--- description: Serviceware Knowledge : qu'en pensent les utilisateurs ? Lisez les avis clients sur Serviceware Knowledge, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Serviceware Knowledge - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des connaissances](/directory/30094/knowledge-management/software) > [Serviceware Knowledge](/software/157544/serviceware-knowledge) # Serviceware Knowledge Canonical: https://www.capterra.lu/software/157544/serviceware-knowledge Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/157544/serviceware-knowledge?page=2) > Logiciel simple et intuitif de gestion des connaissances, pour des services client plus productifs. Essayez gratuitement SABIO \! > > Conclusion : 20 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Serviceware Knowledge ? SABIO est utile dans de nombreux secteurs, mais il a été avant tout conçu pour les sociétés de service client et d'assistance client dans le but d'offrir un accès plus efficace et plus rapide à tous leurs agents et collaborateurs. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 20 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Serviceware - **Pays**: Idstein, Allemagne - **Fondé**: 1998 ## Contexte commercial - **À partir de**: 14,90 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, finnois, français, italien, néerlandais, polonais, roumain, russe, suédois, tchèque - **Pays disponibles**: Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Argentine, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Belize, Bermudes, Biélorussie, Bolivie, Bosnie-Herzégovine, Brésil, Bulgarie, Canada et 106 de plus ## Fonctionnalités - Catalog Management - Contrôles/Permissions d'accès - Discussions/Forums - Enquêtes et feedback - Gestion de contenu - Gestion de la base de connaissances - Logiciels d'expérience client - Outils de collaboration - Portail libre-service - Rapports et statistiques - Recherche en texte intégral - Third-Party Integrations ## Intégrations (2 au total) - Freshdesk - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) ## Catégories connexes - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3408 reviews) ## Avis ### "Sabio helpes us and our teams to work more efficient and deliver better quality" — 5.0/5 > **Dustin** | *20 octobre 2017* | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so. > > Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers ----- ### "Very helpful" — 4.0/5 > **Miguel A.** | *26 août 2019* | Marketing et publicité | Taux de recommandation : 8.0/10 > > **Avantages**: It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality > > **Inconvénients**: After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved. > > It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime. ----- ### "Next generation biological data Management" — 2.0/5 > **Utilisateur vérifié** | *9 novembre 2018* | Gestion de l'enseignement | Taux de recommandation : 7.0/10 > > **Avantages**: Well define GUI, optimiz process, good data handaling > > **Inconvénients**: Bigger size software, many bugs still need to fix. > > One stop data Management ... U can easily retive all information. Good experience ----- ### "SABIO turns decentralised knowledge to company-wide wisdom" — 5.0/5 > **Rolf** | *22 novembre 2017* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being. > > **Inconvénients**: It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-) > > Higher efficiency in customer service, centralised knowledge (just "one truth"). ----- ### "Easy to use and implement. Great support received during implementation" — 4.0/5 > **Dirk** | *20 octobre 2017* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 10.0/10 > > **Avantages**: Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment > > **Inconvénients**: Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts. It also takes up a little too much time to download reports. > > We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/157544/serviceware-knowledge?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/157544/serviceware-knowledge) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées