--- description: Guesty : qu'en pensent les utilisateurs ? Lisez les avis clients sur Guesty, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Guesty - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [Guesty](/software/159377/guesty) # Guesty Canonical: https://www.capterra.lu/software/159377/guesty Page : 1/21\ Suivant: [Page suivante](https://www.capterra.lu/software/159377/guesty?page=2) > Guesty est une plateforme tout-en-un qui permet d'automatiser et d'optimiser chaque aspect de vos opérations d'hôtellerie. > > Conclusion : 485 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Guesty ? Cette technologie permet aux responsables de l'hôtellerie de toutes tailles de faire plus que gérer leurs établissements : elle les aide à optimiser et à automatiser tous les aspects de leurs opérations commerciales. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 485 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Guesty - **Pays**: Walnut, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **À partir de**: 23,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, japonais, polonais, portugais - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Andorre, Antigua-et-Barbuda, Arabie saoudite, Argentine, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Belize, Bermudes, Brésil, Bulgarie, Canada, Chili, Chypre et 85 de plus ## Fonctionnalités - Analytique des canaux - Base de données de biens - Booking Management - Comptabilité - Comptabilité clients - Comptabilité fournisseurs - Distribution multicanal - Entrée et sortie des invités - Facturation - Gestion de l'expérience invité - Gestion de l'impôt - Gestion de l'occupation - Gestion de la communication - Gestion de la maintenance - Gestion des biens - Gestion des calendriers - Gestion des campagnes - Gestion des canaux - Gestion des commandes - Gestion des contacts - Gestion des documents - Gestion des employés - Gestion des leads - Gestion des partenaires - Gestion des pipelines - Gestion des portefeuilles - Gestion des recettes - Gestion des réservations - Gestion des stocks - Gestion des tâches ménagères - Gestion multicanal - Intégration GDS et OTA - Logiciels d'expérience client - Mesure des performances - Notes de réservation - Paiements en ligne - Point de vente (PDV) - Portail des partenaires - Rappels - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Réservations en ligne - Suivi des locataires - Support client - Tableau de bord d'activités - Tarification dynamique - Third-Party Integrations - Traitement des paiements ... et 12 fonctionnalités supplémentaires ## Intégrations (44 au total) - AIPEX - Accountable - AirDNA - Akia - Aloware - AutoRank - Autohost - Besty - Beyond - Breezeway - ChargeAutomation - Chekin App - Conduit - Content.One - Duve ... et 29 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de location saisonnière](https://www.capterra.lu/directory/30616/vacation-rental/software) - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) - [Gestion des canaux](https://www.capterra.lu/directory/30678/channel-management/software) - [Logiciels de gestion immobilière](https://www.capterra.lu/directory/20050/real-estate-property-management/software) - [Gestion des biens](https://www.capterra.lu/directory/30929/rental-property-management/software) ## Logiciels similaires 1. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1623 reviews) 2. [DoorLoop](https://www.capterra.lu/software/211768/doorloop) — 4.8/5 (717 reviews) 3. [Buildium](https://www.capterra.lu/software/47428/buildium-property-management-software) — 4.5/5 (2234 reviews) 4. [ResMan](https://www.capterra.lu/software/135182/resman) — 4.6/5 (602 reviews) 5. [Entrata](https://www.capterra.lu/software/20372/entrata) — 4.6/5 (444 reviews) ## Avis ### "Système de gestion très complet" — 5.0/5 > **Sabrina** | *23 novembre 2025* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: L'application est vraiment simple d'utilisation, la gestion automatique des réservations et le système d'automatisation des tâches me permettent de sauver de nombreuses heures de travail, et le service client est très efficace. J'adore \! > > **Inconvénients**: Pour le moment, tout fonctionne parfaitement et je ne vois pas de point négatif à reporter. Je suis vraiment satisfaite d'avoir adhéré à Guesty. ----- ### "Going for Guesty" — 5.0/5 > **Susan** | *1 mars 2026* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: We have been using Guesty for almost 2 years and I’ve started to take some of the most positives for granted which is a good thing. They are integrated with most of the third parties that I want to be. They have added many of the elements that I was using third-party for like damage insurance. We know at damage insurance to our bookings directly through Guesty instead of through an outside company. We have recently added the accounting module and are getting used to it. Some of the request we’ve made have been upgraded immediately, of which we are most appreciative. The automated response system is excellent and the AI for responses is getting better and better . But if they had to put anything to the top of the list, it would definitely be the responsiveness of Customer Service and our account executive. We get help when we need it and that’s worth everything. > > **Inconvénients**: What I like least is that our advanced website is not editable simultaneously with the booking engine so there is some extra wor. But we think that this may be solved quite soon. > > We we have overall found that switching to Guesty as our PMS has made our life in our work much easier and more fun. There have been pain points, but we feel that they’ve been solved or that we’ve been assured that they will be. All is good and I feel comfortable recommending it. ----- ### "Great App - Easy to manage" — 5.0/5 > **Diego** | *27 mai 2026* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: I’ve been using Guesty for the past three years to manage our properties, and it has been a very user-friendly and functional platform. One of the features I appreciate most is being able to manage all guest communications in one place, while keeping all of my calendars seamlessly connected. Overall, it’s intuitive, efficient, and very easy to use. > > **Inconvénients**: One area for improvement is the Guest Book feature. For smaller operators managing fewer than three properties, it does not currently provide enough value to justify the cost or effort involved. > > Overall, my experience with Guesty has been very positive. I’ve been using the platform for the past three years to manage our properties, and I truly appreciate how intuitive and functional it is. Being able to handle all guest communications in one centralized place, while keeping calendars seamlessly synced across platforms, has significantly improved our operational efficiency. I also really like the ability to set up automatic messages, which saves us a tremendous amount of time, and how easily I can coordinate with my service team within the platform. ----- ### "Good product. Terrible support." — 1.0/5 > **Kevin** | *6 avril 2026* | Immobilier | Taux de recommandation : 0.0/10 > > **Avantages**: Guesty as a product is solid. The features are there and it works well for managing properties at scale. > > **Inconvénients**: Customer service is not great, especially when you are dealing with anything above a basic support ticket. Anything related to account issues or more serious problems takes way too long. I canceled Guesty Shield, notified my account manager, followed up multiple times over email, had multiple calls with my account manager and her upper management, and the cancellation was confirmed. They kept charging me anyway. It has been 4 to 5 months of back and forth. They keep telling me they are working on fixing the invoice and correcting the balance. Still not fixed. My account keeps getting deactivated because of an unpaid invoice for a service I already canceled. Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago? On top of that, they tried to tell me I could cancel Guesty Shield myself through the dashboard, but you literally cannot do that. The account manager has to do it. So I did everything right and I am still in this loop. > > For one of the biggest PMS platforms out there, not being able to fix a billing issue in 5 months is just not acceptable. Every time I reach out it feels like we are starting over. No real progress. Just the same "we are working on it." If you are a large operator considering Guesty, the product will do what you need. But if anything goes wrong outside of a basic support ticket, be ready to fight for it and still not get a resolution. ----- ### "STR owner or manager? I'd recommend Guesty any day of the week" — 5.0/5 > **Samuel** | *1 juillet 2026* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: They fully support us with any questions that we have and they've helped us evolve as a business every step of the way. Their Customer Success managers are great and really want to help you succeed. I recommend with my eyes closed. > > **Inconvénients**: They offer so many tools and perks (which is honestly really positive), but it can sometimes feel a little bit overwhelming given that they are rolling out so many new product updates that we don't have the operational bandwidth to test them all. > > The experience has been great and that's why we've been with them for the last 4 years, growing from zero to more than 400 STR listings with them as our PMS partner. ----- Page : 1/21\ Suivant: [Page suivante](https://www.capterra.lu/software/159377/guesty?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/159377/guesty) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées