---
description: Steam-connect : qu'en pensent les utilisateurs ? Lisez les avis clients sur Steam-connect, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Steam-connect - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [Steam-connect](/software/158092/steam-connect)

# Steam-connect

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> Steam-connect permet aux entreprises de suivre toutes les conversations avec les clients, par téléphone, par SMS ou sur les réseaux sociaux.
> 
> Conclusion : 9 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Steam-connect ?

Un large éventail d'entreprises avec un contact client utilisent Steam-connect : call centers (externes), centres d'appels clients, agents de télémarketing, annonceurs, services d'assistance et PME.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.9/5** | 9 Avis |
| Simplicité | 4.6/5 | D'après l'ensemble des avis |
| Support client | 4.6/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.6/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Steam-connect
- **Fondé**: 2007

## Contexte commercial

- **À partir de**: 129,00 €
- **Type de licence**:  (Essai gratuit)
- **Public cible**: 11–50, 51–200, 201–500, 501–1.000
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur)
- **Langues**: allemand, anglais, espagnol, français, néerlandais
- **Pays disponibles**: Albanie, Allemagne, Andorre, Autriche, Belgique, Bosnie-Herzégovine, Bulgarie, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland, Grèce, Hongrie, Irlande, Islande et 25 de plus

##  Fonctionnalités

- Alerts/Escalation
- Automate d'appel
- CTI (couplage téléphonie informatique)
- Distribution automatique des appels
- Enquêtes et feedback
- Enregistrement des appels
- Gestion de la base de connaissances
- Gestion de la qualité
- Gestion des accords de service
- Gestion des boîtes de messagerie
- Gestion des campagnes
- Gestion des centres d'appel
- Gestion des contacts
- Gestion des enquêtes et sondages
- Gestion des listes d'attente
- Gestion du personnel
- IVR
- Intelligence conversationnelle
- Interface d'agent
- Journalisation des appels
- Logiciels d'expérience client
- Logiciels de VoIP
- Logiciels de chatbots
- Messagerie vocale
- Messages pré-enregistrés
- Personnalisation de la voix
- Planification des rappels
- Prise en charge de plusieurs scripts
- Rapports et analyses
- Rapports et statistiques
- Routage automatisé
- Routage des appels
- Saisie téléphonique
- Scripts d'appel
- Suivi des appels
- Synthèse vocale
- Sécurité des données
- Tableau de bord
- Task Automation
- Transfert d’appel

## Ressources d'aide

- Service client/e-mail
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)

## Catégories connexes

- [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software)
- [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software)
- [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software)
- [Service client](https://www.capterra.lu/directory/22/customer-service/software)
- [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software)

##  Logiciels similaires

1. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18768 reviews)
3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3409 reviews)

## Avis

### "A good option for contact centers" — 4.0/5

> **Andy** | *1 juin 2021* | Ressources humaines | Taux de recommandation : 7.0/10
> 
> **Avantages**: It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact.
> 
> **Inconvénients**: It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use.
> 
> I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve.

-----

### "Very handy contact center software" — 5.0/5

> **Bas** | *18 décembre 2023* | Services financiers | Taux de recommandation : 9.0/10
> 
> **Avantages**: Very customizable, api connected, easy usage
> 
> **Inconvénients**: Earlier this year some serious downtime of the telephony service. But lately no problems anymore

-----

### "A fabulous tool" — 5.0/5

> **Utilisateur vérifié** | *1 juillet 2024* | Marketing et publicité | Taux de recommandation : 5.0/10
> 
> **Avantages**: I like how many use cases there are for a single platfotm, almost like an all-in-one CRM and IT platform, but without the need of having several tools opened
> 
> **Inconvénients**: The UI/UX is a bit dated, could definitely benefit from a complete overhaul when it comes to the landing page
> 
> Simple, functional and super dynamic, customizable, fair price and the api connection works like a charm

-----

### "Very cheap and Afforable" — 5.0/5

> **Wajahat** | *30 juillet 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: Good service, affordable and good support.
> 
> **Inconvénients**: many things still can be improved but yet still its good

-----

### "Steam by codelogic" — 5.0/5

> **Justin** | *23 novembre 2021* | Vétérinaire | Taux de recommandation : 7.0/10
> 
> **Avantages**: A very impressive and highly functional product, this software is ideal for managing calls and communications
> 
> **Inconvénients**: The software takes some getting used to, but with practice becomes very smooth.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/158092/steam-connect)

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