Pour qui ?

RepairQ is built to serve ANY business that deals with any level of service on repair, refurbishment, retail, and/or return of serialized items. If you can repair it, we can help track it.

Notes moyennes

12 avis
  • Note globale 4.4 / 5
  • Facilité d'utilisation 4.2 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4.1 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • À partir de 37,00 $US/mois
  • Prix Per Location
  • Version gratuite Non
  • Essai gratuit Oui
  • Déploiement Installation (Mac)
    Cloud, SaaS, web
    Installation (Windows)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • ServiceCentral Technologies
  • http://repairq.io/
  • Fondé en 2007

En savoir plus sur RepairQ

A comprehensive point of sale, repair tracking, and business management solution developed for the retail repair industry. RepairQ focuses on automating your daily operations and is constantly adding features and qualified integrated partners. RepairQ offers Point of Sale, Ticket and Repair Tracking, Inventory Management, Enhanced Customer Relationship Management, Business Intelligence reporting, and so much more. Start a free trial of RepairQ today or signup for only $37 a month!

RepairQ - Fonctionnalités

  • Caisse pour détaillant
  • Caisse pour restaurants
  • Carte de fidélité
  • Emplacements multiples
  • Gestion des cartes cadeaux
  • Gestion des commissions
  • Gestion des remises
  • Gestion des retours
  • Intégration e-commerce
  • Lecture de codes-barres
  • Profils de compte client
  • Signature électronique
  • CRM
  • Devis
  • Facturation
  • Gestion des ordres de travail
  • Gestion des stocks
  • Planification de la maintenance
  • Recherche par NIV
  • Suivi de l'historique des services
  • Taux de travail
  • Conception de bijoux
  • Consignations
  • Gestion de plusieurs magasins
  • Gestion des commissions
  • Gestion des fournisseurs
  • Gestion des grossistes
  • Gestion des prix
  • Gestion des évaluations
  • Gestion du marketing
  • Historique d'achat des clients
  • Suivi des réparations
  • Avance par chèque
  • Comptabilité
  • Encaissement de chèques
  • Gestion des bijoux
  • Gestion des prix et des marges
  • Gestion des prêts
  • Gestion des stocks
  • Gestion des tiroirs-caisses
  • Point de vente (PDV)
  • Rapports de police
  • Suivi des paiements
  • e-commerce
  • CRM
  • Code-barres / Étiquettes
  • Facturation
  • Formulaires d’accueil
  • Gestion des stocks
  • Point de vente (PDV)
  • Réparation

Avis les plus utiles sur RepairQ

RepairQ review

Publié le 18/02/2019
Utilisateur vérifié
National Manager of Training and Development
Services aux consommateurs, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)

Avantages: - Very user friendly and easy to implement in a growing organization.
- fantastic ticketing system
- great workflow of inventory functions
- customer service and support is world-class
- Updates and new features at such a fast-pace is greatly welcomed

Inconvénients: - Ability to have more control over settings, making things mandatory as we see fit
- need better French support, not just customer facing language.
- Need ability to create "hierarchy" system for national companies (for regional settings, and reporting)
- Ability to organize alerts and have users "acknowledge" alerts
- Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed)
- Would appreciate if the you could take payment on all computers using the same VCT but not crucial

Easy to use

Publié le 15/02/2019
Jeffrey J.
President
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Both issues above are very problematic. That stated, we have enjoyed the easy of use of the system. The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features.

Avantages: Easy of use. QPOP is great with customized forms and forward facing information.

Inconvénients: I believe not having the ability to take a CC payment on Invoices is crazy. This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay. Secondly, if a device is invoiced, it should NOT stay in the queue. This is terrible from an overbite perspective. I understand if they stay listed for an admin, but not staff level. All this does is muddy up the queue with devices that are complete. If they are complete and invoiced, they should be removed.

Réponse de l'éditeur

envoyé par ServiceCentral Technologies le 21/02/2019

Jeffrey, thank you so much for your feedback! I'm glad to hear you've found our software simple to use for your business and enjoy our unique point of purchase tablet app, Qpop! Regarding your comments, we are pursuing several new features this year for invoicing and absolutely agree that payments online is important. We don't have a timeline yet, but it is on the list. Regarding how items like invoices show in a queue, we have a great new feature coming in the next few months that will allow you to customize views of many common queues and lists. If you have other ideas or feedback, please feel free to contact us directly through email or phone and ask for James on the Product Team. Cheers!

Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System

Publié le 23/04/2019
Alicia W.
Director of Operations
Vente au détail, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.

Avantages: Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community.

Inconvénients: Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results.

An honest opinion

Publié le 18/02/2019
Sam M.
Preisdent
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We love it.

Avantages: It is powerful for inventory management.

Inconvénients: The user interface is clunky, it could be more colorful or more exciting. There is no support for iPad/iPhone/Android.

Réponse de l'éditeur

envoyé par ServiceCentral Technologies le 21/02/2019

Sam, thanks for your honest feedback of RepairQ :) We're glad you love it but understand you have some ideas for how we can make it even better, especially our user interface and use on mobile devices. We believe there are several improvements we can make to streamline the user experience this year, but would love more specific feedback from you too. If you'd like, please feel free to reach out to us by email or phone and ask for James in the Products Team if you'd like to offer more suggestions. Cheers!

Review

Publié le 18/02/2019
Adam H.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very positive overall.

Avantages: Overall ease of use. Overall makes the day to day operations very easy.

Inconvénients: Would like to see more and better integrations. Ability to pull more detailed daily reports.

Réponse de l'éditeur

envoyé par ServiceCentral Technologies le 21/02/2019

Adam, thanks for the feedback and being a RepairQ customer! We're so glad you've had an excellent experience with our software. We also appreciate the constructive comments about integrations and reporting. We'd love to hear more specifics about the integrations you are looking for and the details within your daily reports you'd like to see in the future! Feel free to reach by email or phone and ask for James in the Products Team! Again, thanks for being a valued part of our community!

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