PrimePay

PrimePay

par PrimePay

Qui utilise PrimePay ?

PrimePay croit au pouvoir de la petite entreprise. Depuis 1986, PrimePay aide les petites entreprises à récupérer du temps sur la journée de travail pour se concentrer sur l'essentiel.

Description de PrimePay

C'est vrai, vous pouvez aimer la paie. La solution de paie, de fiscalité et RH tout-en-un est plus rapide que jamais. Une fois votre paie gérée, c'est au tour de vos taxes. L'éditeur garantit une conformité fiscale parfaite aux réglementations fédérales, étatiques et locales. Le service de paie inclut la solution de conseil RH gratuite. Ce service vous permet de rester en conformité et de responsabiliser vos employés grâce à des manuels, des formations offertes, etc.

Informations sur PrimePay

PrimePay

http://primepay.com/

Fondé en 1986

Prix de PrimePay

PrimePay n'est pas disponible en version gratuite mais propose un essai gratuit.

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

PrimePay - Fonctionnalités

Logiciels de paie
Conformité fiscale
Externalisation de la paie
Formulaire W-2/ 1099
Gestion des avantages
Impression de chèques
Portail libre-service
Prise en charge de plusieurs pays
Prise en charge de plusieurs états
Rapports de paie
Saisie sur salaire
Suivi 401(k)
Suivi des vacances/congés
Versement direct

Avis sur PrimePay

Afficher 5 avis sur 105

Note globale
4,5/5
Facilité d'utilisation
4,4/5
Service client
4,4/5
Fonctionnalités
4,3/5
Rapport qualité-prix
4,4/5
Shannon M.
Partner/Director of Operations
Services à la personne et aux familles, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 18/12/2018

"PrimePay Good Service"

Commentaires: PrimePay in general has been very responsive to our needs and requests. Having worked with multiple payroll companies in the past, I appreciate the large array of features combined with high touch customer service. I definitely recommend them.

Avantages: The software is more customizable than most. The customer service and responsiveness is quite good for a payroll company. PrimePay manages to deliver high quality features like a large company, but more high touch service like a smaller company.

Inconvénients: There is a limit to customization. The software cannot show a running tally of a person's hours worked per workweek on their time card in the mobile version. This has caused our mobile employees some issues in the field because they must manually add their timecards to stay on track for weekly hours and avoid unauthorized overtime.

Réponse de l'éditeur

envoyé par PrimePay le 19/12/2018

Thank you for your detailed review, Shannon. We highly value your feedback and strive to do everything we can to meet the needs of our clients. This information will be used to improve our products and services.

- Team PrimePay

  • Provenance de l'utilisateur 
  • Publié le 18/12/2018
Shannon M.
Owner/Director of Operations
Services à la personne et aux familles, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 02/08/2019

"PrimePay Timeworks and Payroll"

Commentaires: We have been able to address the majority of our needs and concerns with the Timeworks product. The personal assigned rep for payroll is a great benefit. We had repeatedly requested an increase to functionality with Timeworks. We were told it wasn't possible, however we found out that there was an upgrade to the Timeworks app that addressed the particular issue. While we were pleased with that, we were never informed this upgrade had been done or was available, so we missed out on the use of the upgraded product for nearly a year before we discovered it had been released.

Avantages: It is customizable and tailored to our business needs. The previous functionality issues with Timeworks have been addressed with the upgrade.

Inconvénients: It does occasionally have "bugs" especially with the geotagging feature. Since geotagging is a requirement for regulatory compliance within our business, we must monitor this carefully.

Réponse de l'éditeur

envoyé par PrimePay le 06/08/2019

Thank you for your review, Shannon! We are so happy to see that you like our customizable Payroll service. We will be sure to share your sentiments with our team! Have a great day. - Team PrimePay

  • Provenance de l'utilisateur 
  • Publié le 02/08/2019
Lindsay C.
Owner
Pétrole et énergies, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 25/10/2019

"Worst experience EVER"

Commentaires: Then after a month of working with them, they did not have direct deposit set up for the second payroll; Friday morning our employees were not paid. I spent the morning at the bank setting up a wire transfer and notifying all of our employees of the situation.
Needless to say, I should have just went with ADP when they initially bought out Wells Fargo. I just completed all documentation to make the switch and I 100% regret ever looking Prime Pays way.
Oh, and when I discussed the endless list of issues with Vice President Of Sales, his conclusion was Murphy's Law. So that gives you an idea of how they'll get to the bottom of your issues over at prime pay.

Avantages: there were zero pros with your company.

Inconvénients: I switched to primepay after wells fargo was bought out. I worked with primepay for two payroll runs and I truly don't believe I could have possibly received a more unprofessional experience. Rather than receiving all documents required, they trickled in over the course of two weeks. If they call and you don't answer, expect 4 more calls, voicemails, emails, and texts because they have zero sense of respect for anyone else's time.
I requested a manager in hopes of receiving a more professional experience.. I don't believe there is a single professional in their sales department all the way up to their VP of sales. what . a. joke.
THEN the day I sent over my company's voided check, was the same day my business checking account was compromised (VIA ACH meaning my account number and routing number was used which has never happened before. Thousands of dollars.) I do not believe this to be a coincidence, and I don't believe their emails are secured.
Moving on, I was promised that all of our employees would receive direct deposit beginning on first payroll as all of our employees are scattered across the country on various projects. I started this transition two weeks before payroll was due for this reason. They did not meet this agreement.

  • Provenance de l'utilisateur 
  • Publié le 25/10/2019
Ananay C.
Office Manager
Cabinet d'avocats, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 02/12/2019

"Great Service but....."

Commentaires: We are using the Time Clock System as well a complete Payroll Services.

Avantages: User Friendliness and Helpful Customer Service Team.

Inconvénients: I wish an email or reminder would be sent when there's system update.

Réponse de l'éditeur

envoyé par PrimePay le 03/12/2019

Hi Ananay, thanks so much for the nice review! We appreciate your business and hope to have many more years with you.

  • Provenance de l'utilisateur 
  • Publié le 02/12/2019
Susan W.
Business Manager
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 22/02/2019

"Great tool for our School"

Commentaires: PrimePay improved the efficiency of our payroll saving the school time and money. We are very happy that we made the change to PrimePay.

Avantages: The online platform makes it very easy to do payroll in a timely and accurate manner. Prior to converting to PrimePay we used a call in method and input errors would occur that we would not be made aware of until we received the printed copy of the payroll with the checks so correcting errors was always a time consuming process. By having the ability to enter payroll online and check the reports prior to submitting those errors are eliminated. The support staff can address any questions or issues before submission and they are very helpful. The move to direct deposit for all pay was also great.

Inconvénients: The only real oddity is that some of the reports round the number of hours to 1 decimal. For example, 8.25 hours would show as 8.3 which does not make sense from a time recording standpoint. The platform did not start out that way but after an upgrade by PrimePay the reports changed to that odd format.

Réponse de l'éditeur

envoyé par PrimePay le 27/02/2019

Thank you so much for your thoughtful and informative review, Susan. We are so glad to see that we have been able to save you both time and money while providing you with a reliable and accurate service. We highly value this feedback and will continue to work toward improving our platform.

- Team PrimePay

  • Provenance de l'utilisateur 
  • Publié le 22/02/2019