--- description: Guesty : qu'en pensent les utilisateurs ? Lisez les avis clients sur Guesty, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Guesty - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de location saisonnière](/directory/30616/vacation-rental/software) > [Guesty](/software/159377/guesty) # Guesty Canonical: https://www.capterra.lu/software/159377/guesty Page : 1/20\ Suivant: [Page suivante](https://www.capterra.lu/software/159377/guesty?page=2) > Guesty est une plateforme tout-en-un qui permet d'automatiser et d'optimiser chaque aspect de vos opérations d'hôtellerie. > > Conclusion : 480 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Guesty ? Cette technologie permet aux responsables de l'hôtellerie de toutes tailles de faire plus que gérer leurs établissements : elle les aide à optimiser et à automatiser tous les aspects de leurs opérations commerciales. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 480 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Guesty - **Pays**: Walnut, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **À partir de**: 23,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, japonais, polonais, portugais - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Andorre, Antigua-et-Barbuda, Arabie saoudite, Argentine, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Belize, Bermudes, Brésil, Bulgarie, Canada, Chili, Chypre et 85 de plus ## Fonctionnalités - Analytique des canaux - Automatisation du marketing - Base de données de biens - Booking Management - Comptabilité - Comptabilité clients - Comptabilité fournisseurs - Distribution multicanal - Entrée et sortie des invités - Facturation - Gestion de l'expérience invité - Gestion de l'impôt - Gestion de l'occupation - Gestion de la communication - Gestion de la maintenance - Gestion des biens - Gestion des campagnes - Gestion des canaux - Gestion des commandes - Gestion des communications - Gestion des contacts - Gestion des documents - Gestion des employés - Gestion des leads - Gestion des opportunités - Gestion des partenaires - Gestion des portefeuilles - Gestion des recettes - Gestion des réservations - Gestion des stocks - Gestion des tâches ménagères - Gestion multicanal - Guest Tracking - Intégration GDS et OTA - Logiciels d'expérience client - Notes de réservation - Paiements en ligne - Planification de la maintenance - Point de vente (PDV) - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Réservations en ligne - Suivi des locataires - Support client - Tableau de bord d'activités - Tarification dynamique - Third-Party Integrations - Traitement des paiements ... et 12 fonctionnalités supplémentaires ## Intégrations (45 au total) - AIPEX - Accountable - AirDNA - Akia - Aloware - AutoRank - Autohost - Besty - Beyond - Breezeway - ChargeAutomation - Chekin App - Conduit - Content.One - Duve ... et 30 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de location saisonnière](https://www.capterra.lu/directory/30616/vacation-rental/software) ## Catégories connexes - [Logiciels de location saisonnière](https://www.capterra.lu/directory/30616/vacation-rental/software) - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) - [Gestion des canaux](https://www.capterra.lu/directory/30678/channel-management/software) - [Logiciels de gestion immobilière](https://www.capterra.lu/directory/20050/real-estate-property-management/software) - [Gestion des biens](https://www.capterra.lu/directory/30929/rental-property-management/software) ## Logiciels similaires 1. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1607 reviews) 2. [DoorLoop](https://www.capterra.lu/software/211768/doorloop) — 4.8/5 (711 reviews) 3. [Buildium](https://www.capterra.lu/software/47428/buildium-property-management-software) — 4.5/5 (2234 reviews) 4. [ResMan](https://www.capterra.lu/software/135182/resman) — 4.6/5 (602 reviews) 5. [Entrata](https://www.capterra.lu/software/20372/entrata) — 4.6/5 (444 reviews) ## Avis ### "Système de gestion très complet" — 5.0/5 > **Sabrina** | *23 novembre 2025* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: L'application est vraiment simple d'utilisation, la gestion automatique des réservations et le système d'automatisation des tâches me permettent de sauver de nombreuses heures de travail, et le service client est très efficace. J'adore \! > > **Inconvénients**: Pour le moment, tout fonctionne parfaitement et je ne vois pas de point négatif à reporter. Je suis vraiment satisfaite d'avoir adhéré à Guesty. ----- ### "Guesty must be the best" — 5.0/5 > **Julian** | *2 mars 2026* | Immobilier | Taux de recommandation : 8.0/10 > > **Avantages**: Has to be the leading PMS for vacation rentals right now. Full of features, powerful and reliable. Decent support available, and business development always in mind. > > **Inconvénients**: Password requirements, and user permissions management can be a bit clunky. Payout information can be tricky and reporting / analytics isn't as good as some other available. > > Great, and I'm a loyal customer of 5 years now. Wouldn't consider moving PMS unless they were able to display some seriously good USP\! ----- ### "Powerful Property Management Platform for Short-Term Rentals" — 5.0/5 > **Raam** | *1 avril 2026* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked most about Guesty is how it simplifies managing multiple rental properties. The synchronization across booking platforms works reliably, which helps avoid scheduling conflicts and saves a lot of time. I also found the dashboard helpful for managing reservations, payments, and guest communication in one place. The platform feels secure when handling payments, and the support team has been responsive when questions come up. While small bugs occasionally happen, they are usually resolved quickly. Overall, Guesty provides strong value for property managers who want automation and centralized control of their listings. > > **Inconvénients**: The pricing can be a bit expensive for smaller property managers, and some advanced features are only available in higher-tier plans. The interface may feel overwhelming at first due to the number of tools available. Occasionally there are minor bugs or delays in synchronization across channels, and customer support response times can sometimes vary depending on the issue. > > Overall, my experience with Guesty has been very positive. The platform provides powerful tools that simplify managing multiple short-term rental listings across different booking channels. Automation features, centralized communication, and reliable synchronization help save time and reduce manual work. While there is a learning curve at the beginning and the pricing may be higher for smaller hosts, the efficiency and organization it brings to property management make it a valuable solution for growing rental businesses. ----- ### "Good product. Terrible support." — 1.0/5 > **Kevin** | *6 avril 2026* | Immobilier | Taux de recommandation : 0.0/10 > > **Avantages**: Guesty as a product is solid. The features are there and it works well for managing properties at scale. > > **Inconvénients**: Customer service is not great, especially when you are dealing with anything above a basic support ticket. Anything related to account issues or more serious problems takes way too long. I canceled Guesty Shield, notified my account manager, followed up multiple times over email, had multiple calls with my account manager and her upper management, and the cancellation was confirmed. They kept charging me anyway. It has been 4 to 5 months of back and forth. They keep telling me they are working on fixing the invoice and correcting the balance. Still not fixed. My account keeps getting deactivated because of an unpaid invoice for a service I already canceled. Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago? On top of that, they tried to tell me I could cancel Guesty Shield myself through the dashboard, but you literally cannot do that. The account manager has to do it. So I did everything right and I am still in this loop. > > For one of the biggest PMS platforms out there, not being able to fix a billing issue in 5 months is just not acceptable. Every time I reach out it feels like we are starting over. No real progress. Just the same "we are working on it." If you are a large operator considering Guesty, the product will do what you need. But if anything goes wrong outside of a basic support ticket, be ready to fight for it and still not get a resolution. ----- ### "Excellent and best" — 5.0/5 > **Damola** | *19 mai 2026* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked most about Guesty is how it centralizes every aspect of property management into one easy-to-use platform. Managing bookings across multiple channels becomes seamless with synchronized calendars, automated messaging, and organized task management. It significantly reduces manual work and minimizes the risk of errors like double bookings. The automation tools stand out, ensuring consistent and timely communication with guests, which improves the overall experience. I also value the detailed reporting and insights, which help track performance and make informed business decisions. Overall, Guesty makes managing short-term rentals more efficient, professional, and scalable as the business grows. > > **Inconvénients**: What I liked least about Guesty is that the platform can feel quite complex and overwhelming at first, especially for new users. The learning curve is steep, and it takes time to fully understand and set up all the features properly. Some customizations and automations are not as flexible as expected, which can be limiting for specific business needs. Additionally, occasional system glitches or delays can disrupt workflow. The pricing structure can also be on the higher side, particularly for smaller businesses or those just starting out, making it less accessible compared to simpler property management tools. > > My overall experience with Guesty has been positive. It has made managing multiple properties and bookings much more organized by bringing everything into one platform. The automation features have been especially useful, saving time and improving guest communication.However, the system can be complex at first, requiring time to fully understand and set up properly. There have also been occasional minor glitches. Despite this, once everything is running smoothly, it becomes a reliable tool. Overall, Guesty has helped streamline operations, improve efficiency, and support the growth of my short-term rental business. ----- Page : 1/20\ Suivant: [Page suivante](https://www.capterra.lu/software/159377/guesty?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/159377/guesty) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées