Dialfire

LA Qualité du Support et le Service Client sont tout simplement Exceptionnel

Commentaires : Tout simplement Extra ordinaire, je n'ai que des éloges, nous avons été accompagné tout du long par l'équipe Support qui est vraiment la Brique essentielle de notre satisfaction vis a vis de dialfire.

Avantages :

la rapidité et la facilité de mise en oeuvre , ainsi que le déploiement dans l'entreprise mais aussi pour une utilisation avec des personnes en Télé Travail.

Inconvénients :

l'absence de documentation ou de formation sur le langage pour programmer des script ou faire des choses plus avancés.

pratique et très concret

Avantages :

La facilité de mise en action et le confort qu'en tirent les opérateurs à l'utilisation. Le support technique est très réactif et très pertinent.

Inconvénients :

Il manque l'une ou l'autre fonctionnalité pour se calquer à mon besoin précis , mais Dialfire est toujours là pour proposer des solutions et alternatives.

Powerful and support is very helpful to setup.

Commentaires : Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent.

Avantages :

Features, ease, and support... it does everything we would need and more.

Inconvénients :

There is a learning curve... but it is a powerful software to learn.

Outstanding Efficiency with Dialfire

Commentaires : Overall, our experience with Dialfire has been positive. We appreciate the ease of use and the ability to quickly manage customer outreach campaigns.

Avantages :

Dialfire has been an invaluable asset to our customer service team. It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform. It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues.

Inconvénients :

One downside to Dialfire is that it can be difficult to adjust existing campaigns, as it requires a lot of manual work. Additionally, the customer service team has found that the automation features can be a bit finicky.

A stable, growing and functional with a great support!

Commentaires : Very satisfied. Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee [SENSITIVE CONTENT]
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thinks actively and enriches us with fresh ideas and implementation options. A real added value for Dialfire.

Avantages :

Dialfire can be used very flexibly and individually. It allows automation to connect your own processes.

Inconvénients :

The administrator should be given more options here. The documentation should be developed a little further and made more understandable.