--- description: Gladly : qu'en pensent les utilisateurs ? Lisez les avis clients sur Gladly, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gladly - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [Gladly](/software/156723/gladly) # Gladly Canonical: https://www.capterra.lu/software/156723/gladly Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/156723/gladly?page=2) > Gladly est une plateforme de service client radicalement personnalisée qui place les personnes au centre d'une conversation client unique et continue. > > Conclusion : 139 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Gladly ? L'éditeur travaille en partenariat avec des PME et des grandes entreprises B2C dans les secteurs du commerce de détail, de l'e-commerce, des voyages et de l'hôtellerie, ainsi que des centres d'appel afin de répondre aux besoins actuels des clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 139 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Gladly Software - **Pays**: San Francisco, É.-U. - **Fondé**: 2014 ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Afrique du Sud, Australie, Botswana, Canada, Danemark, Fidji, Finlande, Ghana, Irlande, Islande, Israël, Kenya, Malaisie, Malte, Namibie, Nigeria, Norvège, Nouvelle-Zélande, Ouganda, Papouasie-Nouvelle-Guinée et 9 de plus ## Fonctionnalités - AI Copilot - Accès mobile - Alerts/Escalation - Analyse de texte - Autoresponders - Base de données de clients - CTI (couplage téléphonie informatique) - Chat et messagerie - Chat proactif - Collecte de données multicanal - Communication multicanal - Distribution automatique des appels - Enquêtes et feedback - Enregistrement des appels - Gestion de contenu - Gestion de la base de connaissances - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des campagnes - Gestion des centres d'appel - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des listes d'attente - Gestion des modèles - Intelligence artificielle et machine learning - Journalisation des appels - Logiciels de chatbots - Macros et réponses types - Messagerie client en temps réel - Messagerie instantanée - Messagerie vocale - Personnalisation - Rapports et analyses - Relevé et historique des chats - Routage automatisé - Routage des appels - Réponses automatisées - Scripts d'appel - Stratégie de marque personnalisable - Suivi des appels - Suivi des interactions - Suivi des problèmes - Support client - Tableau de bord - Third-Party Integrations - Traitement automatique du langage naturel - Transferts/Routage ... et 2 fonctionnalités supplémentaires ## Intégrations (43 au total) - Ada - Adobe Commerce - Asana - Assembled - BigCommerce - Calabrio ONE - Delighted - Fivetran - Formstack Suite - Hark - HiOperator - Hightouch - Idiomatic - Klaviyo - Kodif ... et 28 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de VoIP](https://www.capterra.lu/directory/30940/voip/software) - [Logiciels de chatbots](https://www.capterra.lu/directory/32448/chatbot/software) - [Outils de chat avec IA](https://www.capterra.lu/directory/31596/conversational-ai-platform/software) ## Logiciels similaires 1. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.capterra.lu/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Zoho Desk](https://www.capterra.lu/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 5. [Intercom](https://www.capterra.lu/software/134347/intercom) — 4.5/5 (1131 reviews) ## Avis ### "Admin for over 6 Years, incredibly happy" — 5.0/5 > **Benjamin** | *2 novembre 2025* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: It's a wonderful CX platform. We handle oall of our volume via Gladly. A lot of out of the box featuresand we also use their AI products. > > **Inconvénients**: Not much, overall really happy with the platform. I would never say no to a decrease in pricing even though I think the pricing is fair based on the market. > > Overall, incredibly positive. We have used them for years, and it is a great platform. I have continued to renew with them. When you are a D2C eCommerce brand I would highly recommend. ----- ### "Happy Gladly Customer" — 4.0/5 > **Stephanie** | *17 février 2026* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: One of the most favorable aspects has been its exceptional ease of use. The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving productivity. The conversation-based structure—rather than a traditional ticketing model—has been a standout advantage. This approach provides a more natural, customer‑centric workflow, enabling our team to follow interactions seamlessly across channels and maintain full context in a single thread. As a result, we’re able to deliver faster, more personalized support while ensuring nothing gets lost in transition. > > **Inconvénients**: The reporting structure feels too segmented, requiring users to pull information from multiple areas rather than having access to a holistic, consolidated data view. Because most organizations in our industry rely on the same core metrics, having a pre‑built, unified dashboard that brings collective information together would be extremely valuable. A centralized reporting experience would reduce manual work, improve efficiency, and provide a clearer picture for decision‑making. > > Gladly continues to support our commitment to elevating the customer experience, and the team has expressed strong appreciation for the platform’s thoughtful design and streamlined functionality. ----- ### "Review" — 3.0/5 > **Taylor** | *17 août 2022* | Biens de consommation | Taux de recommandation : 7.0/10 > > **Avantages**: Gladly is pretty reliable and easy to use > > **Inconvénients**: The ringtone of calls is horrible. Should be customizable > > 6 out of 10 ----- ### "Wonderful Platform That Easily Fixes the Multifaceted Customer Support Problem." — 5.0/5 > **Vishvesh** | *25 décembre 2025* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Gladly allows for all Customer communication channels conversation timelines, which provides support specialists necessary information to help resolve inquiries efficiently and Empoweringly. Gladly's Empowering Enviroment improves customer service, enables more successful resolutions, reduces repeat contacts, and ultimately makes it easier for customers and staff to work together. There are still some items we hope for, and I want to express my appreciation for the individuals who support me through Glady. Every week, they check in and provide updates about new features, meet my requests, and help me create more productive processes. I wholeheartedly endorse this application, as it can be quickly integrated and lets me keep all of my customer notes in one place, to help understand how my patrons' situations are evolving over time. > > **Inconvénients**: Extremely dedicated. Could not provide a better service for my clients. Because it has stored a detailed profile for each of my clients that contains important data about them, I can provide an exceptional level of service without wasting time. The members of my team have found this tool to be far more effective than our previous tool and are therefore very satisfied and productive with their experience with it. This is a tool that I highly recommend to anyone providing services to customers via multiple channels and parameters. > > We have encountered a number of issues with this product. First off the web interface only allows the user to access one web-page (tab) will crash if you access another page. If two pages are open at the same time, the call will be disconnected after ringing for two seconds. Another issue is that there is no way to upload images and videos; without this feature we can not properly assign and track incidents for our support teams because we have very little communication with support staff on how to assign ours to each other. The website also has no personality or design that would make it fun for me and my team when dealing with irate customers. Having multiple page layouts would help keep some of us engaged during slow down times. ----- ### "Gets the job done with great support" — 4.0/5 > **Kelly** | *8 octobre 2025* | Services aux consommateurs | Taux de recommandation : 8.0/10 > > **Avantages**: Gladly has continued to make our work lives significantly more efficient and organized. Now, every type of communication with a client is consolidated in one place, which has streamlined our workflow. We are able to run reports based on Topics and other factors, giving us valuable insights. The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and text times. Before Gladly, we had nothing comparable, so this has been a major improvement for us. All of this still holds true\! > > **Inconvénients**: There are a few challenges with the reports that I wish were addressed to make them easier to read. For instance, the Task Export report does not provide a straightforward way to filter the data. I often find myself copying and pasting this report into an Excel sheet just to extract the information I need. Ideally, I would prefer to have all the necessary details included in a single report, with the option to have it automatically emailed to me on a regular basis. We've also encountered some technical issues with the rules, which haven't worked out for us so far. However, I want to emphasize that the support team is PHENOMENAL. Despite these difficulties, they are always very responsive and do their best to assist us. > > Overall, there were cons, but the pros did outweigh them. Now, we can direct conversations to team members who are actually available, instead of those who are already occupied, such as being on another call. As a result, we no longer miss calls, or if we do, we know exactly who we need to follow up with. This improvement has helped us provide better customer service and respond to clients more promptly. While I have mentioned that the reports occasionally present some challenges, they still offer valuable insights that we would not have otherwise. ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/156723/gladly?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/156723/gladly) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées