Qui utilise RQ ?

Les commerces de détail spécialisés allant de 2 à 4 000 emplacements avec un nombre illimité d'utilisateurs.

Description de RQ

Axé sur l'innovation, l'agilité et le service, iQmetrix est le premier fournisseur de solutions de gestion de commerce de détail destinées aux commerces de détail spécialisés. Le logiciel de gestion de commerce de détail puissant et intuitif, RQ, est doté de fonctionnalités permettant de gérer et de rationaliser les fonctions essentielles des entreprises, telles que le point de vente, le CRM, la gestion des stocks, les ressources humaines et la comptabilité, tout en proposant des applications innovantes pour accélérer les bénéfices, notamment le marketing, le reporting et les analyses avancés, ainsi que l'automatisation de la force de vente et des services.

Informations sur RQ

iQmetrix

http://www.iqmetrix.com

Fondé en 1999

Prix de RQ

RQ n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de RQ est disponible à partir de 99,00 $US/mois.

À partir de

99,00 $US/mois

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

RQ - Fonctionnalités

Logiciels de caisse
Caisse pour détaillant
Caisse pour restaurants
Carte de fidélité
Emplacements multiples
Gestion des cartes cadeaux
Gestion des commissions
Gestion des remises
Gestion des retours
Intégration e-commerce
Lecture de codes-barres
Profils de compte client
Signature électronique
CRM
Carte de fidélité
Emplacements multiples
Gestion des bons de commande
Gestion des commandes
Gestion des commissions
Gestion des employés
Gestion des marchandises
Gestion des retours
Rapports et analyses
Vente par correspondance
e-commerce
e-mail marketing

Avis sur RQ

Afficher 5 avis sur 53

Note globale
4,3/5
Facilité d'utilisation
4,3/5
Service client
4,2/5
Fonctionnalités
4,4/5
Rapport qualité-prix
4,4/5
Caleb T.
Wireless Consultant
Services sans fil, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 31/05/2018

"Decent software for Cellphone sales."

Avantages: RQ excels at taking all the different components in processing mobile device transactions and putting them into one place. Helps save alotta time and get your customer moving.

Inconvénients: The updating process could be sped up a little. Also sometimes it crashes mid sale and you have to start from scratch, but not before waiting a lifetime for it to load back up and get logged back in.

  • Provenance de l'utilisateur 
  • Publié le 31/05/2018
Adam W.
Fabrication électrique/électronique
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 07/08/2014

"RQ from iQMetrix - a brief review"

Avantages: The best parts of this software are perhaps not features of the software at all, but rather the support you receive from the company. In email, phone, and online message boards, iQMetrix truly responds to its users and community in a way that goes beyond any expectations. They also hold training events and summits for their community and users to network and discover, which have been instrumental in propelling our knowledge and usage of the software. The software itself is generally intuitive and easy to use. Its layout makes it very easy for anyone who is new to the program to pick up the methods and perform sales and other basic tasks with little to no training. The deeper you dig into the program, the more you realize just how comprehensive the power to control everything in the company can be through this single source. The obvious management portions are there for inventory, operations, and finance, but the real gem is the suite of reporting that is baked in to the system. While there is very little you are unable to find using the baked-in reporting, any further reporting can be augmented by exporting these reports to Excel and using your own analytics teams to dive deeper into the data. For advanced users, there is a business intelligence module that allows intermediate and experienced database users complete freedom to query their database. This provides the ultimate flexibility in building custom reports and allows for the automation and scheduling of reports. The automated reports can setup to email individuals or groups in a variety of formats. The BI module is my favorite part of the software.

Inconvénients: The main gripes I have with the software stem from the clearly underdeveloped sections. While the vast majority of the software works well, there are often very small details that could be implemented that would save vast amounts of time and energy. That being said, the competitors we've used in the past simply do not hold up well, even to the underdeveloped tools in RQ. The vast majority of the software is easy to use and intuitive.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 07/08/2014
Stephanie H.
Vice President
Services sans fil, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 29/08/2018

"Con company"

Avantages: RQ4 on its face is a great POS tool with the one positive that it seemed to provide more detailed reports than most other POS software available.

Inconvénients: RQ4 was constantly doing updates which caused a lot of the functionality of the POS sofware to actually work. The updates created more bugs than what they were supposedly being created to fix. On top of the fact that these "updates" took away useful features most of the time because software writers were listening to "customer advice" and wrote in changes that had illogical practicality for actual end-users. Lastly, my recommendation is to not use this company--go somewhere else. We were a customer for over 7 years and when we had to close our doors, we were told that RQ4's (iQmetrix) contract involved a clause in which they could auto-renew every year--which sounds fine until you learn about the rest of the contract clause...in that if your contract is set for auto-renewal on Dec. 31st, AND you don't cancel within 60 days of your auto-renewal date, say you cancel on Nov. 1st in this scenario, RQ4 is obligating you to pay an entire year of services for the following year! So whatever you do, don't use this company! They operate on criminal contract practices.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 29/08/2018
Patrick W.
HR Manager
Services sans fil, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 09/11/2017

"Full-featured retail solution, but a few lingering issues"

Avantages: There are a number of really great features with RQ Retail Management. There are a lot of reports that a user can generate to extrapolate valuable insights about employee/location performance and trends, and the software solution as a whole is easy to use. My experiences with RQ's technical support team have been consistently excellent.

Inconvénients: For whatever reason, the memory management in RQ Retail Management is unbelievably poor. I would avoid running this software on a machine with less than 8GB of memory if you intend to do anything else on the computer other than run RQ software. For a program that is essentially just a front-end to a database hosted by RQ, the memory leak issues are somewhat surprising.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 09/11/2017
Utilisateur vérifié
Virtual Assistant
Vente au détail, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 12/12/2018

"Best option available"

Commentaires: For the most part things are very good but there are some features that make things harder than they should be, and it seems with every software update we get a new glitch.

Avantages: RQ does what we need to for our cellular sales company. It houses all of our inventory, sales, goals, commissions, employee reporting, and more.

Inconvénients: It does not preserve historical data or allow you to future date changes such as reconciliation, chargebacks to commissions, etc. The coupons do not have flexibility in how you can offer a promo and they force return when they shouldn't.

  • Provenance de l'utilisateur 
  • Publié le 12/12/2018