--- description: Zoiper : qu'en pensent les utilisateurs ? Lisez les avis clients sur Zoiper, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoiper - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de VoIP](/directory/30940/voip/software) > [Zoiper](/software/158719/zoiper) # Zoiper Canonical: https://www.capterra.lu/software/158719/zoiper Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/158719/zoiper?page=2) > Conçue pour les entreprises de toutes tailles, cette plateforme softphone permet de passer des appels audio et vidéo avec de nombreuses fonctionnalités. > > Conclusion : 114 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zoiper ? Plateforme softphone personnalisée avec VoIP, disponible sur le web et sur site, qui permet aux particuliers, ainsi qu'aux entreprises de toutes tailles, de passer des appels audio et vidéo avec des fonctionnalités de transfert d'appel, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 114 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ZoiPer - **Pays**: Sofia, Bulgarie - **Entreprise fondée en**: 2003 ## Contexte commercial - **À partir de**: 49,95 € - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Bulgarie, États-Unis ## Fonctionnalités - Accès mobile - Automate d'appel - Conférences vidéo - Contrôles/Permissions d'accès - Enregistrement des appels - Gestion des centres d'appel - Identification de l'appelant - Logiciels SIP (softphone) - Messagerie instantanée - Messagerie vocale - Profils des appelants - Rapports et statistiques - Routage des appels ## Intégrations (3 au total) - Freshdesk - Nimble - VICIdial ## Ressources d'aide - Service client/e-mail - Chat ## Category - [Logiciels de VoIP](https://www.capterra.lu/directory/30940/voip/software) ## Catégories connexes - [Logiciels de VoIP](https://www.capterra.lu/directory/30940/voip/software) - [Logiciels SIP (softphone)](https://www.capterra.lu/directory/31029/softphone/software) - [Outils de télétravail](https://www.capterra.lu/directory/31855/remote-work/software) ## Logiciels similaires 1. [3CX](https://www.capterra.lu/software/158704/3cx) — 4.4/5 (468 reviews) 2. [RingEX](https://www.capterra.lu/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) 3. [Zoom Phone](https://www.capterra.lu/software/208535/zoom-phone) — 4.5/5 (246 reviews) 4. [CTM](https://www.capterra.lu/software/152004/call-tracking-software) — 4.7/5 (159 reviews) 5. [Bria](https://www.capterra.lu/software/158718/bria) — 4.3/5 (106 reviews) ## Avis ### "A reliable, secure, and cross-platform VoIP/SIP solution for daily call management" — 4.0/5 > **Guillermo** | *23 août 2026* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Zoiper stands out primarily for its versatility and technical performance on a daily basis. The most valuable aspects of the app are: Mobile Access \& Stability: The mobile application works flawlessly on both iOS and Android. Push notifications allow you to receive incoming calls without keeping the app running in the background, which saves a significant amount of battery life. Solid Security: It supports advanced encryption protocols such as TLS, SRTP, and ZRTP, ensuring total privacy for corporate communications. Efficient Call Management: It allows you to easily manage multiple SIP accounts, perform call transfers (both attended and blind), mute, hold, and organize contacts without any operational hassle. Ease of Use for daily tasks: Once the SIP account is properly configured, making and receiving day-to-day calls is fast and intuitive for any user. > > **Inconvénients**: Although it is a very comprehensive tool, there are a few areas where the application could improve: Initial Learning Curve: For non-technical users, the initial setup of SIP or network parameters (codecs, ports, STUN/TURN) can be somewhat complex and intimidating. Additionally, the desktop user interface feels a bit austere and outdated. Limited Call Recording: The native call recording feature is generally locked behind the paid versions (PRO). This can be a drawback if you need to record interactions right out of the box without upgrading. Lacking Phone Support: Direct phone support is very limited for standard users. In most cases, you have to rely entirely on their online documentation or email ticketing system, which doesn't always provide immediate responses. > > In my daily work, Zoiper has been a fundamental tool for staying connected with clients and my team from anywhere. The audio quality is crystal clear, even when using mobile data networks or moderate-bandwidth Wi-Fi connections. Although it required a brief adaptation period at the beginning to fine-tune network preferences and codecs, it quickly proved to be a highly stable and reliable SIP client. For remote or hybrid work environments, it easily fulfills its primary objective and gets the job done. ----- ### "optimal but limited softphone app" — 5.0/5 > **diego** | *13 mars 2025* | Produits alimentaires | Taux de recommandation : 10.0/10 > > **Avantages**: i use zoiper with my "soft number", i've done a number sitch from fixed to a voip number. so i use it to receive and do calls > > **Inconvénients**: the real time call upcoming needs a separate licence, to support push notification ----- ### "No support and developers don't know or care what they are doing." — 1.0/5 > **Bob** | *30 septembre 2021* | Télécommunications | Taux de recommandation : 0.0/10 > > **Avantages**: It registers to the PBX and I can assign different ringtones to each registration. That's about it. Sadly, this app is a prefect example of inexperienced amateurs or a company that simply couldn't care less about what they put out. > > **Inconvénients**: 1. Zoiper will not ring priority callers when the phone is in Do Not Disturb mode. This is an expected behavior - one which every native dialer properly does. 2. Huge waste of screen real-estate that could be used to provide easily touchable function buttons instead of the tiny ones at the top of the screen. 3. No floating icon for active calls\!\! Seriously\!\! Do you know how next to impossible it is to get back to a call once I've moved on to the home screen or worse - the phone decides to sleep?? 4. The tiny hold button on the top of the screen changes to an add call button after it is pressed\!\! There is a HUGE EXPANSE OF UNUSED SCREEN during a call and just little tiny function buttons at the top THAT MOVE AROUND?\!?\!? 5. Does not automatically put a Zoiper call on hold when answering another call on the native dialer. 6. Bluetooth volume and integration is just terrible. 7. Zoiper cannot deal with a VPN connection on the phone\!\! If I activate a VPN connection to my office I cannot make or receive any Zoiper calls. Well actually it seems I can place calls - just that nobody can hear me and I cannot hear them so obviously they're getting the media path all wrong\!\! > > After not using Zoiper for 3+ years i decided to try it again. I am now running it on an LG V40 (Android 10) and overall it registers to the PBX but that is about the extent of it. Here we are 3+ years later, I have a darn near state of the art phone and Android 10 and while Zoiper kinda works with bluetooth it is still seriously SCREWED UP\!\! And now it has even more problems than it used to have\!\! All I can say - unbelievable that they haven't been able to figure out who to produce a decent phone app by now?\!?\! ----- ### "Zoiper - One of the best sip clients ever seen\!" — 5.0/5 > **Paul** | *26 juillet 2019* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Zoiper is fast, has all the features you need in a small business, from picking up multiple calls, forwarding calls, making a conference call, to record a call if its needed and having a history of all your calls, to see if an customer was contacting you before, even after 2 years the client doesn't slow down. > > **Inconvénients**: All the headsets work really well, but special features of headsets are not working, like the button to pickup a call or to hang-up ( Plantronics Voyager ) > > Once moved to a SIP platform I found this software, really great, I can talk easily with the customer while you have an overview of other incoming calls and who is busy, really useful\! ----- ### "A more than acceptable and functional softphone" — 5.0/5 > **Juan Manuel** | *1 juin 2021* | Services aux consommateurs | Taux de recommandation : 8.0/10 > > **Avantages**: The Zoiper perfectly completes its main function, which is to be able to make calls from your voip account. The program has a very clean and well-designed interface where the user can see the information they need at all times, from the internal number of their account, to the buttons to dial phones and view the history. The sound quality is very good. > > **Inconvénients**: In the free version for Linux, a previous poster appears that encourages you to buy the PRO version. The poster is a bit annoying because there are times when the program is branded. The double panel to select the on-screen keyboard often leads to confusion because users try to dial a number in the current call but realize (late) that they are using the other keyboard and that for that reason the phone did not answer. . > > The user experience is good in general, except for some small sound problems and depending on the Linux version the program crashes and you have to restart. It is a very good softphone type software option and meets the expectations for which it was installed. It should be noted that the interface is much better than the vast majority of its competitors for Linux. ----- Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/158719/zoiper?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/158719/zoiper) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées