--- description: Userlane : qu'en pensent les utilisateurs ? Lisez les avis clients sur Userlane, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Userlane - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des changements](/directory/30958/change-management/software) > [Userlane](/software/157465/userlane) # Userlane Canonical: https://www.capterra.lu/software/157465/userlane Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/157465/userlane?page=2) > Userlane mesure l'adoption logicielle, assiste les utilisateurs in-app et prouve l'impact avec HEART analytics. > > Conclusion : 47 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Userlane ? Organisations dans la santé, les services financiers, l'industrie et la pharmacie qui doivent mesurer, améliorer et prouver la valeur de leurs investissements logiciels et IA. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 47 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Userlane - **Pays**: Munich, Allemagne - **Entreprise fondée en**: 2015 ## Contexte commercial - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais - **Pays disponibles**: Allemagne, Autriche, Belgique, Canada, Danemark, Finlande, France, Irlande, Italie, Norvège, Pays-Bas, Royaume-Uni, Suisse, Suède, États-Unis ## Fonctionnalités - Aide contextuelle - Alertes/Notifications - Analyse visuelle - Ciblage du public - Collecte de données multicanal - Création de contenu - Enquêtes et feedback - Formation sur application - Gestion de l'expérience client - Gestion de la communication - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des lancements - Gestion des tâches - Intégration de l'utilisateur - Outils en libre-service - Planification des changements - Prise en charge de plusieurs langues - Rapports et analyses - Structure des enquêtes de Net Promoter Score (NPS) - Suivi de l'engagement - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données - Workflow d'approbation ## Intégrations (9 au total) - Auth0 - Confluence - Google Workspace - KnowledgeOwl - Microsoft Entra ID - Okta - OneLogin - Ping Identity - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Gestion des changements](https://www.capterra.lu/directory/30958/change-management/software) ## Catégories connexes - [Gestion des changements](https://www.capterra.lu/directory/30958/change-management/software) - [Plateformes d'adoption numérique](https://www.capterra.lu/directory/31638/digital-adoption-platform/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) ## Logiciels similaires 1. [Zoho CRM](https://www.capterra.lu/software/155928/zoho-crm) — 4.3/5 (6972 reviews) 2. [360Learning](https://www.capterra.lu/software/211429/360learning) — 4.7/5 (488 reviews) 3. [Intercom](https://www.capterra.lu/software/134347/intercom) — 4.5/5 (1133 reviews) 4. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3423 reviews) 5. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1781 reviews) ## Avis ### "Very effective onboarding software for SaaS products" — 5.0/5 > **Jovan** | *30 octobre 2019* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Very effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI. Helped us a lot in dealing with customer retention and user activation. > > **Inconvénients**: I'm very satisfied. The analytics section could be a little bit improved in a visual way. > > Powerful onboarding software which is actually very easy to use. ----- ### "Implementing Userlane in the HR context" — 4.0/5 > **Utilisateur vérifié** | *24 mars 2022* | Conseil en gestion | Taux de recommandation : 9.0/10 > > **Avantages**: Userlane really helps users to learn new softwares in a modern way without overhelming them. You can easily combine it with software trainings to give all users a feeling of security - you get help within the system whenever you need it. Also for administrators the new analytics dashboard is very helpful. If there are any problems or mistakes with some guides you can see it directly in the dashboard and solve it. In addition adding new guides oder changing existing ones is pretty easy and implementable for anybody, even without coding skills. > > **Inconvénients**: A feature that could be really helpfull in the future is an integration with ticketing systems. Thereby the connection to the support, if users need it, can be improved within the system that is used. ----- ### "Great potential, but missing features to align the tours with our brand" — 3.0/5 > **Joran** | *15 mars 2022* | Logiciels | Taux de recommandation : 6.0/10 > > **Avantages**: Once you get the hang of the editor, it's a logical workflow that allows you to create something fast. > > **Inconvénients**: We really miss the possibility to upload our own fonts and having more design options for the tours we create. This holds us back from creating more tours, as it doesn't feel that it fits well into our product. ----- ### "Customer onboarding tool" — 4.0/5 > **Thomas** | *15 mars 2022* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: The insights are helpful so you can see which userlanes are used most often. The multi language option is important for us. Recording the steps works well once you are used to it. Easy to use for the end-user. Smooth integration in our own platform. > > **Inconvénients**: They are still a start/scale-up so not all features are as stable as expected. But this said it also gives us a lot of opportunities to talk to Userlane to get things moving when something is happening. > > Overall very satisfied as it works well for our end-users and we get a lot of feedback that the userlane tracks are very useful. We have been using the product for \>1y and saw it grow exponentially so excited to see what comes next. ----- ### "Effective and easy to use onboarding software" — 5.0/5 > **Daniel** | *3 mars 2021* | Impression | Taux de recommandation : 8.0/10 > > **Avantages**: Once the software was setup and running, I was able to manage the content of the tutorials easily myself and also add new steps in the guides any time. This way I do not depend on others to keep the content of our onboarding updated (only if complex features need to be developed). The backend is easy to use and offers sufficient customization features. > > **Inconvénients**: It's quite complicated to create or edit guides for a mobile software. > > Thanks to the Userlane tutorials our users have a perfect onboarding process in our software. This has helped us to improve the User Experience and significantly reduce the amount of customer support required. Working with the Userlane team has always been easy, fast and efficient. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/157465/userlane?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/157465/userlane) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées