--- description: JustCall : qu'en pensent les utilisateurs ? Lisez les avis clients sur JustCall, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JustCall - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de SVI (serveur vocal interactif)](/directory/30231/ivr/software) > [JustCall](/software/157853/justcall) # JustCall Canonical: https://www.capterra.lu/software/157853/justcall Page : 1/10\ Suivant: [Page suivante](https://www.capterra.lu/software/157853/justcall?page=2) > Le système téléphonique cloud de choix pour les équipes de vente et d'assistance modernes. Cette solution aide à mettre fin aux conversations inutiles en ajoutant un contexte à chaque appel. > > Conclusion : 225 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise JustCall ? Les petites et moyennes entreprises opérant à partir de plusieurs sites localement ou mondialement utilisent ce système. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 225 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Saas Labs - **Entreprise fondée en**: 2016 ## Contexte commercial - **À partir de**: 29,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Argentine, Australie, Autriche, Barbade, Belgique, Bosnie-Herzégovine, Botswana, Brésil, Bulgarie, Bénin, Canada, Chili, Colombie, Corée du Sud, Costa Rica, Croatie, Danemark et 56 de plus ## Fonctionnalités - Accès mobile - Analyse des sentiments - Automate d'appel - Automated Attendant - Chat en temps réel - Chat et messagerie - Collaboration entre plusieurs utilisateurs - Collecte de données multicanal - Communication multicanal - Conférences - Créateur d'enquêtes - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Envoi de SMS en masse - Fichiers audio et vidéo bidirectionnels - Gestion des campagnes - Gestion des centres d'appel - Gestion des commentaires - Gestion des contacts - Gestion des listes - Gestion des performances - Identification de l'appelant - Intelligence conversationnelle - Journalisation des appels - Logiciels d'expérience client - Logiciels de VoIP - Messagerie SMS - Messagerie bidirectionnelle - Messagerie planifiée - Messagerie vocale - Modèles personnalisables - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - PBX - Partage des fichiers - Personnalisation de messages - Rapports et analyses - Rapports et statistiques - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Sécurité des données - Tableau de bord d'activités - Traitement automatique du langage naturel - Transcription automatique - Transcription des appels - Workflow Automation ... et 27 fonctionnalités supplémentaires ## Intégrations (74 au total) - ActiveCampaign - Agentforce - Agile CRM - Apollo - Appypie - Bitrix24 - Bullhorn - CARET Legal - Calendly - Capsule - Clay - Close - Copper - Dataddo - Daton ... et 59 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) ## Catégories connexes - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) - [Logiciels de VoIP](https://www.capterra.lu/directory/30940/voip/software) - [Logiciels de numérotation automatique](https://www.capterra.lu/directory/30999/auto-dialer/software) - [Logiciels de sms marketing](https://www.capterra.lu/directory/30842/sms-marketing/software) - [Systèmes PABX](https://www.capterra.lu/directory/31102/cloud-pbx/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3487 reviews) 5. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1728 reviews) ## Avis ### "JustCall Review: A Comprehensive and User-Friendly Communication Platform" — 4.0/5 > **Aman** | *3 mars 2023* | Produits chimiques | Taux de recommandation : 9.0/10 > > **Avantages**: JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform. > > **Inconvénients**: I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences. > > JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses. ----- ### "Simple and efficient" — 4.0/5 > **Josh** | *24 mars 2025* | Services juridiques | Taux de recommandation : 7.0/10 > > **Avantages**: Easy to manage; can see the status of all users > > **Inconvénients**: The platform is not very intuitive; had issues navigating the dashboard > > Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. ----- ### "Okay, but not the best solution" — 2.0/5 > **Anthony** | *27 mars 2025* | Logiciels | Taux de recommandation : 4.0/10 > > **Avantages**: I feel that I have not experienced many things that I like very much about JustCall. The reports were a step up from our initial call solution (Aircall) > > **Inconvénients**: There are many things that I do not like about Justcall. Justcall does not have a queue based call structure, meaning the calls that come in that aren’t answered aren’t put in a queue that shows your missed calls. Another would be consistent issues with the software and my my microphone > > My overall experience has not been great ----- ### "Efficient text messages company\!" — 5.0/5 > **Angie** | *8 janvier 2024* | Pétrole et énergies | Taux de recommandation : 10.0/10 > > **Avantages**: I like how convinient it is for me to reach out to candidates\! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around. > > **Inconvénients**: I would say, customer service should improve. > > My overall experience for over a year has been good\! I like JustCall a lot and I plant to continue to use it\!\! my business has been affected in a positive way thanks to JustCall\! We have seen good results and financially has been affordable for us\! ----- ### "Excellent solution and excellent customer support" — 5.0/5 > **Stefano** | *26 juillet 2023* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well. > > **Inconvénients**: They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way. > > I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable. ----- Page : 1/10\ Suivant: [Page suivante](https://www.capterra.lu/software/157853/justcall?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/157853/justcall) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées