--- description: Guesty : qu'en pensent les utilisateurs ? Lisez les avis clients sur Guesty, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Guesty - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [Guesty](/software/159377/guesty) # Guesty Canonical: https://www.capterra.lu/software/159377/guesty Page : 1/20\ Suivant: [Page suivante](https://www.capterra.lu/software/159377/guesty?page=2) > Guesty est une plateforme tout-en-un qui permet d'automatiser et d'optimiser chaque aspect de vos opérations d'hôtellerie. > > Conclusion : 476 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Guesty ? Cette technologie permet aux responsables de l'hôtellerie de toutes tailles de faire plus que gérer leurs établissements : elle les aide à optimiser et à automatiser tous les aspects de leurs opérations commerciales. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 476 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Guesty - **Pays**: Walnut, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **À partir de**: 23,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, japonais, polonais, portugais - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Andorre, Antigua-et-Barbuda, Arabie saoudite, Argentine, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Belize, Bermudes, Brésil, Bulgarie, Canada, Chili, Chypre et 85 de plus ## Fonctionnalités - Analytique des canaux - Automatisation du marketing - Base de données de biens - Booking Management - Comptabilité - Comptabilité clients - Comptabilité fournisseurs - Entrée et sortie des invités - Facturation - Gestion de l'expérience invité - Gestion de la communication - Gestion de la maintenance - Gestion des biens - Gestion des campagnes - Gestion des canaux - Gestion des commandes - Gestion des contacts - Gestion des documents - Gestion des employés - Gestion des fournisseurs - Gestion des leads - Gestion des opportunités - Gestion des partenaires - Gestion des pipelines - Gestion des portefeuilles - Gestion des recettes - Gestion des réservations - Gestion des stocks - Gestion des tâches ménagères - Gestion multicanal - Intégration GDS et OTA - Logiciels d'expérience client - Mesure des performances - Notes de réservation - Paiements en ligne - Point de vente (PDV) - Portail des partenaires - Rappels - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Réservations en ligne - Suivi des locataires - Support client - Tableau de bord d'activités - Tarification dynamique - Third-Party Integrations - Traitement des paiements - Vérification des antécédents du locataire ... et 12 fonctionnalités supplémentaires ## Intégrations (47 au total) - AIPEX - Accountable - AirDNA - Akia - Aloware - AutoRank - Autohost - Besty - Beyond - Breezeway - ChargeAutomation - Chekin App - Conduit - Content.One - Duve ... et 32 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de location saisonnière](https://www.capterra.lu/directory/30616/vacation-rental/software) - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) - [Gestion des canaux](https://www.capterra.lu/directory/30678/channel-management/software) - [Logiciels de gestion immobilière](https://www.capterra.lu/directory/20050/real-estate-property-management/software) - [Gestion des biens](https://www.capterra.lu/directory/30929/rental-property-management/software) ## Logiciels similaires 1. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1575 reviews) 2. [DoorLoop](https://www.capterra.lu/software/211768/doorloop) — 4.8/5 (705 reviews) 3. [Buildium](https://www.capterra.lu/software/47428/buildium-property-management-software) — 4.5/5 (2228 reviews) 4. [ResMan](https://www.capterra.lu/software/135182/resman) — 4.6/5 (602 reviews) 5. [Entrata](https://www.capterra.lu/software/20372/entrata) — 4.6/5 (444 reviews) ## Avis ### "Système de gestion très complet" — 5.0/5 > **Sabrina** | *23 novembre 2025* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: L'application est vraiment simple d'utilisation, la gestion automatique des réservations et le système d'automatisation des tâches me permettent de sauver de nombreuses heures de travail, et le service client est très efficace. J'adore \! > > **Inconvénients**: Pour le moment, tout fonctionne parfaitement et je ne vois pas de point négatif à reporter. Je suis vraiment satisfaite d'avoir adhéré à Guesty. ----- ### "Scalable Platform That Supports Growth and Operational Control" — 5.0/5 > **BJ** | *27 février 2026* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: The biggest advantage of Guesty is centralized control. Managing Airbnb, VRBO, direct bookings, messaging, automation, task management, and reporting within one ecosystem significantly reduces operational friction. As our portfolio has grown, Guesty’s automation tools have helped us standardize communication, streamline workflows, and minimize manual errors. The reporting and financial visibility are also strong, which is critical when advising homeowners and forecasting performance. Once workflows are properly built, the system becomes extremely powerful and scalable. > > **Inconvénients**: When we started our company in 2022, we started with Guesty. Yet, the accounting was not as robust as we were after. When we walked oud the door, we said we would be back when it was checking a few more boxes for us. We came back in June of 2025 after our bookkeeping team said the accounting module had been through changes and now had the features we required. There are still a few gaps in the accounting, but they have had a strong focus there and we are happy with where it is now and where it is headed. > > Overall, our experience has been very positive. Guesty has allowed us to operate more professionally, increase efficiency, and create consistency across our short-term rental portfolio. It has supported our growth while maintaining operational control and visibility. Like any powerful system, success depends on proper implementation, but once established, it becomes a strong foundation for scaling a vacation rental management business. We have also started to grow great ties with the people and team itself and highly recommend attending their annual GuestyVal for networking with like minded property managers and industry professionals. ----- ### "StayInLondon recommends a robust PMS for Scaling Short-Term Rental Operations" — 5.0/5 > **Dainius** | *28 février 2026* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: We use Guesty to manage our short-term rental portfolio in London, and it has become the backbone of our operations. The platform centralises listings, guest communication, task management, and financial reporting in a way that makes scaling significantly easier. > > **Inconvénients**: It’s particularly strong for operators managing multiple units across Airbnb and other OTAs. The reporting tools also give clear visibility into occupancy and revenue trends. Pros: •Strong automation tools •Reliable multi-channel syncing •Centralised guest communication •Scalable for growing portfolios > > We operate short-term rentals in London and use Guesty as our core property management system. It has allowed us to streamline booking management, automate guest communication, coordinate cleaning schedules, and maintain strong operational oversight across multiple listings. The automation workflows are one of the biggest advantages. Once properly configured, they significantly reduce manual messaging and minimise operational errors. Channel management across Airbnb and other platforms works reliably, and calendar synchronisation has been stable. The reporting functionality also provides useful visibility into occupancy, ADR, and overall performance — which is essential for revenue optimisation. Guesty is not a “lightweight” system — it’s built for serious operators. There is a learning curve, but once implemented correctly, it becomes a powerful operational framework. ----- ### "Guesty Lite possibly the perfect PMS" — 5.0/5 > **simon** | *29 mai 2026* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: Some of the things I like most about Guest is that it offers, Value for money, good customer Support, an intuitive user interface, good security, and support my business growth. > > **Inconvénients**: I can't think of any obvious cons except that perhaps the fact that the desktop version logs me out between sessions > > Overall I've had a great experience with Guesty, I found the onboarding and set up process to be pretty straight forward and really appreciated the great customer suppot. ----- ### "Good product. Terrible support." — 1.0/5 > **Kevin** | *6 avril 2026* | Immobilier | Taux de recommandation : 0.0/10 > > **Avantages**: Guesty as a product is solid. The features are there and it works well for managing properties at scale. > > **Inconvénients**: Customer service is not great, especially when you are dealing with anything above a basic support ticket. Anything related to account issues or more serious problems takes way too long. I canceled Guesty Shield, notified my account manager, followed up multiple times over email, had multiple calls with my account manager and her upper management, and the cancellation was confirmed. They kept charging me anyway. It has been 4 to 5 months of back and forth. They keep telling me they are working on fixing the invoice and correcting the balance. Still not fixed. My account keeps getting deactivated because of an unpaid invoice for a service I already canceled. Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago? On top of that, they tried to tell me I could cancel Guesty Shield myself through the dashboard, but you literally cannot do that. The account manager has to do it. So I did everything right and I am still in this loop. > > For one of the biggest PMS platforms out there, not being able to fix a billing issue in 5 months is just not acceptable. Every time I reach out it feels like we are starting over. No real progress. Just the same "we are working on it." If you are a large operator considering Guesty, the product will do what you need. But if anything goes wrong outside of a basic support ticket, be ready to fight for it and still not get a resolution. ----- Page : 1/20\ Suivant: [Page suivante](https://www.capterra.lu/software/159377/guesty?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/159377/guesty) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées