Fabrication électrique/électronique | Taux de recommandation : 7.0/10
> 
> **Avantages**: It works as expected and delivers what it says it does.
> 
> **Inconvénients**: Reporting. It's practically useless. Where it displays information that can be used, if you need to capture this information for multiple points (in our case, different regions, divisions and markets) and if you need e.g. 10 different points (in our case, this is more) you have to update your filters 10 times by clearing all options and start filtering from scratch. Total waste of time. Expected improvements, suggestions of usage, etc. were shared 2-3 times, to 2-3 different people and these were never considered although many updates were received to the product, including a big one which looked like a complete overhaul.
> 
> The goal was to send NPS surveys, in the frequency that we'd like, with a quarantine period for customers, by uploading a custom Excel file, in multiple languages. And the product enables this, the way we want.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/156650/hello-customer)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
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| en-AE | <https://www.capterra.ae/software/156650/hello-customer> |
| en-AU | <https://www.capterra.com.au/software/156650/hello-customer> |
| en-CA | <https://www.capterra.ca/software/156650/hello-customer> |
| en-GB | <https://www.capterra.co.uk/software/156650/hello-customer> |
| en-IE | <https://www.capterra.ie/software/156650/hello-customer> |
| en-IL | <https://www.capterra.co.il/software/156650/hello-customer> |
| en-IN | <https://www.capterra.in/software/156650/hello-customer> |
| en-NZ | <https://www.capterra.co.nz/software/156650/hello-customer> |
| en-SG | <https://www.capterra.com.sg/software/156650/hello-customer> |
| en-ZA | <https://www.capterra.co.za/software/156650/hello-customer> |
| fr | <https://www.capterra.fr/software/156650/hello-customer> |
| fr-BE | <https://fr.capterra.be/software/156650/hello-customer> |
| fr-CA | <https://fr.capterra.ca/software/156650/hello-customer> |
| fr-LU | <https://www.capterra.lu/software/156650/hello-customer> |
| nl | <https://www.capterra.nl/software/156650/hello-customer> |
| nl-BE | <https://www.capterra.be/software/156650/hello-customer> |

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