--- description: Kaseya BMS : qu'en pensent les utilisateurs ? Lisez les avis clients sur Kaseya BMS, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kaseya BMS - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'infogérance](/directory/30921/msp/software) > [Kaseya BMS](/software/158273/kaseya-bms) # Kaseya BMS Canonical: https://www.capterra.lu/software/158273/kaseya-bms Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/158273/kaseya-bms?page=2) > Kaseya BMS est une solution unifiée de gestion d'entreprise informatique spécialement conçue pour les prestataires d'infogérance afin de stimuler l'efficacité et la croissance de l'entreprise. > > Conclusion : 29 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Kaseya BMS ? Les départements informatiques et les prestataires d'infogérance qui cherchent à améliorer leurs processus de gestion d'entreprise. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 29 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Kaseya - **Pays**: Miami, É.-U. - **Fondé**: 2004 ## Contexte commercial - **À partir de**: 35,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Inde, Irlande, Royaume-Uni, États-Unis ## Fonctionnalités - Alerts/Escalation - Aperçu de Gantt/du calendrier - Base de données de clients - Communication multicanal - Comptabilité - Devis - Définition des priorités - Facturation - Gestion de projets - Gestion des accords de service - Gestion des billets - Gestion des contacts - Gestion des contrats/licences - Gestion des documents - Gestion des e-mails - Gestion des flux de travail - Gestion des portefeuilles - Gestion des problèmes - Gestion des ressources - Gestion des stocks - Gestion des tâches - Logiciels d'expérience client - Mesure des performances - Outils de collaboration - Planification - Planification de la maintenance - Planification de projets - Rapports et analyses - Rapports informatiques - Real-Time Monitoring - Routage automatisé - Stockage de documents - Suivi des activités - Suivi des frais - Suivi des interactions - Suivi des projets - Suivi des statuts - Suivi du temps - Suivi du temps et des dépenses - Tableau de bord ## Intégrations (1 au total) - QuickBooks Online Advanced ## Ressources d'aide - FAQ/forums - Support téléphonique - Chat ## Category - [Logiciels d'infogérance](https://www.capterra.lu/directory/30921/msp/software) ## Catégories connexes - [Logiciels de PSA (Professional Services Automation)](https://www.capterra.lu/directory/16/professional-services-automation/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [Gestion informatique](https://www.capterra.lu/directory/10001/it-management/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Logiciels de suivi des notes de frais](https://www.capterra.lu/directory/30080/time-and-expense/software) ## Logiciels similaires 1. [Wrike](https://www.capterra.lu/software/76113/wrike) — 4.4/5 (2887 reviews) 2. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Accelo](https://www.capterra.lu/software/135686/accelo) — 4.5/5 (174 reviews) 4. [Smartsheet](https://www.capterra.lu/software/79104/smartsheet) — 4.5/5 (3482 reviews) 5. [monday.com](https://www.capterra.lu/software/147657/monday-com) — 4.6/5 (5726 reviews) ## Avis ### "Great IT Ticketing System" — 4.0/5 > **Jason** | *19 mai 2021* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: The interface is very pleasant to the eyes, as an employee who spends the majority of his time using it, I have yet to get sick of staring at it for so long. > > **Inconvénients**: I don't like how something as simple as changing the status of a ticket requires a note. Often enough a client replies with a thank you message after i already closed a ticket, and i have to create an internal note like "Status Change" along with my status change to reclose the ticket. > > Honestly its been quite good. My complaints are few. The interface is very sleek, clients get emails for tickets without too much information being thrown at them which has often helped bridge the gap for complicated issues ----- ### "Kaseya BMS" — 4.0/5 > **Danielle** | *25 mars 2022* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: I love the dashboard on the Finance Dashboard. It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages. > > **Inconvénients**: I do not like the fact you cannot VOID or edit invoices after they're generated. If there is a change management wants to makes I have to VOID and restart. I didn't have to do that will our previous program ConnectWise. Also, this program lacks many features I used previously. Instead of being able to do these things I can only submit a feature request. ----- ### "BMS is a serviceable CRM at a good price, but leaves a few things to be desired." — 2.0/5 > **Utilisateur vérifié** | *7 mai 2018* | Taux de recommandation : 6.0/10 > > **Avantages**: In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA. > > **Inconvénients**: We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome. > > We saved some money over our previous CRM. ----- ### "Org Management" — 5.0/5 > **Lynn** | *12 mars 2020* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution. > > **Inconvénients**: I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution. > > Overall business management has improved customer service with automated workflows. Better employee time management and tracking. ----- ### "Plenty of features" — 5.0/5 > **Elliot** | *22 mai 2023* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: The user interface is clear and easy to navigate > > **Inconvénients**: Poor integration with IT Glue which led to a loss of data ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/158273/kaseya-bms?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/158273/kaseya-bms) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées